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HPI dba PIONEER reserves the right to refuse any products sent back without a proper Return Goods Authorization.

PIONEER will accept product within 30 days of the original invoice date if the following conditions are met:
  • RGA number is acquired from pioneer
  • RGA must be closed within 30 days of issue date if the following conditions are met.
    • Material is a standard catalog item
    • Material returned is in Brand New, Resell-able Condition - No Exceptions
    • Material returned is in original packaging and labeling and must be in new condition, if damaged a $5 per item fee will apply
  • 15% Inspection fee is applied to all returns
    • The 15% inspection fee can be waived if a new offsetting order for equal or greater value is placed when the RGA number is issued.  Product and Packaging must meet above requirements.  
      • Previously entered orders cannot be applied as an offsetting order.
Specials, Non-Standard items may not be returned for credit.

Any questions or concerns please contact customer service at 847-593-6000 or sales@pioneerNA.com