FAQ

These are frequently asked questions about infoScoop for Google Apps. 

Contents

  1. 1 Google Apps Gadgets
    1. 1.1 Q. What's Information Gadget? How can I set up and use it ?
    2. 1.2 Q. What's Links Gadget? How can I set up and use it ?
    3. 1.3 Q. Emails in Gmail gadget are not displayed. 
    4. 1.4 Q. What settings should I do for OAuth2.0?
    5. 1.5 Q. What is "Calendar launcher gadget beta"?
    6. 1.6 Q. What is Contacts Gadget? How can I set up and use it ?
    7. 1.7 Q. How can I get the list of documents in Google Drive ?
    8. 1.8 Q. How can I get specified label mails in Gmail ?
  2. 2 Menu Administration
    1. 2.1 Q. The menu I created does not show up. Why?
    2. 2.2 Q.  Can I publish a menu only to specific users?
  3. 3 Tab Administration
    1. 3.1 Q.  The tab I created does not show up on the portal. Any ideas?
    2. 3.2 Q.  Can I publish a tab only to specific users?
  4. 4 Role Administration
    1. 4.1 Q.  Is it possible to create a group for menu and tab to show them only to specific uses/groups?
    2. 4.2 Q.   The user I want to add does not show up when editing role at Role Administration. Any ideas?
  5. 5 Data Synchronization
    1. 5.1 Q. The number of my domain's member exceeds 50 (limit of Free Edition ). Can I try using infoScoop with small number of people? 
    2. 5.2 Q. Synchronizing data does not finish. 
  6. 6 Other Settings
    1. 6.1 Q.  Login error: "Currently this single sign-in feature is disabled for the domain [your domain name]."
    2. 6.2 Q. Synchronizing data does not finish. 
    3. 6.3 Q. How to stop using infoScoop for Google Apps?
    4. 6.4 Q. What do I need for using infoScoop for Google Apps?
  7. 7 Security
    1. 7.1 Q. Do you have a security policy?
    2. 7.2 Q. What do you do for security? 


Google Apps Gadgets

Q. What's Information Gadget? How can I set up and use it ?

A.  Information gadget makes it possible to easily share information with all users within your domain. It shows the list of documents created in a specific folder. Using Google Documents on the background, it offers a function just like a notice board.

How to set up ?
To start using Information gadget, only the following step is needed.
  • Setting up infoScoop for Google Apps
That is, just finish "15. Initial settings for infoScoop for Google Apps" on the set up document and done.
*FYI: When setting up like above, the following processes actually run for Information gadget;
  1. Create a new folder named "infoscoop_information" at Google Documents for information gadget.
  2. Change the folder's sharing settings so that all of synchronized users can access the folder (read only).
How to use it ?
Let's think of a simple case that "user1" wants to show a document named "sample" in Information gadget.
Just go for the following steps;
Steps with administrator account
    1. Login to Google Documents with an administrator account of your Google Apps.
    2. Open sharing settings of "infoscoop_information" and change the status of "user1" from "can view" to "can edit".
Steps with "user1"
    1. Login to Google Documents with "user1".
    2. Create a new document named "sample".
    3. Set "infoscoop_information" as the folder of "sample".
Caution
Uploaded documents other than PDF file is not displayed on information gadget. Moreover, the content of PDF file is not displayed at maximized.

    Q. What's Links Gadget? How can I set up and use it ?

    A.  Links gadget shows site collections with their links, which are frequently used by the users within your domain. The links can be set by Google Apps administrators.
    How to set up ?
    To start using Links gadget, only the following step is needed.
    • Setting up infoScoop for Google Apps

    That is, just finish "15. Initial settings for infoScoop for Google Apps" on the set up document and done. 
    *FYI: When setting up like above, the following processes actually run for Links gadget;
    1. Create a new folder named "infoscoop4g" at Google Documents for Links gadget.
    2. Create a new spreadsheet named "links"
    3. Change the folder and the file's sharing settings so that all of synchronized users can access the them.

    How to use it ?
    The created file, "links", has the contents below by default;
      Like the initial data above, put a web site name and its link as you like.
      1. The column "content" needs the webpage's name
      2. The column "link" needs the webpage's URL

      Q. Emails in Gmail gadget are not displayed. 

      A.  You need to allow access with POP and IMAP because the gadget fetches the messages using them. Please configure the following settings. Administrator setting   Make IMAP access enable according to the following link. User setting   Each user need to change the settings for Gmail. Go to "Forwarding and POP/IMAP" tab and select "Enable IMAP".


      Q. What settings should I do for OAuth2.0?

      A. Follow the instructions below:

      * Settings of shared collection
      1. Log in to infoScoop for Google Apps as an administrator, and open the manager screen.
      2. Open [Domain Settings] -> [Shared collections].
      3. Click the "Find" button. This operation must be executed by an administrator who is owner or editor of the folder [infoscoop4G].
      4. You can see the document IDs of the folder [infoscoop4G], the folder [infoscoop4G/infoscoop_information] and the spreadsheet [infoscoop4G/links].
      5. Copy the document ID of the folder [infoscoop4G/infoscoop_information] due to following the menu and the gadget settings.


      * Setting of menu
      1. Open [Menu] in the manager screen, and click [Google Apps Gadgets].
      2. Click [Edit] of the [Information] gadget. The edit screen of the [Information] gadget will be opened.
      3. Input following the URL to [RSS URL] in [Gadget settings].
        http://localhost:8080/4gserver/v1/drive/files?q=%27<DocumentID of [infoscoop4G/infoscoop_information]>%27%20in%20parents%20and%20trashed%3Dfalse&alt=atom&maxRows=30
        Please replace <DocumentID of [infoscoop4G/infoscoop_information]> to the document ID copied at step 5 of the Setting of shared folder.
      4. Click the [Save] button.
      5. Click [Edit] of the [Recent Documents] gadget. The edit screen of the [Recent Documents] gadget will be opened.
      6. Input following the URL to [RSS URL] in [Gadget settings].
        http://localhost:8080/4gserver/v1/drive/files?q=trashed%3Dfalse&alt=atom&maxRows=30
      7. Click the [Save] button.
      8. Click [Edit] of the [Mail] gadget. The edit screen of the [Mail] gadget will be opened.
      9. Input following the URL to [RSS URL] in [Gadget settings].
        http://localhost:8080/4gserver/v1/gmail/list?folder=INBOX&alt=atom

      10. Click the [Save] button.
      * Setting of the [Information] gadget in [Home] tab
      1. Open [Menu] in the manager screen, and click [Edit] icon of the [Home] tab.
      2. Click the [Information] gadget in the [Static area]. The edit screen of the [Information] gadget will be opened.
      3. Input following the URL to [RSS URL] in [Gadget settings].
        http://localhost:8080/4gserver/v1/drive/files?q=%27<DocumentID of [infoscoop4G/infoscoop_information]>%27%20in%20parents%20and%20trashed%3Dfalse&alt=atom&maxRows=30
        Please replace <DocumentID of [infoscoop4G/infoscoop_information]> to the document ID copied at step 5 of the Setting of shared folder.
      4. Click the [Save] button in the [Editing gadgets] dialog.
      5. Click the [Mail] gadget in the [Static area]. The edit screen of the [Mail] gadget will be opened.
      6. Input following the URL to [RSS URL] in [Gadget settings].
        http://localhost:8080/4gserver/v1/gmail/list?folder=INBOX&alt=atom
      7. Click the [Save] button in the [Editing gadgets] dialog.
      8. Click the [Save] button in the edit screen of the [Home] tab.


      Q. Can I hide a specified group in the group tree of the Group Calendar?

      A.
      Yes, you can. To hide some groups, follow the steps below;
      1. Open the [Group] tab of Google Apps dashboard of your domain.
      2. Click the name of the group you hide.
      3. Click the [Change group info] button.
      4. Input "[hidden_group]" into the textarea of the [Group description].
      5. Click the [Save group info] button.
      6. Open the [Sync Data] tab in management screen of infoScoop for Google Apps.
      7. Execute the synchronization of groups.

      Q. What is "Calendar launcher gadget beta"?

      A. Calendar launcher gadget offers a function to drop gadgets of Google's monthly embed type calendar. Just choose an account you want to see and the calendar is dropped as a gadget. [restriction] Internet explorer is not supported.

      Q. What is Contacts Gadget? How can I set up and use it ?

      A. Contacts Gadget is a gadget that make it easy to search and display information of existing shared contacts. Contacts Gadget contains the following functions and features:
          1. It can search shared contacts by group tree.
          2. It can search shared contacts using first name, family name or email address as key word.
          3. The items displayed in the contact detail view can be customize freely.
          4. It also provides an entry to Google Contacts.
      Here is about how to use this gadget.

      Q. How can I get the list of documents in Google Drive ?

      A. The list of documents in Google Drive, you can get from have been initial placement "Docs Launcher" in the document tab.
      Also, using "RSS reader" gadget from administrator page, you can get the document list. If you set up gadget from administrator page, please set the feed URL into [RSS URL] item.

      The following are the feed URL example:
       
      • Recent documents (max 30 items)
        http://localhost:8080/4gserver/v1/drive/files?q=trashed%3Dfalse&maxRows=30&alt=atom

      • Contents list of a collection
        http://localhost:8080/4gserver/v1/drive/files?maxRows=30&q='folder_id'%20in%20parents%20and%20trashed%3Dfalse&alt=atom
        Replace folder_id with a actual value.


      For more information about the URL of RSS feeds, please refer Getting a Google Drive data (for Information gadget, Recent Documents gadget).

      By default settings, Information gadget and Recent Documents gadget use RSS Reader. It is under examination.


      Q. How can I get specified label mails in Gmail ?

      A. You can set the label in gadget settings tab in administrator page.
      Please set the feed URL into [RSS URL] item.

      The following are the feed URL:

      http://localhost:8080/4gserver/v1/gmail/list?folder=label_name&alt=atom
      Replace label_name with a actual value.

      Also, using "RSS reader" gadget from administrator page, you can get the document list. If you set up gadget from administrater page, please set the feed URL into [RSS URL] item.

      For more information about the URL of RSS feeds, please refer Getting a Gmail data (for Mail gadget).




      Menu Administration

      Q. The menu I created does not show up. Why?

      A.  The menu may be unpublished. 
      When a new menu is added, it is unpublished by default. Please switch it to "publish" status to show it on the portal. To publish a menu, follow to the steps below;
      1. Go to Menu Administration page.
      2. Click [Edit] icon on the left of the menu you want to publish.
      3. See [Common settings]>[Publish settings] and select [Publish].
      4. Click [Save] Button.

      Q.  Can I publish a menu only to specific users?

      A.  Yes, you can.
      It is possible to show a menu only to specific Google Apps users/groups. However, you need to pre-set a role group for it. For the way to create role groups, check here. To publish a menu only to specific Google Apps users/groups, follow to the steps below;
      1. Go to Menu Administration page.
      2. Click [Add] button and will see a page to edit menu.
      3. See [Common settings]>[Publishing range] and select [Special].
      4. Click [Edit] button and will see a dialog to select role.
      5. From the listed roles, click [add] button on the left at the one you want to add.
      6. Click [Save] button and the dialog is closed.
      7. Click [Save] button and finish editing the menu.



      Tab Administration

      Q.  The tab I created does not show up on the portal. Any ideas?

      A.  The tab may be unpublished. When a new tab is added, it is unpublished by default. Please switch it to "publish" status to show it on the portal. To publish a tab, follow to the steps below;
      1. Go to Tab Administration page.
      2. Click [Edit] icon on the left of the tab you want to publish.
      3. See [Tab settings]>[Publish settings] and select [Publish]
      4. Click [Save] button to save the tab settings.

      Q.  Can I publish a tab only to specific users?

      A.  Yes, you can. It is possible to show a tab only to specific Google Apps users/groups. However, you need to pre-set a role group for it. For the way to create role groups, check here.

      To publish a tab only to specific Google Apps users/groups, follow to the steps below;
      1. Go to Tab Administration page.
      2. Click [Add] button and open a page to edit.
      3. See [Tab settings]>[Publishing range] and select [Special].
      4. Click [Edit] button and will see a dialog to select role.
      5. From the listed roles, click [add] button on the left at the one you want to add.
      6. Click [Save] button and the dialog is closed.
      7. Click [Save] button and finish editing the tab.



      Role Administration

      Q.  Is it possible to create a group for menu and tab to show them only to specific uses/groups?

      A.  Yes, it can be created at Role Administration page. If you create a role group named "Sales division", for example, the group can be set at a tab and menu so that only the group members of "Sales division" can see them. To create a role group, follow to the steps below;

      1. Go to Role Administration page.
      2. Click [Add] button and will see [Role Group Setting Console].
      3. Click [Add User/Group] button and will see a form.
      4. Choose a type; Group means Google Apps group.
      5. Type first letters of the user you want to add.

      Using the created role group, the way to publish menu only to the group is explained here, and the way for tab is explained here.

      Q.   The user I want to add does not show up when editing role at Role Administration. Any ideas?

      A.  The possible cause is that the user master of infoScoop for Google Apps is not synchronized with the one of Google Apps. At the first setting up of infoScoop for Google Apps, it synchronizes with the user master of Google Apps. However, when new users are added afterwards, the data synchronizing operation is needed again. For the case, please perform the following steps below;
      1. Go to [Synchronize Data] tab.
      2. Click [Synchronize] button.

    Data Synchronization

    Q. The number of my domain's member exceeds 50 (limit of Free Edition ). Can I try using infoScoop with small number of people? 

    A.  
    Yes, you can.
    Try the following steps:
    1. Go to Dashboard of your Google Apps domain> Group
    2. Create a test group.
    3. Add users to the newly created group. The number of users must be under 50.
    4. Go to Google Apps Marketplace>infoScoop for Google Apps.
    5. Install Free Edition of infoScoop for Google Apps.
    6. Go to Administration page of infoScoop for Google Apps> Data Sync
    7. Choose "The members of the specified groups" and specify the group name created above.
    8. Execute data synchronization.

    Q. Synchronizing data does not finish. 

    A.  It takes from a few minutes to an hour for synchronizing data. It depends on the number of the user and group. Please wait for a while. 
            [Execution example] Synchronize: 245 users and 177 groups    Required time: about 100 seconds


      Other Settings

    Q.  Login error: "Currently this single sign-in feature is disabled for the domain [your domain name]."

      A.  You need to allow users to sign in to our service using OpenID. Please check the following process; 

      1. Go to the page to manage the domain.
      2. Access the link, "Federated Login using OpenID" following the steps below; Dashboard > Advanced tools > Authentication > Federated Login using OpenID
      3. Allow users to sign in to our service using OpenID.





      Q. Synchronizing data does not finish. 

      A.  It takes from a few minutes to an hour for synchronizing data. It depends on the number of the user and group. Please wait for a while. 
              [Execution example] Synchronize: 245 users and 177 groups    Required time: about 100 seconds


      Q. How to stop using infoScoop for Google Apps?

      A.  Please follow to the steps below when you stop using our service:

      1. Go to Dashboard of your Google Apps domain.
      2. Click the link of “infoScoop for Google Apps” on the lower side of the page.
      3. The setting page of infoScoop for Google Apps appears.
      4. Click “Delete infoScoop for Google Apps” at “Delete application”.
      5. You will see the message like “Are you sure you want to delete the infoScoop for Google Apps service?”
      6. Click “Delete this service”.

      By this steps, our service is deleted from your domain and stopped to be used.

      In addition, if you use our Professional Edition, you have to cancel your subscription on PayPal yourself as follows:
      1. Log in to your PayPal account.
      2. Click “Profile” under My Account at the top of the page.
      3. Click “My financial info”.
      4. Click “update” at “My preapproved payments”.
      5. Select the subscription to cancel
      6. Click “Cancel” at “Status”.

    Q. What do I need for using infoScoop for Google Apps?

    A.  To start using, you only need a browser and we reccomend to use the browsers we support.
    The browsers infoScoop for Google Apps supports are compliant with those of Google Apps.
    See here to check the browsers Google Apps supports.


    Security

    Q. Do you have a security policy?

    A.  Yes, you can view our security policy by clicking the following link (currently only in Japanese).

    Q. What do you do for security? 

    A.  infoScoop for Google Apps pay for security in a lot of ways. For example:
    • Encryption of the data transmitted by SSL
      infoScoop for Google Apps protects your data by SSL(Secure Soket Layer), which encrypt the communication between our service and the client.
    • Google OpenID Authentication
      infoScoop for Google Apps supports OpenID Authentication provided by Google, so infoScoop doesn't store any passwords at all. Your data is kept secure with this strong Google technology.
    • Using OAuth
      infoScoop for Google Apps uses OAuth in data connection with the services of Google Apps. OAuth provides a mechanism for users to grant access to private data of a service(Google Apps) without sharing their private credentials (username/password) to service consumer(infoScoop for Google Apps), which means your Google Apps password is never leaked out.
    • Preventing Cross site scripting
      infoScoop implements a feature to avoid cross site scripting. Each of the external gadgets(the gadgets not provided by infoScoop for Google Apps) placed on portal screen works on different domains. This prevents a gadget that includes malicious script from accessing other sites and gadgets or infoScoop for Google Apps itself.