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Culturally Responsive Service Delivery

Culturally Responsive Service Delivery - Information for Service Providers

Irene Opper prepared this guide while working for the Ethnic Communities Council of Queensland.

The guide proposes the following steps to making your organisation culturally responsive:

  1. Start now
  2. Get commitment from the top
  3. Allocate human and financial resources
  4. Assess your agency with a Checklist for Cultural Competence
  5. Ensure a diverse workforce by employing staff from culturally and linguistically diverse backgrounds
  6. Ensure all staff are culturally competent
  7. Consult with people from diverse backgrounds
  8. Reach and communicate with people from diverse backgrounds
  9. For government, ensure that any organisation you fund is culturally responsive