Chromebook:  Enrollment and Recovery





How to enroll Chromebooks

Please follow these instructions for first-time Enrollment of your new Chromebooks.

OUT OF THE BOX:

I. Turn on the Chromebook Network Connection Setup: Chromebooks will need to be connected to the Internet in order to set them up.


Go through the first few setup screens before entering any accounts. You will need to click a Cancel link when it says you can’t connect to the Internet and it will bring up the District’s wireless log-in screen: Log into the wireless network as yourself and continue to the Enroll section below.


II. SET THE TIME AND TIME ZONE IF IT IS NOT CORRECT!

(Look for it in the lower right-hand corner. You have once chance to do this. If you don't do it now, once the Chromebook is enrolled, you will need to use the Chromebook Restore Utility to reset the Chromebook in order to change the time and time zone.)


Select WiFi


Select Wireless Network Connection -  Philasd WiFi 

Enter Password - philadelphia


Sign on to Wireless Network


Click on “Browse Guest”  this will be located on the bottom of the screen

This will open up the Chrome Browser - stating that you Browsing as Guest in the middle of the window

In the Address bar type “CNN.COM” and press enter

This will load the Philasd Captive-portal page

Enter you District Username and password - a student username will not work for this log on.  USE TEACHER USERNAME AND PASSWORD

Check the Box and Click on “Login”  

 

Sign out as Guest


Click on the time in the bottom right-hand corner

Click on “Exit Guest” 



Enrolling the Chromebook into the Enterprise System (Google Device Manager)


Press the CTRL ALT E keys

Enter your username - Anyone with a @philasd.org account enroll a Chromebook - Student or teacher username and password. 

Press “Next”

Enter your Password 

Press “Next” 

Wait for the message that you Successfully Enrolled in the Enterprise System

Click on the time in the bottom right-hand corner

Click on “Sign out Username”


Shut Down Chromebook


Click on “Shut Down”  - located bottom left-hand corner



Turn Chromebook on - This will finish the enrollment process


Press the power button

The Welcome window will state “Managed by Philasd.org” 

Click on the “Next” button

This will bring you to the Philasd log in page

Enter just your username and password

Press the “LOGIN” button

Click on the Chrome Browser - at this point you can use the Chromebook for the rest of the day or let it sit at a website for about 15 mins. 


After the 15min or use for the rest of the day 

Click on the time in bottom right-hand corner

Click on “Sign out username” 

Click on “Shutdown” 



Registering Chromebook in Wireless Database


This will be completed during a process at 440 Board Street - this could happen anywhere from 1 min to the day after you have completed all the steps above.  If it has not please call the IT Help Desk at 215 400 5555.   



Why enroll Chromebooks
All Chromebooks in the district, including donated Chromebooks, are required to be enrolled to the philasd.org domain for management. 


The benefits of enrolling devices into District management are:
  • Enrolled devices will be automatically registered to the District's wireless network.
  • Consistent settings will be applied to all enrolled devices (dangerous settings disabled, etc.). This allows the district to keep up with new features and changes within the Google environment. 
  • Lists of enrolled devices can be easily viewed and printed for future inventory management.
  • Enrolled devices have a greater chance of being located if lost or stolen.
  • Devices must be enrolled to be valid for online student testing.
  • Devices must be enrolled in order to use future classroom management systems.
If a donor wishes to purchase or give Chromebooks to your school, please encourage them to use the District’s existing contracted option (Dell Chromebook 11), which already include the necessary management license fees and which our IT professionals are prepared to support. They may reach out to our sales representative at Dell. 

If the donor prefers to purchase Chromebooks from another vendor, please ask if they will also include the inexpensive management license for each device for the philasd.org domain. Please note that not all chromebook models offer the same performance on the District’s network.

Many Donors Choose vendors that sell Chromebooks also sell management licenses. Please be sure to add this to your "cart" if using Donors Choose.

If your donated devices do not come with management licenses, they are available for purchase through the Technology Price List for $24.43 per device (https://sites.google.com/a/philasd.org/price-lists/dell-price-list/chromebooks).

Not enrolling Chromebooks into District management limits the amount of support available. 

How to recover Chromebooks

  • On MAC/PC/Chromebook  - Better to use your MAC/PC

    Go to the App store and search for the Chromebook Recovery Utility

    • Download the Chromebook Utility

    • Using the Chromebook Recovery Utility

      • Identify your Chromebook

      • Type in the model number of your Chromebook to get the correct recovery image. You can find the model number on the recovery screen if your Chromebook isn't starting up.

      • Click the Continue button.

      • Insert your USB flash drive - 8GB or larger

      • Enter the model of the Chromebook you are recovering 

        • This found by pressing the ESC the Refresh Key and Power button

        • At the bottom of the screen with the Golden Exclamation point you will find the mode.

      • Use the dropdown menu to select the appropriate storage media.

      • Click the Continue button

      • Create a recovery image

      • All of the data on the recovery media will be deleted if you continue.Make sure the media you'd like to use for your recovery is listed.

      • Click the Create now button.

      • The tool will then create the recovery image on your selected media. Don't remove the flash drive or SD card while this is happening. After you see the message saying that your recovery media is ready, you may remove it from your Chromebook.

    Reinstall Chrome OS

    • At the "Chrome OS is missing or damaged" screen, insert the recovery media into the USB port or SD card slot on your Chromebook.

    • If you want, you can reinstall the operating system without seeing the error screen by going into recovery mode. Press ESC+REFRESH, then hold down the Power button.

    • The operating system will install automatically. When it finishes, you’ll see a message to remove your recovery media.After you remove the recovery media, your Chromebook will automatically restart.

    • Please follow the directions for enrolling your Chromebooks again.

    Click on the button “Lets Get Started


    Select WiFi


    Select Wireless Network Connection -  Philasd WiFi 

    Enter Password - philadelphia


    Sign on to Wireless Network


    Click on “Browse Guest”  this will be located on the bottom of the screen

    This will open up the Chrome Browser - stating that you Browsing as Guest in the middle of the window

    In the Address bar type “CNN.COM” and press enter

    This will load the Philasd Captive-portal page

    Enter you District Username and password - a student username will not work for this log on.  USE TEACHER USERNAME AND PASSWORD

    Check the Box and Click on “Login”  

     

    Sign out as Guest


    Click on the time in the bottom right-hand corner

    Click on “Exit Guest” 



    Enrolling the Chromebook into the Enterprise System (Google Device Manager)


    Press the CTRL ALT E keys

    Enter your username - Anyone with a @philasd.org account enroll a Chromebook - Student or teacher username and password. 

    Press “Next”

    Enter your Password 

    Press “Next” 

    Wait for the message that you Successfully Enrolled in the Enterprise System

    Click on the time in the bottom right-hand corner

    Click on “Sign out Username”


    Shut Down Chromebook


    Click on “Shut Down”  - located bottom left-hand corner



    Turn Chromebook on - This will finish the enrollment process


    Press the power button

    The Welcome window will state “Managed by Philasd.org” 

    Click on the “Next” button

    This will bring you to the Philasd log in page

    Enter just your username and password

    Press the “LOGIN” button

    Click on the Chrome Browser - at this point you can use the Chromebook for the rest of the day or let it sit at a website for about 15 mins. 


    After the 15min or use for the rest of the day 

    Click on the time in bottom right-hand corner

    Click on “Sign out username” 

    Click on “Shutdown” 


I'm not sure if my Chromebooks are enrolled

Sign In Screen of an Enrolled Chromebook


Sign In Screen of a Chromebook that is Not Enrolled


NOTE:  A Chromebook that is NOT enrolled will show saved or local accounts.  If accounts are saved to the sign in screen, the Chromebook IS NOT enrolled.  If you do not see "Managed by philasd.org," the Chromebook IS NOT enrolled.