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Help Desk Syllabus

The Help Desk course is a hands-on study of technology integration in an educational context. Students will be required to assess problem sets throughout the day and define the best approach to addressing or solving the problem. In addition to solving problems for their classmates and teachers, students will be required to complete and maintain several running projects that address problems or solutions in educational technology integration. 

This course will examine various problems and needs throughout Mooresville High School. This semester, we will be aggressive in seeking out the problems and needs of our faculty and students and addressing them with solutions we create.

Help Desk has changed, and in order to maintain a good grade in this class, you will need to perform. This course will elicit and require skills that are relevant to most professions.  You will be instructing, creating, curating and organizing information for faculty and students. This may come in the form of a blog that you manage for the department. It may be building an iBook resource companion for one of your teachers. It may be building a set of instructional videos and books for the school to use. 
We have added new features to the help desk this year so that we concentrate our talents in the right areas of need.  You will choose one of the following pathways for the first nine weeks. All pathways will have students assigned.  During the second nine weeks, you can remain in the same pathway or select a different one.