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Workshop Details
WHEN: Saturday, 16 April 2016 (8:30am - 3:30pm)
WHERE: #21, Jalan 1, Taman TAR, Ampang, Kuala Lumpur
FEES: USD120 / MYR500
FOCUS: AllÂ
Workshop Overview
Workshop Overview
This training will help you to achieve better outcomes in difficult conversations with parents, staff and students.
Learning Outcomes
Learning Outcomes
How to conduct a 'difficult' situation with dignity
How to deal with someone becoming frustrated and how to manage their emotional distress
How to progress a tough conversation towards a planned outcome
Managing difficult parent behaviour. Strategies for managing yourself and them.
How to reduce stress in confronting encounters
Key Understandings
Key Understandings
Why people overreact
Self-control factors in adults and young people
How 'frustration tolerance' develops in people
What to tolerate: sorting-out what to let-go and what needs your attention
What people will do if you challenge them
A step-by-step process to address 'a problem'
How to tame tigers - effectively dealing with difficult or confronting behaviour
Rob Whiting
Rob Whiting
Rob Whiting is the Australian founder of Parenting Matters KL in Malaysia and is Parentshop's regional master trainer in South East Asia. Rob is a dynamic and engaging trainer with 33 years experience as a teacher, school administrator and parent advisor in Australia, Indonesia and Malaysia. For more information, please go to Parenting Matters KL website here.
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