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What happens if a student is having a technical problem?

Students will have two opportunities every day to take their Chromebook to the help-desk in the library.  While there, a quick diagnostic will be conducted to see if there is a simple fix.  If it cannot be fixed, the student will be issued another Chromebook, which we refer to as a “hot swap”.  The malfunctioning machine will be sent to Dell which has a large repair center in Richmond.  On most occasions, the damaged Chromebook will be repaired and returned in 24-48 hours.  This should not affect the student as he or she will simply keep the new machine that was issued at the hot swap. The only time this will not happen is if there are not enough “hot swap” Chromebooks available.