Top FAQs


Accessing Google Apps

How do I log in to Google Apps?

  1. Go to http://mail.morgan.edu.
  2. Log in with your existing Morgan State user name and password.

Can I access my Google Apps account from another email program?

Yes, you can access your Google Mail (Gmail) from Outlook or Eudora.

How long will it take me to get up to speed with Google Apps?

You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

Can I open my email or calendar in new tab (not a new window)?

Yes, if you set up your browser to open links in a new window or tab.

Tip: If you want to open Google Mail or Calendar in a new tab instead of a new window, change your settings in Internet Explorer. Go to Tools >Internet Options>Tabs>Settings, and clickLet Internet Explorer choose how to open pop-ups.

Can I access Google Apps before my Outlook account is migrated?

Yes, you can access your Google Apps web account as soon as your department has been migrated.  We are working to get everyone migrated from Outlook -- if you need an appointment for migration, please contact the HELP Desk.

Can I access Google Apps offline?

Yes, Google has an early version of a new tool that provides offline access to your most recent email messages. To enable the feature, click the Labs icon (green flask) in the upper-right corner of your Mail window. Then, under Offline, click Enable.

Note: Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

Do I need to use the VPN to access Google Apps when I'm offsite?

No, you can just go to you Google Apps URL to access your email and calendar.


Requirements and Language Support

Which web browsers can I use with Google Apps?

Google Apps supports the following other browsers 

  • Google Chrome
  • Internet Explorer 7+
  • Mozilla Firefox 2.0+
  • Apple Safari 3.0

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.

Accessing Outlook

-Can I still access my Outlook email and calendar after the migration?

Yes, you can access your Outlook account in "read-only mode" to view your email and calendar. However, you can't make any changes, schedule events, or send email in Outlook.  IF our technicians have synced your Google and Outlook accounts, you can use either Outlook or Google to access your mail, contacts and calendar.  Please contact the HELP Desk if you need assistance with getting your Outlook account synced with your Google account.

When will you remove my access to Outlook

You may continue to use Outlook; however, we prefer that you use Google, if possible.


Can I still work with my coworkers who are still using Outlook now?

Yes, you can continue to send and receive email with your coworkers. You can also view and schedule meetings with Outlook users, and even see their free/busy status.

Other General Questions

Will my email address change?

No, you'll continue to use your existing email address.

Will we have access to Google Labs?

Yes, you access Google Mail Labs by clicking the Labs (green flask) icon in the upper-right corner of your Mail window. Note that Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

Contact Support
443.885.4357
helpdesk@morgan.edu
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