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The intention of this page is to guide those who create support material, how to's and trainings for Insigniam in best practices.
Unifying our approach and have a set process will create continuity and familiarity. We don't want to confuse our people because that will not reach our goals and only make support requests grow!
Start with the end in mind [model design thinking]
Answer the question, what is the purpose of this training before you start creating one?
Provide context
Each steps need to include context. Add a "because" statement so people know what they are risking "you could have breakdowns if you don't do it this way"
Critical take aways
List out critical take aways, lists are known to improve retention
Sample Template
Purpose:
Steps Do XYZ because XYZ
Critical take aways
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