HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.
HelpDesk Resources
Google Mail & Calendar Troubleshooting

(training slides)
Learn to:
  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues
HelpDesk setup and training tips

(Help Center article)
Get tips on how to:
  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
Contact Support
443.885.4357
helpdesk@morgan.edu
Community
Blogs
Google At Work
Google Apps Updates

RSS feeds
Comments