Frequently Asked Questions

I lost my password.  Help!
2. Click on Login at the top right corner
3. Click on "I forgot my password" link in the pop-up
4. Enter your email address associated with your account.
5. Receive an email from EnergyIQ within a minute
6. Copy the temporary password given in the email
7. Use the username and temporary password provided in the email to login to EnergyIQ.
8. Once logged in, go to My Info from the top right corner navigation
9. Reset your password to something you can remember. 

What is the difference between EnergyIQ and Energy Star's Portfolio Manager?
Both tools support the broad activity of benchmarking a building's energy use to help understand whether or not energy savings goals have been met or opportunities for improvement exist.  We view EnergyIQ as a way to deepen the benchmarking experience offered by Portfolio Manager.  This is possible, for example by extending the analysis from whole-building to end-use level, analyzing specific fuels, having a finer set of options for filtering the peer-group against which one's building is compared, and a broader set of benchmarking metrics (one size doesn't fit all).  Moreover, EnergyIQ offers specific energy efficiency recommendations. A more specific comparison is here.

If I copy the tabular data column (e.g. the list of EUIs from a Ranked Bar Chart) into a spreadsheet, why can’t I reproduce the summary statistics shown on the screen?
The ranked bar chart is the only chart that shows unweighted data. The percentile data reported in the summary (and all other charts) is weighted data. There is a wide range of sample weights in the sample - as low as 1-10 and as high as 1000. As a result, there can be significant differences between the weighted and unweighted statistics.

When I use default end use values, why do the end uses not add up to my total annual consumption, even though EIQ claims 0 unassigned value?
The end use values are calculated using the peer group you selected for your building. The average percentage allocations in your peergroup determine what percentage of your total consumption is allocated to each end use. Because of rounding calculations, the total has a small discrepancy. The default end use values are only rough estimates of how your building may use energy at the end use level, and are not meant to be a detailed analysis of your building, therefore small discrepancies are still acceptable.

When I add new buildings in Portfolio Manager, why don't they show up in EIQ when I try to import them in addition to the Portfolio Manager buildings I already had?
Make sure you have authorized all new buildings, meters, and monthly readings in Portfolio Manager to be read by EnergyIQ. You may have to also remove the entry for your "Portfolio Manager User ID" from the My Info page on EIQ and then reconnect and re-import all buildings.

Why are estimates of building energy use intensity (EUI) from the 2003 CBECS different than the estimates I found using EnergyIQ? 
The differences between CBECS values and EnergyIQ values are due to EnergyIQ excluding CBECS buildings that:
  1. Are greater than 1,000,000 sf (because these are not real buildings in CBECS)
  2. Use district chilled water (because CBECS does not have the energy quantity and therefore cannot include for total energy use)
  3. Use propane and the amount of propane is large relative to total source energy of major fuels (CBECS reports propane quantity only as a range.)
      The population-weighted median EUI for the EnergyIQ facilities may be very different even if there was just one or two facilities dropped from the population. 

Are parking area and associated lighting included in EUI calculations?
For CBECS, parking area is included only if it is enclosed, and parking lighting is included only if it is metered with the facility. For CEUS, on the other hand, parking area is not included, even if it is enclosed and metered to the facility, but it does count the parking lighting towards total energy consumption.
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