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Updating ChromeOS on Chromebooks

posted Oct 19, 2018, 6:36 AM by Mark Willis

Updating ChromeOS on Chromebooks


Chromebooks will automatically try to download updates to the ChromeOS, and then install those updates when the Chromebook is restarted.  But sometimes devices will not update correctly and must be manually updated to bring them up to the current version.


If a Chromebook is not running the latest ChromeOS, these are some problems you might see:


  1. When trying to use the TestNav Kiosk App, the screen starts to load and never completes

  2. When trying to use Lexia Core5 or Lexia PowerUp, you receive a message that the device is running the incorrect version

  3. When attempting to Login to the Chromebook, you are returned to the Login screen with no error

  4. The Chromebook will not connect to the District’s Wifi network


To find out the current tested version of ChromeOS for your Chromebooks, or versions of the Chrome browser for Mac and Windows systems, please visit https://gafe.philasd.org.



To quickly check the version of ChromeOS on a Chromebook:

  1. Turn the Chromebook on

  2. Browse as Guest

  3. Go to the address bar and type “chrome://version”

  4. In the 1st line after “Google Chrome,” you will see the version listed





How can you check to see what version the Chromebook is currently using


  1. Turn Chromebook on

  2. Select Browse as Guest

  3. Click on the icon bottom-right hand corner

  4. Click on the Gear icon

  5. Click on the three bars in the top left-hand corner

  6. Click on About Chrome OS

  7. In the middle of the screen, you will the current version.

  8. At this point, you can click on check for updates.

  9. If there is an update it will day and asked you to reboot.

  10. If there are no updates it will let you know that the Chromebook is up to date.


If the Chromebook is saying it up-to-date but the version is not the current version or lower, we need to get the Chromebook updated to the latest version.


  1. Open the Chrome browser

  2. In the address bar type chrome://policy

  3. Click on the button to refresh policy.

  4. Close the browser

  5. Click on the icon in the bottom right-hand corner

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