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Problems with Laptop

  • My laptop will not turn on:
    • Make sure the battery is charged.
    • If screen turns on but a gray folder is displayed with a question mark, you will need to submit a support ticket  (come to room 405).
  • Trackpad/Keyboard not responding:
    • Make sure nothing is touching the SMARTboard.
    • Restart your browser and try again.
    • Restart your laptop and try again.
    • If it is still not working submit a support ticket.
  • My computer screen is huge/blurry:
  • No sound is coming from my laptop:
    • Check to make sure laptop is not muted (Speaker Icon top right corner)
    • Make sure computer is plugged into AV system
    • Make sure AV system volume for laptop is turned up