Through our partnership with Apple (called Joint Venture) we are able to schedule phone calls with Apple technicians (called Geniuses) or make priority appointments with them in local Apple Stores worldwide.
You can use these sessions for training, repair, or troubleshooting. Often times these appointments are by request of IT, but can be made freely as often as you'd like.
How to Schedule an Appointment
1. Visit our Joint Venture website located at:
http://jointventure.apple.com/
The website will look like the image below
2. Log in using your Apple ID, try this first before contacting IT.
Once logged in, use the large blue buttons at the top of the website and follow the instructions to make an appointment.
The website will look like the image below