The CONTACTS module allows you to view, add, delete, and update contact information for your children. Your physical address and/or mailing address cannot be changed in Parent Access. Your address can only be changed or updated by calling the main office of your child's school.
PTHSD communicates with parents using both Genesis Parent Access MESSAGE CENTER, for student information, and SchoolMessenger, for school notifications such as inclement weather and school events. Contact information updated in Genesis will automatically be updated in the SchoolMessenger notification system nightly (i.e. Primary Phone (Legal Residence Home), Guardian1 Cell, Guardian1 Work, Guardian1 email, Guardian2 Cell, Guardian2 Work, and Guardian2 email).
If you have created a SchoolMessenger Contact Manager account prior to September 1, 2013, you must edit your contacts in SchoolMessenger as well as in Genesis.
Contact information updated in SchoolMessenger Contact Manager does not update Genesis. If you edit a contact in SchoolMessenger, you will also need to edit that same information in Genesis.
The CONTACTS screen has an area for each of your children and within a child's area, there is a separate section for each contact. The CONTACTS screen lists the telephone and email information for:
A PDF icon will appear next to the name of each of your children to allow you to print out a current contact information sheet for that child. An icon, which looks like a man with a blue shirt, will be visible for any email address that is linked to a Parent Access Account.
Each contact represents one person in the student's life (i.e. mother, father, aunt, neighbor, etc.). Each contact has a "header" line that displays the contact's NAME, TYPE, and RELATIONSHIP to the student. The contact's phone and email information is shown below the header.
Phone Numbers: A contact may have an unlimited number of phone numbers listed - be sure to CHECK the PRIMARY PHONE checkbox on one phone number for each contact - the PRIMARY PHONE will be called first. For Cell Phone numbers, if you want the contact to receive text messages from the GENESIS PARENT ACCESS MESSAGE CENTER regarding your child or SCHOOL MESSENGER for school notifications such as inclement weather and school events, you must select the name of the cell service provider (i.e. Verizon, AT&T, Sprint, T-Mobile, etc.).
Email Addresses: A contact may have multiple email addresses listed. Email addresses that are linked to Parent Access accounts will have an icon that looks like a man with a blue shirt visible to the right of the email address. When you change an email address that is linked to a Parent Access Account, you will receive a series of pop-up messages guiding you through the process.
You can do three things to a contact's email addresses and phone numbers:
* For Genesis to send text messages to a cell number, the cell service provider (i.e. Verizon, At&T, etc.) must be specified. It is not possible to send text messages without the provider information completed. If the cell service provider is wrong, the cell number will not receive the messages that are sent.
Genesis has the ability to send an alert to your email addresses and text messages to your cell phone. If you wish to receive an alert when a new message is received by the Message Center, go to the MESSAGE CENTER > MESSAGE ALERT SETUP. The Alert Setup page will list all the Email Addresses and Cell Phones Numbers you have listed on your CONTACTS tab. Just click the checkbox to add an alert to an email address or cell phone number. Uncheck the checkbox to remove an alert. Scroll to the bottom of the screen and click SAVE ALERT PREFERENCES button.
Parent Access Accounts will have an icon (looks like man with a blue shirt) visible to the right of the email address. When you change an email address that is linked to a Parent Access Account, you will receive a series of pop-up messages guiding you through the process.
Parent Access accounts are not permitted to add new Student or Guardian contacts. If you have any questions regarding adding a Student or Guardian, please contact the main office of your child's school. Parent Access accounts are permitted to add Emergency and Non-Emergency contacts. To add an Emergency or Non-Emergency contact:
NOTE: If you have more than one child, and you wish the new contact to be used for all your children, you must add the contact individually to each child's contacts.
When you have permission to change the name/type/relationship of a contact or delete a contact, there will be an OPTIONS button in the header section for the contact. Parent Access accounts are not permitted to delete Student or Guardian contacts. If you have any questions regarding changing or deleting a Guardian, contact the main office of your child's school. Parent Access accounts are permitted to change and/or delete Emergency and Non-Emergency contacts.