Mission Statement
The mission of the St. Michael-Albertville Technology Department is to provide a positive environment and deliver the highest level of customer service, communication and resolve issues in a timely manner.
This will be accomplished as the Technology Department will:
  • Be a helpful, supportive team with a positive, respectful, professional attitude
  • Continually enhance ourselves as self-directed learners as technology changes
  • Teach and learn from one another
  • Strive to give 110% while being flexible and thinking outside the box

General Information:
Hours: Open Monday – Friday 7:30 am to 3:00 pm

Contact Us: Help Desk phone (x4357) 
                         Closed from 12-12:30 pm Monday – Friday (Voicemail is available on x4357)

                         Help Desk Ticket

Have A Technology Issue?
  •     First check with your Media Specialist and/or Media Para in your building for assistance.
  •     If the issue is not resolved, create a Help Desk Ticket.
  •     Help Desk calls will be returned in the order they were received.
  •     Help Desk is the first level of support, calls may be assigned to a technology Support Specialist as a Help Desk Ticket       for further assistance.

After Ticket Creation:
  • Once your ticket is created, it is assigned to the Technology Support Specialist for your building or the person that is responsible for that issue.
  • It will be prioritized within their work queue
  • You will receive an acknowledgment from a Technology Support Specialist within a 24 hour period via phone or email once your ticket has been assigned.
  • The Technology Support Specialists have assigned days for each of the buildings. It is important to know that even if you are aware of the day the Specialist will be in your building, do not “hold on to” requests until they get to your building. Please create a Help Desk Ticket with your request(s) to have them assigned, so the Technology Support Specialist can be more prepared to resolve the issue(s) when they arrive.
  • Please be aware that there may be times that the Technology Support Specialist will not be able to get to your building on the assigned day due to emergency issues (i.e. lightning strikes, network issues, server shutdowns, special projects, etc.) 
  • Remember, no question is a bad question! We are here to help!