Frequently Asked Questions

Questions about Parkway Playhouse and Parkway Playhouse Junior

Questions about Tickets

Questions about our 50-50 Raffle Fundraiser

Questions about Accessibility and the Hearing Impaired

Questions about Shows

Other Questions

Where is Parkway Playhouse?

We are located in the small Appalachian town of Burnsville, North Carolina. See our directions page for information on how to get to our theatre. See our contact us page for our mailing address and phone number.

I've heard a lot of good things about the Parkway Playhouse Junior program. Where can I find out more about it?

Where do I park?

There is street parking on the road that circles the library (High School Drive / School Circle). There is also a small lot beside Parkway Playhouse just off Green Mountain Drive. We recommend arriving early to secure a prime spot.

What is the dress code for Parkway Playhouse?

Dress is casual. The Parkway Playhouse theatre is air conditioned, but it is not insulated, so it can be pretty warm in the summer. Please dress accordingly.

How long before curtain (show time) should I arrive?

We suggest that you try to get there at least 30 minutes before the performance. Arriving early will give you time to get to your seat, get a beverage or snack, read the program, and relax for a bit before the show starts. Construction traffic on US 19E can make travel time a bit unpredictable, so please plan accordingly. People who arrive late disturb the performers on stage and audience members. If you are late, you may be temporarily given a seat in the back of the theatre until an appropriate time for you to get to your assigned seat.

Are there dining facilities at Parkway Playhouse?

No, however there are restaurants in the area. Check out our plan a visit page. With that being said, we do have concessions featuring popcorn, candy, bottled water, sodas, and wine. While we do accept credit and debit cards for ticket sales, our concession sales are cash only.

What is proper "theatre etiquette" when attending a performance at Parkway Playhouse?

We want every guest to have a wonderful, unforgettable experience during their visit. To provide that assurance, we ask that all noise making devices (cell phones, pagers, wristwatch alarms) are silenced and that, when possible, our guests remain seated during all productions.

Please keep chatter to a minimal level. A quick whisper to your neighbor, or an audible reaction to something interesting that happens on stage is fine (this is the live theater, not the morgue), but please hold conversations until intermission and after the show.

Candy wrappers and other noises made by food or beverage consumption can also be a distraction, so we ask that you keep this in mind during the show.

Visit the restroom before the performance begins, during intermission, or after the show. Unless there is an emergency, plan to stay seated during the performance.

Finally, we encourage you to share your experience at Parkway Playhouse via social media, but please refrain from doing so or texting during performances; the glow from your device is distracting.

What is the best way to stay informed about upcoming events at Parkway Playhouse and Parkway Playhouse Junior?

Please visit our Stay Connected page for links to our blog, social media pages, and eNewsletter.

You may also want to become a Parkway Playhouse member. Members who donate $25 or more receive a complimentary subscription to From the Wings, the Parkway Playhouse member newsletter published quarterly and filled with behind-the-scenes stories and member news.

Do you have educational opportunities?

Yes! We have a program specifically for children 18 and under called Parkway Playhouse Junior. See our Education pages for more information.

I’m interested in being in production, applying for an internship, volunteering, etc at Parkway Playhouse. How do I?

That’s fantastic!! Please see our get involved pages.

What are your Box Office hours?

During the mainstage season (April - October), our Box Office is open Thursday through Saturday from 1pm to 5pm and for one hour before the start of each show. There's more information available on our buy tickets page.

Where is your Box Office located?

The box office is located in the historic Playhouse building at 202 Green Mountain Drive Burnsville (need directions?). There's more information about available on our buy tickets page.

May I purchase season tickets?

Parkway Playhouse sells season flex passes.  Flex passes are similar to old style season tickets, but they are much more flexible. There's more information on our buy tickets page.

May I purchase season flex passes online?

Season Flex Passes are available online. There's more information on our buy tickets page.

May I purchase show tickets online?

Yes, individual show tickets will be available in the Spring from each show's webpage. There's more information on our buy tickets page.

May I purchase tickets by phone?

Yes, you may purchase tickets by calling us at 828-682-4285. There's more information on our buy tickets page.

How do I pay for my tickets?

You may use Visa, MasterCard, Amex, or Discover online or when ordering by phone. If you wish to buy tickets at the box office, you may use a credit card, debit card, or cash.

May I reserve my seats over the phone and pay for them at the door?

No, seats must be paid for at the time they are reserved.

How will I get the tickets I purchased?

Your tickets will either be under your last name at Will Call or we will email them to you (you may print them and bring the printout or you may show them to us on your mobile phone).

How do I turn my flex passes into seats for a show?

Call our box office (828-682-4285) or stop by the historic Playhouse building and we’ll be happy to help you choose seats and will print your tickets for you. If you do this over the phone, your tickets will be available at Will Call or emailed to you.

How much do show tickets cost?

Single show tickets for mainstage shows are priced as follows: 

$20 for Adults
$18 for Seniors (60+), Students (18+ with ID), or Military (active or retired)
$10 for Children (under 17)
$22 for Adults
$20 for Seniors (60+), Students (18+ with ID), or Military (active or retired)
$12 for Children (under 17)

Please note: 

    • $3.50 service charge applies to all credit and debit card orders.
    • Ticket purchases are non-refundable.
    • 6.75% State Tax will be applied to ticket purchases as per N.C. Gen. Stat. § 105-164.4(a)(10).
    • Ticketsfor individual Parkway Playhouse Junior performances may be purchased at the door.
    • Flex passes may not be used in association with any other discount.  
    • Flex passes are good for 2016 Parkway Playhouse performances.

Are ticket discounts available?

Yes, in addition to Flex Passes (see above) which lower ticket prices to $15 each, we offer individual discounts to students, active/retired military, senior citizens (60+), families of four or more, and groups of 10 or more.

We also have “Pay-What-You Wish Tickets” which are available by request at Friday and Sunday performances for selected / limited seating. These tickets are available no earlier than 20 minutes prior to curtain and must be purchased with cash. Patrons must request “Pay-What-You-Wish Tickets” by name as the discount will not automatically be applied.

Finally, there are deals on ticket prices available to Parkway Playhouse members (depending upon their membership level).

May I see a seating chart of the theatre?

Yes, click here for the seating chart.

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What is the 50-50 Raffle?

Our 50-50 raffle is a fundraiser that involves the sale of raffle tickets with the proceeds being split equally between the winner and Parkway Playhouse.

Where does it happen?

You may buy raffle tickets before and during intermission of Parkway Playhouse shows or directly from any Parkway Playhouse Board of Directors member (contact Board member Jennifer Russ ( to arrange a time to meet and buy your tickets).

What do tickets cost?
Tickets are one for $10 or three for $20.

How much can I win?
It depends upon how many tickets are sold. The holder of the winning ticket will receive half of all moneys collected during the Raffle period (mid April through mid December 2016). Over the past couple of years, the winner has won over $2,200!

When’s the drawing?

After one of our performances in December.

Do I have to be present to win?
No, when you buy a ticket you will give us your name, email address, and phone number. We’ll announce your name when we pull the winning ticket. If you are not at the show when it’s drawn, we will get in touch with you.

May I make a donation to Parkway Playhouse instead?

Sure, Parkway Playhouse is a 501(c)(3) charitable organization. You may make a tax deductible donation by going to Either click the red “Donate Now” button or read about the benefits associated with membership and fill out the form on that page to become a member and buy discounted Flex Passes.

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Is your building handicapped-accessible and can you accommodate wheelchairs?

Yes. There is a ramp on the right side of our building and a section of seating accessible without any steps and we have areas in the auditorium that will accommodate a wheelchair. Please let us know when making your reservation, so that we can ensure you have accessible seating.

Are you able to accommodate the hearing impaired?

Yes, we have is a audio looping device. Please email ( or call (828-682-4285) if you would like more information.

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How long are most shows?

Most comedies and dramas run about two (2) hours; musicals tend to run a bit longer. We generally have one 15-minute intermission.

What shows will you be performing this season?

Please see our Shows page.

Are your shows family-friendly?

The majority of our shows are suitable for the entire family. If a show contains strong language or adult situations, it's noted on the show’s web page. If you are concerned about a particular show’s content, please email us at or call us at 828-682-4285.

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Do you have a question not answered here?

Please email us at or call us at 828-682-4285.

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