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Migration Hot Topics

Here is a list of the most common questions and answers about the migration. Check back often as we will be updating this page often over the course of Winter Break.  Please note that the date next to a topic is the date it was added to this list. Newest items are being added to the top of the list.

Google to discontinue use of Cloud Connect (3/25/13)

Google will be discontinuing the use of Google Cloud Connect on April 30th. Cloud Connect is a free plug-in that automatically saves Microsoft Office files from Windows machines to Google Drive. However, Windows, Mac, Android and iOS device users can now install Google Drive directly on their desktop to achieve the same result.

For more information please visit the following sites: 


What is Two-Step Verification? (3/22/13)

With the transition to Google Miami University faculty, staff and students have the option to enable a two-step verification process to access their Google apps. Users of the two-step verification process will be sent a text or voice message to their phone with an access code they need to input in order to access their account. Users will receive the code after they input their username and password.

The two-step verification process will affect the functionality of applications such as Microsoft Outlook, Apple Mail or other IMAP clients. These apps may require a new 'application specific password' from Google.

Visit https://support.google.com/accounts/bin/answer.py?hl=en&answer=180744 for more information on the two-step verification process including how to set it up.

Why do I not see a Read Receipt notification, even when it has been requested? (updated 1/23/13)

If a faculty or staff member installs the "Preview Pane" lab they will no longer receive the prompt that allows them to choose whether a read receipt is sent in return.   Without the prompt, nothing is sent back to the requester.  This issue does not seem to affect students since they cannot opt out of sending a receipt.

Why am I missing messages older than July 2010? (updated 1/9/13)

IT Services is aware of missing messages prior to July 2010. We believe this is the result of an unexpected behavior with Google Vault, the product we are using for legal holds.  None of the message have been deleted, and they still exist in the Exchange environment.

To address this issue IT Services will begin to migrate those messages again on Jan. 9, 2013 at 5:00 pm. It will take several days to complete this move, and users can expect to see additional messages appear in their mailbox as a result. Also, users can expect to have their current label structure impacted, including possibly having new labels created. This move should not result in duplicate messages in Google, and these messages are expected to migrate to the original folders (Google labels) they were associated with. 

Can I change my "Send from" address when sending a message? (1/4/13)

It is possible for users to set up alternate addresses to “Send from”, as long as they already own that address. Users who want to send messages with a from address that is different than their own will want to follow these instructions. The link at http://support.google.com/mail/bin/answer.py?hl=en&answer=22370 provides more information on this. This includes sending a message from your MiamiOH.edu address to your muohio.edu address and having the message show in your Inbox.

To configure this setting:
  1. Sign in to your Google Apps email.
  2. Click the in the upper-right and select Settings.
  3. Click the Accounts tab.
  4. Under "Send mail as:", click Add another email address you own.
  5. In the Email address field, enter your alternate email address (user@muohio.edu).
  6. Make sure the box next to Treat as an alias is selected, and click the Next Step button.
  7. Select “Send through Google Apps @ Miami University Mail”, and click the Next Step button.
  8. Click the Send Verification button. Gmail will send a verification message to your other email address to confirm that you own it.
  9. Locate the message from Gmail. Open it and either click the link contained in the message or enter the confirmation code in the Accounts section of your Google Apps email settings.
Will I be notified if a message I send to a Google Group is rejected? (1/4/13)

The default behavior for Google Groups is to NOT notify authors when their message is rejected. This means users may be sending a message to groups and expecting them to work, but nothing is being delivered. IT Services is working on a solution for this, but there is no timetable for it being corrected.

Why don't messages I send to listservs or Google Groups I belong to show up in my Inbox? (1/4/13)

When someone sends a message to a listserv or Google Groups that they are a member of, they will not receive that message in their Inbox. According to Google, this happens because when a message is sent from a Gmail account, it has a specific message ID contained in its header. Gmail prevents messages with the same message ID from being delivered to the account that is already in the Sent Items. Google has stated they have taken this action to prevent cluttering of the Inbox. Google Help clarifies this.

Why are messages sent to muohio.edu addresses taking so long to be delivered? (1/4/13)

Currently messages being sent to muohio.edu addresses are being delayed. All messages appear to be delivered, however some are taking several hours to be received. The cause appears to be an internal rate limit within Google, and a support ticket has been filed with Google.

I am using Chrome, and once I log into myMiami I see two mail buttons? (12/21/12)

If you are using Chrome as your browser, you may see two mail buttons after you log in to myMiami. One is on the Chrome toolbar. The other is part of the Quick Tools section of myMiami (see illustration below). This is the one you will want to use to log into your account and agree to the Miami notice and Google Terms of Service.


What happens to the mail items in my Google Trash? (12/21/12)

Items that are moved to your Trash in Google will only stay there for 30 days. After that they will be permanently deleted from your account. Because of this rule you may find some messages missing from your Trash that were in your Exchange Deleted Items folder. This will happen if messages have been in the Deleted Items folder for longer than 30 days, so the Google policy stated above will delete them at migration. 

If after Dec. 24 you find there are messages missing from your Trash that you need, please contact the IT Services Support Desk for instructions on how to access your Exchange account to get to your Deleted Items folder.

What if after migration I find that some folders didn't end up in the correct place? (12/21/12)

Although the basic folder structure you currently have in Outlook should migrate to Google, there are a couple of exceptions. Folders that are nested under System Folders (Inbox, Sent and Draft) will be migrated, however in Google the folders will not be nested under the System labels. They will instead be migrated at the top level of your label hierarchy and are renamed as SystemFolderName/SubFolderName. 

For example, if the folder Letters is nested under Drafts in Outlook, it will be migrated as the label Drafts/Letters. The label will not be under Drafts but instead will be listed with the rest of the labels in Google.

When I access my calendar for the first time, why do I see many calendars on top of each other? (12/21/12)

We are finding that after the migration, all calendars that you are shared with will display at the same time. To view only your calendar:

  1. Click the down-arrow next to your name.
  2. Select "Display only this Calendar".

What if after migration I have duplicate contacts on my Contacts page? (12/21/12)

If you find that you have duplicate contacts on your Contacts page, please follow the instructions on the Contact Duplicates page.

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