Top FAQs


Accessing Google Apps

How do I log in to Google Apps?

  1. Go to http://google.pcom.edu.
  2. Log in with your existing user name and the password provided to you by your network admin.

Can I access my Google Apps account from another email program?

No, PCOm does not support the use of POP3 or IMAP to access your Google Mail in another email program, such as Microsoft Outlook..

How long will it take me to get up to speed with Google Apps?

You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

Can I open my email or calendar in new tab (not a new window)?

Yes, if you set up your browser to open links in a new window or tab.

Tip: If you want to open Google Mail or Calendar in a new tab instead of a new window, change your settings in Internet Explorer. Go to Tools >Internet Options>Tabs>Settings, and click Let Internet Explorer choose how to open pop-ups.

Can I access Google Apps before my GroupWise account is migrated?

IT will let you know when you can access your GroupWise account.

Do I need to use the VPN to access Google Apps when I'm offsite?

No, you can just go to http://google.pcom.edu and login with your email address and the password provided by your network admin.

Requirements and Language Support

Which web browsers can I use with Google Apps?

Google Apps supports the browsers below, but IT strongly recommends Chrome because of added features.

  • Google Chrome
  • Internet Explorer 8+
  • Mozilla Firefox 2.0+
  • Apple Safari 3.0

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.

Accessing GroupWise

Can I still access my GroupWise email and calendar after the migration?

Yes, you can access your GroupWise account to verify that all of your data has been migrated. Until everyone is migrated to Google Apps, you will have access to send mail from GroupWise. Please note that your mail boxes DO NOT synchronize, so you may lose information if you continue to use GroupWise after you are migrated.

When will you remove my access to GroupWise?

Access to GroupWise will be removed after everyone is migrated to Google Apps

Can I still work with my coworkers who are still using GroupWise now?

Yes, you can continue to send and receive email with your coworkers.

Other General Questions

Will my email address change?

No, you'll continue to use your existing email address.

Will we have access to Google Labs?

Yes, you access Google Mail Labs by clicking the Labs (green flask) icon in the upper-right corner of your Mail window. Note that Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

Contact Support
215-871-6110
helpdesk@pcom.edu
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