Can't log in:Q: My password isn't working. Help!
A: Did you try using both upper- and lower-case letters in your password? It's case sensitive!
Q: Yes, I did, you smarmy computer geek. Just tell me my password!
A: Geez, just trying to help! Unfortunately, we cannot retrieve your password. It's all super-secret-encrypted n'stuff. We can, however, reset it for you. We will then give the new password to Kevin Stockdale. You will have to give him a phone call to retrieve the password. He won't give it to you over email.