The Lean Banking Institute is a retail banking think tank that provides innovative, fresh approaches to retail banking. 

The principle of lean banking is all about identifying areas of waste and inefficiency within a retail bank, and applying proven methodologies to generate high quality solutions. The aim of this is to help retail banks improve their customer experiences, get the most out of their staff and reduce monetary and other forms of waste wherever possible.

For example, if customer and employee waiting times are identified as a problem in a bank, lean banking solutions might be expected to involve aspects such as better customer volume forecasting processes, better floor management and visual controls to assist staff.

The Lean Banking Institute specializes in providing tailored, specialized solutions such as this and regularly produces new work that contributes to the development of the lean banking discipline.