FAQ's - Frequently Asked Questions


For most recent news and updates, check out our blog, PhweetTalk

Contents

  1. 1 What is a Phweet? 
    1. 1.1 What do I need to use Phweet?
    2. 1.2 What is Public Alpha?
    3. 1.3 How do I know Phweet secures my Privacy?
  2. 2 How does a Phweet Work?
    1. 2.1 How do I set up Twitter to get the best out of Phweet?
    2. 2.2 How do I install the Phweet Linkify script (needs Greasemonkey) that enables Phweet icons/buttons in Twitter?
  3. 3 Types of Phweets
    1. 3.1 Directed Phweet
    2. 3.2 Undirected Phweet - Coffee Talk! 
  4. 4 How do I Send and Receive a Phweet?
    1. 4.1 How do I promote my Phweet to others?
    2. 4.2 How do I know I have received a Phweet?
    3. 4.3 I'm confused with the blue button that says Click to Call when I'm in a Phweet on my browser.  What is it and how do I work it?
    4. 4.4 Why doesn't my call connect with the flash blue widget?
    5. 4.5 Why do I hear an echo when talking from my browser?
  5. 5 How do I select and set up my preferred channel (Browser, SIP Phone, Mobile Phone) to send or receive a Phweet?
    1. 5.1 How do I use Phweet Dial-In on my iPhone or other smart mobile phones?
    2. 5.2 How do I set up a SIP number with Gizmo5 for Phweet?
    3. 5.3 How do you dial in to Phweet using any phone?
    4. 5.4 Can I change my channel for talking, when I am in a Phweet call?
  6. 6 Managing Phweets:
    1. 6.1 Must I be logged in to accept a Phweet?
    2. 6.2 Can I send a Phweet to a person who is not following me / I am not following on Twitter?
    3. 6.3 Can I accept a Phweet from a person who is not following me / I am not following on Twitter?
    4. 6.4 Can I have or set up multiple Phweets on at the same time?
    5. 6.5 Why do they never answer my Phweets?
    6. 6.6 What happens if I am already in a Phweet call, and someone sends me another Phweet?
    7. 6.7 How do I move from one Phweet call to another?
    8. 6.8 Why should I broadcast I'm on a Phweet call?
    9. 6.9 Can I invite people to join an existing Phweet call?
    10. 6.10 Can I block a Phweet from people I do not want to talk to?
  7. 7 Where can I find more information about Phweet?
    1. 7.1 Who should I contact for assistance with Phweet or report a bug?
    2. 7.2 Is there a Phweet API?
    3. 7.3 What drives the Phweet Vision?
    4. 7.4 Who's behind Phweet?


What is a Phweet? 

  • Have you ever wished you could just Talk to your Twitter friend?
  • Have you ever wanted to spontaneously set up a Conference Call with your Twitter friends?
  • Have you ever felt irritated that you have to turn on a separate client to accept a Call?

A Phweet is a shortURL that makes conversations and conference calls possible between Twitter friends and across other social networks. Phweet lets you accept calls with one click from your Twitter page or Twitter clients.  Phweet is a simple service where you don’t need to download or share anything more to talk. The call is contained within a PhweetUrl;  a smart link that calls you. You can send or receive a Phweet on the web, on a SIP phone, or on your mobile phone.  And you can share who you are talking to in real time without having to reveal or exchange phone numbers or other identities.

Phweet empowers you to adopt new conversational techniques where you have complete control. Phweet helps you share who you are talking with and builds new conversations. You choose whether you promote the conversation or keep it strictly private. You can easily Host conference calls on any subject and control who participates. You can request to join other live conversations; and the Host may approve your request.  No need to share or make additional information public (phone numbers, ID’s or other details).


What do I need to use Phweet?

Currently, Phweet only recognizes a TwitterID so all you need is a Twitter account.  Enter your password and decide which Twitter friend you want to get talking. When holding Phweet calls on your browser, we recommend you grab a headset for better sound quality.

What is Public Alpha?

Alpha means we are still testing! We have lots to learn and a Phweet is something totally new. We have to learn on Twitter and so no "closed" testing for us. Read more about our Public Alpha here. We want you to help us make it better. Send your feedback to @Phweet or "d" messages via Phweet or Twitter with your suggestions. Or contact us directly at info[at]phweet[dot].com.


How do I know Phweet secures my Privacy?

Phweet requires your Twitter ID and password to work.  Nothing else.  Every Phweet is a unique URL that expires when you end your Phweet session. What remains are just a few tweets.


How does a Phweet Work?

Sign-in with your Twitter name and password at http://phweet.com. Select your preferred channel (Browser, SIP ID or number/Mobile Phone) for hosting/accepting a Phweet. Add the Twitter username of the person you want to talk to, and send them a message (public or direct/private). That’s it. The PhweetUrl does the rest for you. 

Note a phweet is a request for an exchange. The other person may take their time. If you haven't seen them on line recently it could take a long long time. If you sent them a direct message and they do not use SMS to follow you on Twitter it may be seen with the next time they log in. Don't be discouraged. Cancel and try someone else who is more active or seek out one of us @dina @stuarthenshall. 

Once your conversation ends, the unique URL expires and your session message board disappears with it.


How do I set up Twitter to get the best out of Phweet?


Some tips to make Phweeting more effective and cut down the timelag between when you send a Phweet and when your friend sees it!
1. You need to have Show me @ Replies enabled in Twitter for you to see the Phweet from your friends

Go to settings ---> Notices ---> @ Replies: Show me ---> @ replies to the people I am following

If you wish to receive messages and Phweets from anyone, then you need to:
Go to Settings --> Notices --> @ Replies: Show me ---> all @ replies 

2. There may be a time lag between the time your friend sends you a Phweet and when you see it on your Twitter page. This could be annoying! We recommend you set your SMS notifications on for those friends that you want to permit to Phweet with you. It's amazing how easy Phweet becomes when you set Twitter up to send you a notification via SMS. All you do is click on the link and you're talking!

This will need two steps:

Go to settings ---> Devices---> Turn on Devices
Then, go to your "Following" page and turn on Device Updates for those you would like to get SMS notifications from.

That's it. You're all set now for a better Phweet experience!

How do I install the Phweet Linkify script (needs Greasemonkey) that enables Phweet icons/buttons in Twitter?

We've just installed a Greasemonkey script into Phweet. Greasemonkey is an excellent extension for Firefox that allows simple javascripts to be used on pages to alter the content.  It's a smart little hack which means you now have an easy-to-use Phweet button- all you do is click on the Phweetman icon against your friend's name on Twitter, and you start talking! No extra clicks or registration! Currently it only works with Firefox. To install the hack in Firefox:

To use the Phweet Linkify script you find here, install the Greasemonkey extension first.

Our first Greasemonkey script for Phweet is Phweet Linkify, a script that adds a Phweet link icon to Twitter usernames when viewing the twitter.com website, as shown below:



Clicking the Phweet icon creates a Phweet URL to that user (you must be logged into Phweet).  Fill in the context (what you want to talk to the person about) and click "Send".

While the script does work in its current form, we're sure it could be greatly improved by more proficient javascript experts and we look forward to suggestions for this script or better scripts from the Phweet community.

Download Script: phweet.user.js


Types of Phweets

We're constantly developing new types of Phweets. 

Directed Phweet

The Directed Phweet is sent to one recipient either as a public message or direct message.  Once the recipient joins, the Phweet live exchange begins and you can invite in more people.  The host ends the session.

Undirected Phweet - Coffee Talk! 

An "undirected" Phweet is one that is not sent to any one in particular. It is a Phweet URL that is created and immediately made active for others to join. The URL stays active until the host (creator of the Phweet) ends it.  However, unlike normal (directed) Phweets, the "undirected" Phweet URL stays active even if the host leaves (but does not "end") the Phweet URL. Participants may use the URL and continue their conversation even if the host is not present. All "undirected" Phweets are "public" - that is to say they do not use "d" messages.

Undirected Phweets can be started in "auto-accept" mode where any visitor to the URL is "auto-approved" and immediately joins the Phweet. The host can still "kick" them out. Otherwise, normal request/approve controls are in place, where the host must approve (once) those users that want to join, the same way it works for normal Phweets. Hosts can also create the Phweet URL with normal host acceptance controls, and then "invite" specific users to join, sort of like a "broadcast", which essentially pre-approves those specific users, but still requires anyone else to ask to join and to be approved by the host.

This new feature is not formally launched yet, but is available for testing.  To create an "Undirected Phweet" sign in to Phweet.com and use this link: http://phweet.com/phweetup.cgi

Try it and give us some feedback about what you think this feature needs.


How do I Send and Receive a Phweet?

 

How do I promote my Phweet to others?

If you set it up your Phweet as an @twitterfriend message, then it will show up on your Twitter updates. 
To grow the conversation: 
..... the host may send URL invites out 
.....or anyone can just simply send them the PhweetURL by cutting and pasting. 

If you use a direct message to set up the Phweet then only you as the host can ask someone else to join you,
..... in a private call only the host may invite others to participate. 

How do I know I have received a Phweet?

It will show up in your Twitter stream as either an @ (public) or d (direct/private) message. If you have phweet.com open and are logged in, it will show up as a pending Phweet



What do all the terms contained in a Phweet call mean - host, guest, channel, active, connected? Setting up the call:
PhweetURL: a temporary communications bridge that allows two or more people to talk without breaching their privacy. 
Phweet Message: is the message saying why you want to talk. It's a little like a smart callerID where you can decide how you want to present the call. Keep it brief - 120 characters.



When in a call:
Host/You: when you initiate a Phweet you become the Host and decide how the call will run and who can join. You can invite more people in, once your first invitee has accepted the Phweet.
Recipient/You: when you accept, the Phweet call launches. The Phweet call only ends when the recipient or host hangs up on the call. You may leave the session and rejoin it if you're an invitee. Only the host can end the Phweet call. 
Guest: a guest may see the Phweet URL on a twitter message and may request to join the conversation. Their participation is up to the host. 
Channel: where do you want to accept the call - browser, mobile, SIP Phone
Active: when you enter the Phweet, you show up as active - this tells you you are on the Phweet URL page in your browser. If on the browser, you can type in messages at the message board but won't be able to talk until you click the blue flash widget. If on a SIP phone or mobile phone, 'active' and 'connected' should show up together.
Connected: when on the browser, you click the blue flash widget and you will be connected to the live call by the Phweet bridge.



I'm confused with the blue button that says Click to Call when I'm in a Phweet on my browser.  What is it and how do I work it?

This is a flash widget powered by Tringme that makes the voice call possible when Phweeting from your browser.  Once you are in the Phweet, you need to click the blue button to start talking or end talking.  It takes a little time to connect - remember this is just a Public Alpha - so please do bear with the delay!  

   


Why doesn't my call connect with the flash blue widget?

It could be for many reasons:

- the permission on the blue button flash widget is not set to accept - right click on the button and click 'allow' always
- you're on a slow internet connection
- you don't have enough CPU memory

We are finding a large failure rate for first time users of Phweet who have popup blockers on. Many users on Firefox are using Adblocker. This simply blocks the popup flashwidget. As a result you will be dissatisfied. This is what Phweet with a call on the browser should look like! When you are ready to accept you will see this. 

It will look like this after acceptance. If you do not see a page that looks like this turn off your adblocker for Phweet.com. Refresh the page. It should appear.

Note the popup blue flash widget. How did we get here. You were sent a PhweetURL like http://phweet.com/URL and you then logged in with your Twitter name and password. You then opened the session. You would have seen "accept on my browser". You clicked on "Accept" and then nothing seemed to happen.

What should happen. You should hear a piercing bird whistle as the Flash widget launches. When it appears you click on it once to talk and the first time the widget will ask you to "allow" the use of your mic and speakers. It is not webcam enabled. Now you should be talking! Note if you get to the exchange bridge before the other party you may hear music. That is just like being on hold waiting for a conference call to start.

Note if you are there first put a message in the window. The first time is always a little weird. After that it can become second nature.

To stop the Flash widget asking you to allow each time right click on it and tick the check box. You can also amend your audio settings.

The Flash solution works best with a headset! You can also leave the call temporarily and return. A little like putting it on mute. Remember your buddy if there is only one in the call will hear music at that point.

In the next generation version we will be improving the Flash detection approach and making other options like "dial-in" more obvious.


Why do I hear an echo when talking from my browser?

It's because we haven't enabled echo cancellation YET in the Tringme flash widget.  We recommend you use a headset which will cut out the echo. 

How do I select and set up my preferred channel (Browser, SIP Phone, Mobile Phone) to send or receive a Phweet?

You can set the defaults for your Phweet calls from the Phweet homepage.

a. Phweet Dial-In on iPhone and other smart mobile phones
b. Gizmo5 and Phweet - setting up a SIP number
c. Dial into Phweet using any phone

How do I use Phweet Dial-In on my iPhone or other smart mobile phones?

So you want to use Phweet on your phone? You've just received a Phweet notification from Twitter via SMS. A Twitter friend wants to talk to you! This set of instructions will get Phweet working on your iPhone.
iPhone and Phweet Detail Step by Step with instructions. Check out the Slideshow (turn 'info on"). 

Note: We've tested the same basic approach on Nokia n-Series phones. Like the iPhone example (we’re stil an alpha!) the screens have not been optimized. On an N95 if you zoom the browser to 50% Phweet presents ok.

How do I set up a SIP number with Gizmo5 for Phweet?

The TringMe flash widget makes it easy to take Phweet calls on any PC without downloading anything. In many ways it is the ultimate in convenience until you want to start hosting Phweet sessions yourself or simply want to free yourself from a headset and start using a phone. The other downside of the practicality is you may pop in and out of the Phweet session for a few moments while you invite others or even accidentally close your browser tab.
We have many more solutions and choices on the way.

Gizmo5 and Phweet Detail Step by Step with instructions. Gizmo5 and Phweet Slideshow (turn 'info on")

When you follow the complete set of instructions and if you enable this new Phweet client on auto answer you will find that accepting Phweets becomes "seamless". "Accept Invitiation" and you are talking. However do be aware that if you are hosting the call and have Gizmo5 set this way when the Recipient accepts the call you may just hear them calling out "hey... are you there?" for there won't be a ring. Disable the auto answer if this bothers you. Key point is when hosting a Phweet you don't want to miss that call when they accept your request to talk. 

How do you dial in to Phweet using any phone?


You just received a Phweet and you don't have a mic or headset available. You don't want to decline you simply must take this talk request. Never fear.. just dial-in and make the connection. Phweet makes it easy to "dial-in" and accept calls rather than taken them on your PC. You can call in with any phone that will display an accurate callerID.

Phweet Detail Step by Step with instructions. Dial-in to Phweet Slideshow (turn 'info on")  Currently dial-in is only available for US numbers. If you have a US number as your Skype CallerID that will work too. Note if you put your dial-in number in more than one Phweet account it will stop working for it no longer knows which account you are calling in from.


Can I change my channel for talking, when I am in a Phweet call?

Yes, if you have received or set up your Phweet on your browser or VOIP client, you may switch to another channel at any time during the call.  You will have to hangup the call (do not leave the session though otherwise that will end it when you are the host) and you may then change the channel and come back into the call. 


Managing Phweets:


Must I be logged in to accept a Phweet?

Yes, you will need to log in with your Twitter password at the Phweet.com screen that opens in your browser when you click on a Phweet in your Twitter client.

Can I send a Phweet to a person who is not following me / I am not following on Twitter?

Yes you can.  If they are not following you, they will not get the invite though unless their settings at Twitter enable them to see all @ (reply) messages.  You cannot send a direct message if your recipient isn't following you.  


Can I accept a Phweet from a person who is not following me / I am not following on Twitter?

Yes you can accept a Phweet from someone you're not following if it's an @ message.  


Can I have or set up multiple Phweets on at the same time?

Unfortunately, no. 


Why do they never answer my Phweets?

There is likely to be a time-lag between your sending out a Phweet and your invitee receiving it.  This could be because they are not logged into Twitter, or due to Twitter outages.


What happens if I am already in a Phweet call, and someone sends me another Phweet?

You won't be permitted to accept more than one Phweet at a time.  It will show up in your pending Phweets.  You may accept the second Phweet once you've left the first Phweet call. 


How do I move from one Phweet call to another?

You cannot take another Phweet call unless you leave one.  If you're the host and you leave the session, you won't be able to re-enter - it expires.  If you're a guest, you may rejoin the Phweet call after completing the other one.


Why should I broadcast I'm on a Phweet call?

If you're having an interesting conversation, and want to open it up to others.  It's great for jazz play and escalating conversations to your broader community!


Can I invite people to join an existing Phweet call?


Yes, any participant on a Phweet (not just the host) can send an "invite" to add people to a Phweet. Only the host can "kick" people

Can I block a Phweet from people I do not want to talk to?

You can choose not to accept it. 


Where can I find more information about Phweet?

Follow us on Twitter - @stuarthenshall, @mrblog, @phweet, @phweeter.  And check out our blog.  


Who should I contact for assistance with Phweet or report a bug?

Send your feedback to @Phweet or "d" messages via Phweet or Twitter with your suggestions. Or drop in your feedback at GetSatisfaction for Phweet. Or contact us directly at stuart[at]phweet[dot].com or david[at]phweet[dot]com. 


Is there a Phweet API?

Yes. The Phweet API enables application developers to quickly integrate “talk” and put all “calls” on speed dial without the need for complicated  coding or infrastructure.  Join the Phweet Development Talk Google Group. Join the group, get help from Phweet and the developer community and help define the Phweet API.


What drives the Phweet Vision?

We’ve outgrown the traditional telecom directory service. There’s a huge untapped market for sharing, broadcasting, advertising the conversations you want to hold at a personal level for business . Equally the market for personal data protection is about to explode.Our PhweetURLs are smart links that make communication more social.  Today we are operating off Twitter and Twitter clients, tomorrow it will be all other social networks! 

Our vision Is to create a more open telephony and communications environment where the users take control and are not dictated to by numbers, directory services, or tariff barriers, while retaining increased control over their privacy and presence information.  Phweet frees communications from centralized directory services replacing the traditional telephone exchange (or log-in server) with a simple hyperlink or Phweet URL. Our business development is focused on developing the linking paradigm for communications. We are not in the twitter (et al) applications business. In fact our API will enable any application developer to add a “Phweet Button” to make creating talk requests as easy as pushing a speed dial button.


Who's behind Phweet?

Stuart Henshall and David Beckemeyer who combine a wealth of experience across VoIP, social media and social networking, and want to push social communications in new directions.  Read more about how they got together to develop Phweet here and here


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