Your account has 25+ GB of storage, which is more than 20 times the amount you had in Memo, Outlook/Exchange, Zimbra. You may never run out of space. In fact, a heavy email user who sends and receives lots of file attachments and archives all messages might use up to 5% of this space in a year (usually less). Also note that Google Apps restricts the size of file attachments to 20 MB, so you don't have to worry about a few large files using up your storage space.
If you're working in Gmail, the refresh rate is approximately every 2 to 5 minutes. If Gmail is idle, the refresh rate is approximately every 10 minutes.
If your campus was using Exchange, you will probably continue to receive voicemail in your inbox.
If I send an attachment, such as a Word Doc or Excel Spreadsheet, will the recipients see it with the same formatting and functionality as when I created it?
The recipients will see two choices when opening an email: View and Download. If they choose View, the file will open in Google Docs, which works for basic tasks, but formatting can be lost and depending on the types of pictures, imagaes may be changed or lost. Excel Spreadsheets can be of more concern, since pivot tables and many formulas don't function in Google Docs. If you wish to ensure that formatting and functionality works as intended, please ask the recipient to click Download instead and then open the file using the proper program.
Using the Google Chrome web browser, Google has a new beta tool that provides
offline access to your most recent email messages. To enable the feature in
Google Chrome, click the Gear menu in the upper-right corner of your Mail
window and choose Mail settings . Then, under Offline, click
Install Gmail Offline and follow the prompts.
Note that if you don't have Internet access from your computer, you can still access email from a mobile device with Internet access.
No, Gmail doesn't include automatic spell-check. However, you can check your spelling at any time by clicking Check Spelling at the top of the message you're composing. Misspelled words are highlighted in yellow. Click a misspelled word to see suggestions for similar words.
Gmail automatically checks spelling in the default language selected in your Settings. To check spelling in another language, click the down arrow next to Check Spelling, and then select the language.
Yes. Open the conversation, and then click the down arrow next to Reply at the upper-right corner of the message window, then choose Forward.
Yes. To reply to or forward a single message in a conversation, open the conversation and select the message to forward. At the bottom of the message card, click Reply or Forward.
Yes, you can add a new message to the conversation, and even edit the text in the previous messages in the conversation.
Yes, you can delete one or more messages in a conversation as follows:
No, Gmail doesn't support sending flags in messages at this time.
In the past, I could add voting/radio buttons to a message and track the replies from recipients. Can I do the same thing in Gmail?
Yes, the combination of Gmail and Google Docs provides a similar feature, but with even more options. At the top of your Mail window, click Documents. Then click Create > Form. Use the options on the form to create voting options (or many other types of questions and fields), and then email the form. To track results, simply return to the form and click See responses. For details about using forms, see the Google Help Center.
Yes, Gmail adds your signature to the end of every message you reply to or forward. Note that if the message or conversation is long, you may not see your signature initially, because it's added to the very bottom of the original message or conversation.
Please use the Google Email Signature Generator, provided by District Marketing and Communications, or click a link below to create your personalized signature at the specified college. If you have questions about accessing your college's link, please contact your college's helpdesk
Can I send file attachments in Gmail using the "Send To > Mail Recipient" feature in the Windows "right-click" menu?
No, this feature works only with a client email program installed on your computer.
Yes, you can attach one or more files to an email message.
Yes, to help prevent viruses, Gmail won't accept file attachments that are executable files. There's also a 25 MB size limitation on the size of messages (including attachments). For details, see the Google Help Center.
No, to attach a file to a message, you must browse to it.
Is there a way to copy a file attachment from one message to another, without first downloading it to my computer?
No. Because Gmail is a web-based system, you can't drag a file attachment from one message to another. As a workaround, you can do the following:
Alternatively, you can download the attachment and then upload it to another message.
No, you can't embed one message into another directly. As a workaround, you can do the following:
Alternatively, you can copy the text from the earlier message and paste it into a new message.
Instead of folders, Gmail has a "labels" feature. Labels are similar to folders, but are more powerful and flexible, because you can add multiple labels to a message to categorize it in several ways. For details, see the Google Help Center .
The message remains in your All Mail archive, but without the label. You can easily find it again later using Google search.
Yes, you can apply any number of labels to a message: Select the message in your Inbox, or open it, and select one or more labels in the Labels drop-down list at the top of your Mail window.
You can create up to about 200 labels.
If you've already created the label, select the message in your Inbox or open it, and then select a label in the Move to drop-down list at the top of your Mail window. If you haven't yet created the label you want, select Create new instead.
If you want to move a message to multiple labels at once, select the message in your Inbox or open it, and then select the labels in the Labels drop-down list at the top of your Mail window. Then click Archive.
After you create a label, find it in your Labels list at the left of your Mail window. Put your mouse pointer over it, and then click the down arrow that appears. Choose a color from the list.
Yes. To change a label on a single message, select the message, and then, in Labels drop-down list at the top your Mail window, uncheck the label currently applied to it. Then, in Labels drop-down list, select another label.
To change a label on all messages that have that label, you can simply change the name of the label. Click the drop-down menu for the label in your Labels list at the left of the Mail window. Near the bottom of the list that appears, click Edit. Then, in Edit label dialog, change the label name to what you desire, and click Save
Yes. Nested Labels lets you build a label hierarchy, just like you can with folders. To create a new label as a sub-label of another:
You can apply only one label per email filter. However, if you want to add multiple labels to a filtered message, you can do the following: Create multiple filters with the same criteria, except specify a different label for each filter. If you receive a message that meets the criteria for the filters, Gmail will apply the multiple labels to that message.
Yes. To delete a label from a single message, select the message, and then, in the Labels drop-down list at the top your Mail window, uncheck the label. To delete a label from all messages that have that label, in the Labels drop-down list, select Manage labels. (You can also click Manage labels at the bottom of your Labels list at the left of the Mail window.) In the list that appears, find the label, and then click Remove.
If I set up a filter to add a label to specific incoming messages, but then later delete the label, is the filter also deleted?
No, even if applying the label was the only action for the filter, your filter is not deleted. You can edit the filter to specify a different label or another action.
With Gmail, you can create any number of unique email addresses for your account, using "plus addresses." Simply add a plus sign and text after your user name but before the @ sign in your email address. You'll then receive any messages sent to that address. For example, messages sent to firstname.lastname@example.org are delivered to email@example.com.
If you use a plus address, such as firstname.lastname@example.org, you can then set up a filter to perform an action on any messages sent to that address. For example, if you want to save daily notes in Gmail, create a filter for a "+notes" address to automatically label and archive messages you send to that address. Or, if you're working with a client, tell the client to send all email to your "+client.name" address. Set up a filter for that address to automatically apply a label to messages the client sends to you.
Stars are a way to highlight messages. Assign stars to special conversations or messages in your Inbox, or use them as a visual reminder that you need to follow up on a message or conversation later. To quickly see all messages with a star, click Starred at the left of your Mail window.Yes, you can control whether messages are grouped into conversations: Click the Gear menu > Mail Settings in the upper-right corner of your Gmail window and, on the General tab, scroll down to Conversation View.
Yes, you can use labels and stars to highlight messages in your Inbox. For example, you might create a label named "Action" and apply the color red to it, so you can easily see it in your Inbox.
Yes, in your Inbox, select the message. Then, in the More drop-down list, select Mark as unread.
No, you can't sort messages in your Inbox.
If you're subscribed to a mailing list, you might receive messages in a very long, ongoing conversation. If you'd rather not receive anymore messages in that conversation, you can "mute" the conversation to keep all future additions out of your Inbox. To mute a conversation, select it in your Inbox or open it, and then click More at the top of your Mail window and choose Mute. Note: The mute feature works only for messages you received as part of a mailing list. If the message was sent directly to your email address (your address appears in the To or CC field), you can't use the mute feature.
Yes. First, find the conversation. An quick way to find it is to type is:muted in the Search field. Then, select the conversation and select Inbox in the Move to drop-down list at the top of your Mail window.
No, quoted text is always hidden by default.
What is the difference between deleting and archiving email messages? When should I delete and when should I archive?
If you either delete or archive a message, it's removed from your inbox. If you delete a message, it is placed in the Trash and then permanently removed from your Google Apps account after 2 weeks. On the other hand, if you archive a message, it is moved to All Mail (your archive), where you can easily find it in the future, using Google's powerful search feature.
Messages remain in your archive forever, unless you choose to delete them or your account is de-provisioned (e.g. when you are no longer an employee of Maricopa.
Messages remain in the Trash for 2 weeks. After that, Gmail permanently deletes them.
Yes. Find the message in the Trash and select it. Then, in the Move to drop-down list at the top of the Mail window, select Inbox.
No. Deleting or archiving a meeting invitation does not affect the invitation on your calendar.
Yes, if someone replies to a message you archived or trashed, that message appears in your Inbox as a conversation, with all previous content. If you applied a label to the archived message, the label will appear in your Inbox. If the message was permanently deleted from the Trash, you'll see an option at the bottom of the message to view the deleted messages in the conversation. However, the message won't have the original label you applied to it.
There's no need to delete or archive messages in the Sent folder. Messages remain in this folder forever, unless you delete them. But, because you have 25 GB of storage space, you can keep messages in this folder to refer to them later, if needed. Also, note that messages in the Sent folder are actually archived in All Mail, so even if you archive these messages, they stay in the Sent folder.
To search for messages, type a word that the messages contain. Note, however, that Search matches "whole words" only—that is, it doesn't recognize partial or similar matches. For example, if you search for benefits, Search won't find benefit or benef. Also, Search doesn't recognize special search characters, such as square brackets, parentheses, currency symbols, the ampersand, the pound sign, and asterisks.
By default, Search doesn't look in your Trash or Spam folders. To search those folders also, click Show search options next to the Search field, and then, in the Search drop-down list, select Mail & Spam & Trash. You can find more information about using Search in the Google Apps Help Center.
No, you can't search specifically for all messages that don't have a label.
A list of the advanced search operators is available in the Google Apps Help Center.
You can also print out this reference sheet.
How long do messages remain in my Spam folder?
Messages remain in the Spam folder for 30 days. After that, Gmail permanently deletes them.
To make sure that any messages you receive from a specific person outside your domain pass through the spam filter, create an email filter using the Never send it to Spam option:
Yes, you can choose from a number of different color schemes, or even create your own! To change the colors, click Gear menu > Mail settings in the upper-right corner of your Mail window. Then select Themes.
Your signature can contain up to 2000 characters.
Yes. To set up your signature, go to Gear menu > Mail settings > General tab. You can format your signature with different colors and styles, and even add links and images, such as your company logo.
Can I change the way Gmail displays the names of message recipients, so their last names appear instead of their first names?
The way names display in Gmail is an option that your administrator sets for your entire organization. If the "first name, last name" option is set, Gmail displays only the first names of message recipients in your Inbox and at the top of the message body. However, when viewing a message, you can click Show Details to see the full names of all recipients.
Yes, you can create a personal mailing list (called a contact group in Gmail) using the contacts picker, which includes the email addresses of all Maricopa employees in Google Apps. Access the contacts picker when composing an email message: Click the To: link.
The following websites have information about innovative ways to control the flow of your email and manage your Inbox:
All of your server e-mail will be migrated for you. For IMAP clients, (Outlook, Mac Mail, Thunderbird, etc.) you can configure your Google Apps account in your mail client and move or copy your local messages into your Gmail account. Just drag-and-drop! Here are IMAP client setup instructions for the clients supported by Google. Also, be sure to check Google's recommended client settings and adjust your client's settings as needed.
Note that copying more than 500 messages at a time will greatly increase the time it takes to import. Be sure to only import your local e-mail. If you import any server e-mail, you may create duplicate entries in your Google Apps account. If you need assistance, please contact your college help desk.
No, you'll need to recreate your rules using the Filters feature in Gmail. Filters let you to manage the flow of incoming messages using keywords, sender, recipients, and more. Using filters, you can automatically label, archive, delete, star, or forward your mail, and even keep it out of your Spam folder. For details, refer to the Google Help Center.
Yes, in Gmail, you can set up your "vacation responder," which is similar to the Out of Office feature. For details, refer to the Google Help Center.
In Gmail, you can share your e-mail with another employee using the following two methods:
Yes, Gmail includes a full set of keyboard shortcuts. First, you must enable keyboard shortcuts:
Then, to see the shortcuts, press SHIFT+? while viewing your list of messages in the main Mail window.
Yes, the Google Tasks gadget is available in Gmail and Calendar. Just click the Tasks link in the pane on the left to open the Tasks gadget. Use the gadget to create one or more task lists. To add an email message to a tasks list, open the message and then click More > Add to Tasks. The subject of the message appears at the top of your tasks list, with a link to the message content.
If your Google Apps administrator has enabled Google Talk, yes, you can specify Gmail as your default email program in Google Talk:
Note, however, that this setting does not work for all email links.
If your Google Apps administrator has NOT enabled Google Talk, you'll not be able to set up Gmail as your default email program for e-mail links.
Yes, if your browser is set to display pop-ups in a new window, you can click do the following: