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Artificial Intelligence in Non Profit Organizations

posted Jun 11, 2018, 8:16 AM by Alessia Fucentese ‎(2020)‎

Alessia Fucentese


Artificial Intelligence in Non Profit Organizations


There has been much controversy over artificial intelligence (AI) & machine learning (ML) over the years.  It is a relatively new thing and is already changing the world. Despite the many worries there are about it, it can be used for good as well.  Recently, people are finding ways to incorporate AI into non-profit organizations. Here are a few ways it can help:


Finance  


Fraud and other financial corruption are a huge problem for any organization, lucky there is now an AI program to fix this problem.  According to the the Brookings InstitutionAI tools can help managers automatically detect actions that warrant additional investigation. Businesses long have used AI and ML to create early warning systems, spot abnormalities, and thereby minimize financial misconduct.[1]”  AI can help nonprofits combat hard to spot fraud.  For example the Somerville non-profit has has some issues with fraud. “The whole thing has been a nightmare,” said Mark Alston-Follansbee, executive director of the Somerville nonprofit, which provides food, shelter, and other assistance to about 2,000 people annually. “The money he stole from us could have prevented 100 families from going homeless. (Bostonglobe)   


Human Resources


Once employers know what they are looking for they can use artificial intelligence to find employees.  AI can weed out people who are bad for the job, and find people who are good for it. “AI can match applicants with employers. Automated systems can pre-screen resumes, check for relevant experience and skills, and identify applicants who are best suited for particular organizations.[1].” Artificial Intelligence can save time and effort for employers by making the employing process more effective.Image result for non-profit artificial intelligence


Communications


It is important for every organization to communicate with others.  Lucky, artificial intelligence can help with this process with others and make it more efficient “Chatbots automate conversations for commonly asked questions through text messaging. These tools can help with customer service and routine requests such as how to contribute money, address a budget question, or learn about upcoming programs. [1]” In this big world, it can be hard for organizations to keep in touch with staff, and it can be exhausting to keep up with communication needs manually.  It is a good thing artificial intelligence is helping with communication.


Abusive Behavior


While digital tools are certainly a great asset, there is alway a dark side. In this world, people like to harass people and organizations online.  In order to prevent this there is a robot called “Troll Patrol [that] can identify racist, sexist, or homophobic tweets, among other objectionable content and eliminate the abuse. [1]” The abuse is limited by the program blocking trolls and deleting offensive comments.  This is great in an era where people like to harass non-profit organizations, but this might not be such a great idea because it can be used to block people’s freedom of speech and people who aren’t commenting to harass organizations.  


Sustainability


Managing resources are important task for non-profit organizations.  Artificial intelligence can help with this as well. “The Nature Conservancy is helping the Red Cross ‘create a dashboard and mobile app that incorporates social media data on flood location and magnitude with socioeconomic and ecological data for city planning’. By layering different kinds of information, these applications assist cities in their efforts to become more sustainable and handle disaster management.[1]”  


Artificial intelligence seems like a great asset for non-profit organizations, and should be looked into further.  They can help with preventing fraud and abuse, promoting sustainability, and making communication easier within these organizations.


https://www.brookings.edu/blog/techtank/2018/06/05/artificial-intelligence-in-non-profit-organizations//


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