Spiceworks Cloud Help Desk

Get up and running managing IT help tickets and tasks in no time.

The cloud help desk is basically already setup for you. Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go!

Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization.

Help remote employees by starting a secure remote support session directly from your help desk tickets.

Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet.

Managing IT help tickets and tasks

Need assistance?

Make sure to check out our Frequently Asked Questions, the Getting Started guide, learn how to import existing tickets, or chat with other Cloud Help Desk users for best practices and assistance.

Overview

Understanding IT Help Desk

The Spiceworks Cloud Help Desk ticketing system, with a new tech stack, makes IT simple and easy to use.

Spiceworks Help Desk Screenshot

Drive-by IT support requests
driving you nuts?
Take control with Spiceworks!

Keep up with user requests, track ongoing projects
and get ahead of the next fire drill.

End users keeping you on your
toes? Get up and running in
minutes!

Setup is easier than a reboot! After all, no sense
wasting a bunch of time learning how to use your
help desk software. First ticket management
software? No problem — work tickets in minutes and
tackle issues in no time.

Spiceworks Help Desk Ticket Screenshot
Help Desk Knowledgebase

Built for IT. Help desk software
with exactly what you need.

Hey, we get IT and we make it easy for you to manage
IT. We’ll help you track technology issues as they
emerge so your business can keep humming right
along.

No Hassle. No Sweat. No Headaches. Ticket Closed.

Part of the Spiceworks ecosystem

The Spiceworks Cloud Help Desk is integrated with Inventory online, making it easy to track your devices and document your actions and progress on them. Have questions? Reach out to the millions of IT pros in the Spiceworks Community.

Spiceworks Help Desk Ticket Related Devices Screenshot

Spiceworks Cloud Help Desk Ratings and Reviews

     Based on 1000+ ratings and reviews.

    

I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request.

Ben_Rise
Other, 251–500 Employees
    

Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support.

AdamGriggs
Manufacturing, 101–250
Employees
    

My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free!

CBurnett
Healthcare, 101-250
Employees
    

An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support.

dzampino
Government

Cloud Help Desk software features that work for IT.

Manage your IT support tickets.

Tickets & Tasks

Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. Plus, use custom fields to track just what you need to keep things humming.

User Self-Service

Help users help themselves with the customizable user portal: they can submit tickets and track progress, customizable to get the information you need.

Active Directory Integration

Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets.

Work with your team.

Help Desk Team
Management

Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. Plus, with multiple role types, your team sees only what they need.

Ticket Collaboration

Issue outside your wheelhouse? No problem… share it with a trusted peer and work the ticket together.

Multi-site Support

Got clients? Multiple locations? No problem! Set up individual sites and user portals that all roll up to your master help desk.

We encourage you to read our updated PRIVACY POLICY and COOKIE POLICY.

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