ITS Maintenance Announcements

Standard Maintenance Tuesday 04/25/2017 11:00 PM to Wednesday 04/26/2017 6:00 AM

posted by Cindy S

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

Bomgar Remote Assistance (ra.its.isu.edu)

Impact:

Bomgar will be unavailable for up to 1 hour.

Maintenance Planned:

Update Bomgar to version 16.2.5

Standard Maintenance Wednesday, 04/19/2017 11:00 PM through Thursday, 04/20/2017 6:00 AM

posted Apr 19, 2017, 6:46 AM by Cindy S

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

 Maintenance Planned:

1) ISE Security Hotfix
2) ESXi server updates including Meridian and Idaho Falls
3) Windows server patches and Linux server patches

Impact:

1) Rolling wireless network outages
2) Rolling outages for telephone services for Meridian and Idaho Falls ONLY (Inbound, outbound and inter- and intra-campus)
3) No impact is expected, servers are either redundant or internal use only

 

Non-Standard Maintenance Tuesday 04/18/2017 2:00 PM

posted Apr 17, 2017, 10:29 AM by Cindy S

IT Services:

The following servers/services are scheduled for Non-Standard maintenance for Information Technology Services (ITS):

 Windows updates on test servers.

Impact:

Downtime is expected to be about an hour.

Maintenance Planned:

Windows updates on test servers for BDMS, General, fsaAtlas, and EMS.

 

lab configuration changes for Summer 2017 and Fall 2017

posted Apr 13, 2017, 12:06 PM by Cindy S

Dear Faculty:

Information Technology Services (ITS) is preparing computer lab configuration changes for Summer 2017 and Fall 2017

Starting in Fall 2017, we will deploy a version of the ISU Lab image utilizing Windows 10 in the Rendezvous Drop-in lab.  This will serve as a pilot to ensure that all software used for academic courses runs correctly in the Windows 10 lab environment.  If the pilot goes well, future lab configurations will be deployed using Windows 10.

If you wish to have any software installed that is not currently available in the ITS labs, or if you know of required updates to software already installed, please notify me by the following date:

Summer 

Friday, May 05

Any software received after Friday, May 06th may not be available for the start of classes (Note: departments are responsible for purchasing software licenses appropriate for use in a general use computer lab).

Planned software changes:  

 

The standard vendor provided updates and security patches will be applied.  


 

Fall

Friday, July 07

Any software received after Friday, July 08th may not be available for the start of classes (Note: departments are responsible for purchasing software licenses appropriate for use in a general use computer lab).

Planned software changes:  

At this time, there are no planned changes other than the standard vendor provided updates and security patches. 

Starting in Fall 2017, we will utilize a version of the ISU Lab image utilizing Windows 10 in the Rendezvous Drop-in lab.  This will serve as a pilot to ensure that all software used for academic courses runs correctly in the Windows 10 lab environment.

If the pilot goes well, future lab configurations will be deployed using Windows 10.

 

 

If any of these changes conflict with your needs or goals please let me know as soon as possible so we can consider other solutions.

Please feel free to contact me, anytime, to discuss what we’re doing right (so we make sure we keep doing it) and what we can do better.

Sincerely,
 
Frank Goldberg
IT Service Desk Manager and ITS Computer Lab Supervisor

Information Technology Services
Idaho State University
(208) 282-3679 
goldfran@isu.edu



Standard Maintenance Tuesday, 04/04/2017 11:00 PM through Wednesday, 04/05 /2017 6:00 AM

posted Apr 6, 2017, 6:11 AM by Cindy S

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

Moodle security update.

 

Impact:

Tuesday night during the normal IT maintenance window, Moodle will be unavailable for approximately two hours while we apply an important security update.  Unfortunately, this is an update that can't wait until the summer.  There will be no access to Moodle during this time.  Please plan accordingly.

 

Standard Maintenance Thursday, 03/30/2017 11:00 PM through Friday, 03/31/2017 6:00 AM

posted Mar 30, 2017, 8:46 AM by Cindy S

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

Production Systems

All ERP systems including Banner INB and SSB, BengalWeb, Workflow, Degreeworks, and Travel and Expense

 

Impact:

Databases and Weblogic instances will be brought down (including BengalWeb) as well as related production ERP systems. Expected outage is 2-3 hours but could take the whole maintenance window.

Maintenance Planned:

Install Position Budget Tracking Modifications (RFC 1277)

Increase RAM on oreo – production ODS (SR 179079)


Standard Maintenance Wednesday, 03/29/2017 11:00 PM through Thursday, 03/30/2017 6:00 AM

posted Mar 28, 2017, 11:20 AM by Cindy S

 

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

NetCom Maintenance – Entire maintenance window from 11pm 3/29/17 to 6am 3/30/17.

Impact:

Intermittent network connectivity to ALL services throughout the window.

Maintenance Planned:

Configure core network routing to support new firewalls.


Standard Maintenance Tuesday, 03/28/2017 11:00 PM through Wednesday, 03/29/2017 6:00 AM

posted Mar 28, 2017, 11:18 AM by Cindy S

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

Upgrades to MoodleISU, BengalWeb, lab computers, etc.

 

Impact:

Related services will be unavailable during this maintenance window.  

Maintenance Planned:

ITS is upgrading the software that manages the authentication (username and password) for various IT services.

IT Services Maintenance 11:00 pm Tuesday, March 28 to 6:00 am Wednesday, March 29

posted Mar 21, 2017, 12:43 PM by Cindy S

 IT Services Maintenance

11:00 pm Tuesday, March 28 to

6:00 am Wednesday, March 29

While this maintenance is occurring during a regularly scheduled maintenance window, Information Technology Services (ITS) is formally announcing the maintenance to the ISU community at large due to the impact. 

Moodle will be unavailable for login during this maintenance window, even though Moodle will remain available.  Access to Moodle can be maintained through the maintenance window if logged in before 11:00 p.m. that night.  Please be aware that if there are any technical issues (ISP or computer) during the maintenance window, it will not be possible to re-establish a connection until after the maintenance window.   Please consider this limitation when setting deadlines or study plans for your Moodle courses.

Standard Maintenance Wednesday 03/15/2017 11:00 PM to Thursday 03/16/2017 6:00 AM

posted Mar 14, 2017, 1:00 PM by Cindy S

IT Services:

The following servers/services are scheduled for Standard maintenance during the Information Technology Services (ITS) maintenance window:

Patches to security issues and bugs related to ISE.

Impact:

Rolling wireless network outages

Maintenance Planned:

Updating ISE to patch 8 for version 1.3

 

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