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FAQ_Bookkeepers

FAQ

Q:    Parents ask me what the fee would be if the laptop is lost or stolen.  Some ask about accessories, too.  What can I                 tell them about replacement costs?  Who determines the fines?
A:    Check with your assistant principal or campus tech to inquire about who assesses the fines for devices.  For more information regarding fines             see the  mLISD Fine Schedule

Q:      What budget codes should bookkeepers use for devices?  Are there special procedures to follow?
A:       Lenovo:  196-00-5737-00-XXX-700-000    Fine:  196-00-5749-00-000-700-000  
           Send back-up and copy of deposit slip to Financial Services.  

Q:      Who should I contact if I can't see what I need to see in Destiny (fines, laptops checked out)?  
A:       Contact Colleen Byrne, x10563.  She can check the status of your Destiny account.

Q:      How long does it take to see the student has paid?
A:                          Paid/UnPaid Reports: Reports on LNet are updated once every hour 
                              Destiny:  It takes 24 hours for paid student to appear in Destiny

Q:      I have a new student and they are not showing up in EdPay so parents can't pay or I can't submit a cash transaction.           How long does it take for the students to show up in EdPay?
A:       Generally, once the student is registered it takes about 24-48 hours to appear in EdPay.

Q:      We collected a fine for a lost device.  Now the student found the device, what do I do?  For Cash Transactions:
A:      Make sure that the campus tech has seen and inventoried the device (if at the end of the year).  Then, request a refund as you normally would.
          Dana Paulson would like the following information included in the refund:  
                         Student Name, Student ID#, Amount of Fine, Parent Email, Parent Name, Address
            
Q:      (Pilot /Testing Phase)  Parent went online and paid fine with credit card.  Now, they have found device, power cord, etc.  What do we do?
A:      Make sure the campus tech has seen and inventoried device (if at the end of the year).  Ask Colleen Byrne or Campus Tech to mark the fine             Inactive in EdPay