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Help is just a click away:

The Staff Intranet is home to many great resources:

Our Team:

Barry Lambson, Director
Jimmy Loffer, Tech
Dustin Gonzales, Tech
Ryan Fraley, Tech
Nichole Gohl, Student Tech
Travis Tsosie, Student Tech
Tyler Christensen, Student Tech

Let's get this party started

posted Jan 11, 2019, 1:43 PM by Barry Lambson   [ updated Jan 11, 2019, 2:03 PM by Robert Koerperich ]

2019 came in like a ton of bricks, and hopefully, we can build a nice house within them instead of a wall. That wall being our sometimes inability to take in and expand on new skills. That being said I would like to know from HUSD what computer skills you think you need more of or do you actually think you are good and don't need to learn anything else. If that's the case, are you willing to mentor others? 

I have created a little survey asking these questions and would ask you to fill it out honestly. It's anonymous, so no need to be shy on skills you feel you lack. This will help us focus on the kinds of help and on the spot training we need to be providing. 

Survey



Speaking of surveys and quiz, Google has updated the Gooogle Forms site, and it has some pretty fantastic features, check it out here. 

Quiz Blog


 

It's beginning to look a lot like Pod-Casts

posted Dec 3, 2018, 6:04 AM by Barry Lambson

As we finish out 2018 I hope you are yours have a great holiday season and get to spend time with those you love the most. 

This has been a year of growth, to say the least. We have made many changes and hopefully for the better. If you are still feeling the growing pains with Infinite Campus you are not alone. We have spent countless hours on tickets and reporting and data clean up. There is still a lot to do and I want to give a shout out to those of you who have helped your fellow employees as you have learned new skills. This kind of knowledge sharing is key to our success as a district. 

One area of growth that I have been working on has been to expand my professional sphere and making connections in our industry. To do this I contacted some educators who teach in rural districts like ours and we decided to do a podcast. I know, kind of cliche but we have just crossed the year mark and are still going strong. 

I have some really great co-hosts who make the show way better than I could ever do alone. Tammy Neil is a computer science teacher in Shawnee Florida She has been teaching for about 25 years and her attitude is one of "get it done!"  She runs a couple of Twitter chats, #ruralredchat and #fledchat. These weekly conversations connect rural educators from all over the nation providing tips and opening up the conversation of rural education to those of us in the corners of the world. Her experience along with her huge heart makes her not only a fun host but also an inspiring mentor. 
https://twitter.com/TG_Neil 

Luke Meinert is an IT Director for the Yukon Koyukuk District operating out of Fairbanks Alaska. Luke actually flies to many of his sites. Hearing how his rural district provides services to his far-flung schools is fascinating and enlightening. His district just instituted an eSports program, and if you are like most that at first sounds so 2018, but we actually did an episode on eSports where we interviewed the head of the Electronic Gaming Federation, the group that helped him set it up. It will blow you away what this industry is actually doing for our kids. 
https://twitter.com/lmeinert
.

You can listen to that and other episodes at https://redbarnpodcast.wordpress.com/ 

We are on iTunes, Google Play and Stitcher, and I'll say it has been one of the best things I've ever done. It's helped me connect with so many people like us; rural educators who want to make a difference in our kids' lives. 

Thanks!


Attitude of Grattitude

posted Oct 31, 2018, 8:55 AM by Barry Lambson   [ updated Oct 31, 2018, 8:59 AM ]

It's hard to believe that we are already in the penultimate month of the year. We have been going along at a quick pace and learning as we go. From Infinite Campus to Cameras to Chromebooks, it's never a dull moment at Computer Services.


Infinite Campus has added a whole new layer of instruction and complexity to our daily lives and I acknowledge that for some it has been mostly a headache. To that end, I want to reiterate the access to Campus University that we all have access to. It is a tutorial based webinar system that allows you to sign up for online classes and will give you more advanced knowledge on using Campus more effectively. 

Access the University by Clicking on the Community link in the Campus Tools window. 


Then Click the ICU icon on the right-hand side. 



Once in there you can pick from several courses:




STEM has become a huge buzzword in education, and at times I worry it's more to sell stuff to schools. Here is a Ted Talk explaining why it's actually so important. 





Geee it's mail!

posted Sep 28, 2018, 12:02 PM by Barry Lambson   [ updated Sep 28, 2018, 12:03 PM ]


We have officially moved to G-Mail, completing our migration as a Google Apps For Education District. Your normal username and password gets you into G-mail. The mail is still migrating from 




HUSD 3 Gmail Account Access



To access your new HUSD Gmail account

Go to www.holbrook.k12.az.us

Hover over the QuickLinks Button       

Select HUSD Gmail



On the login page

Enter your username

Click Next

Enter your password

Click Next

Welcome to Gmail!





The only time it's cool to get snippy.

Do you want to send a screenshot but not of your entire screen? Do you paste pics into word docs then email them?  Did you know there is an easier way that is built into your computer already?!

It's called the Snipping Tool and I use it probably every day. 

Just click Start then start typing Snipping tool then select the tool





When it opens Click on New

The screen will gray out and give you a crosshair. Click and drag over the area you want to share.
Once it's captured you simply copy and paste into email, document or chat.


Speaking of chat..

We now have Hangouts Chat available along with G-Mail. 

In the bottom right of G-Mail is a Hangouts Chat feature. This has been great for us at Computer Services because we can talk to you guys and help you through tech issues. Great for teachers who have an issue that talking through may help. 

All chats are archived and saved, so don't forget you are using a work resource :)



Additionally, you can go to chat.google.com and under your HUSD login, you can create "meetings" or hangouts that act as video conferencing sessions. You can even share your screen or application window.


Hit us up! We can help you better in many instances with this tool.

Last note, don't forget to let us know what password you need reset, which service site or application :)  


So it begins...

posted Aug 27, 2018, 2:27 PM by Barry Lambson   [ updated Aug 27, 2018, 3:22 PM ]

Is it safe to come out? Probably not, but that's what we like right? A challenge. The 2018-19 school year is shaping up to be one of unique and fun challenges. 

Infinite Campus. I have heard "Infinite Carnage, Infinite Chaos, and Infinite.." well, I can't say that here. We have moved to a new SIS and so far the vast majority of you.. well, hate it. Don't get me wrong, but that's OK. Changing platforms is hard, difficult and throws a learning curve you may not have been expecting this year. I say it's OK to hate it because we are here to help. 

Infinite Campus is a very robust and detailed program, I am learning it along with you and I have come to the following current conclusions:


1) There are lots of ways to do the same thing. I feel this was intentional on the companies part, as all users have a different way of interacting with the application. From Federal Projects to Food Services, and from Principals to Teachers, Campus has many ways to access the same data. As a teacher your access should be open to input grades, take attendance and post grades. There are multiple ways to do every task and that can be overwhelming, and a little frustrating. 

2) It's not always obvious how to do what you need to do. Because the program has so many options it's not intuitive as to where those options are. 

3) There are a lot of you and a couple of us, and we aren't keeping up with all your questions.

All that being said we want to be able to provide a high level of service and as such we want to remind you that the district as a whole is subscribed to Infinite Campus University. This online learning tool is really amazing, in that is lets you attend or watch after the fact, courses that are geared to the usage of Campus. These instructor lead classes are done online and you can learn everything from grade book to advance report extracting. 

You can access Campus University by going to the Campus Community, then Clicking ICU in the toolbar. 


If you have forgotten how to get to the Community, it is under the waffle menu or the tool drop down:



Can you hear me now?

Let's talk about headphones. Over the last 4 years, we have spent nearly $8,000.00 dollars on headphones for the district. Every year we need to order more, and we will continue to do also as long as there is a NEED. I think we need to assess those needs better. The first set of headphones that your students use should be their own. A majority of kids have them in their pockets or backpacks, especially at the secondary levels. Besides being WAY more sanitary, this also helps eliminate the need for so many concurrent purchases. When you need headphones we will get them, let's just be sure we NEED them first. 

Tickets

Just a quick reminder to please use the HelpDesk Website when sending us a technology-related ticket in lieu of just sending an email to one of us or the desk email. That does work, but it makes it harder for the guys to find you as the email is missing vital info that help the techs plan their day. 

Thanks! Lets have a great year, we can do hard things!

May we always "be glad"

posted Apr 27, 2018, 11:58 AM by Barry Lambson   [ updated Apr 27, 2018, 1:29 PM ]

This is it, folks, here we go. It's time to come in for a safe landing, bring it home and emerge from the cockpit feeling like we pulled it off by the skin of our teeth. Thanks for everyone's help during testing in April. We had nearly 900 computers all going at once. I'll admit, I lost a lot of sleep those few weeks, wondering if we could pull it off, if we could "fly that close." Well, we did it, and it was because of how we all worked together, so thanks again for pitching in when it came to moving carts and turning on computers. More especially thanks for your cool and collected demeanor when the few issues we had would arise. We were able to keep a tight formation as we worked through each minor adjustment. 

So as we wrap it up and prepare to park it in the hanger, I just wanted to remind everyone of a few steps to take with your computers.

1) Back up your data! Make copies on flash drives, external hard drives, personal Google Drives or other cloud services. This is really important as we will most likely be sweeping all machines and preparing them for next year. Please remove personal files like music or movies off of the computers and shared drives.

2) Do NOT unplug and box stuff up! Please leave all computers and laptops where we can get to them over the summer. If you hoard a machine it will not be updated and will not work on the network next year. 

3) Clean your machines. We have had to replace a lot of keyboards this year due to "particle build up" under the keys. We get that your day is hectic and you are lucky to even get to eat. But if you do, and you do it over your desk, please take a few seconds to turn your keyboard over and knock out some of the build up. Wipe the mouse and keyboard with a wipe or a damp paper towel even. 

4) Mark technology that you need removed or repaired. Let us know if you don't need it or, if it's not working. Remember also to get your inventories to your secretaries. 


These few steps will really help us out over the summer!


SPAM!

Another housecleaning item to consider. Are you still getting lots of SPAM mail? Not the foul or malicious kind, but the annoying sales offers, newsletters, and mail-lists? Then you signed up for something that probably sold your email address to other marketing companies. I have faced this myself recently after attending a conference. I threw my business card in a pot for a drawing.. and the rest is history. 

The thing about these types of email, they are not really considered SPAM in the same way malicious content is. The senders are figuring out ways to work around and make them seem like normal mail. They are getting through due to companies that know how to engineer mass mailings, and by rights, you somehow signed up for them. 

Regardless, the best way to fight this is to UNSUBSCRIBE. At the bottom of every marketing, email is typically a link that will let you "opt-out" of these lists. It's a drag if you get on several lists, but it's worth it.


HELP!

The 17-18 School Year has been a busy one for the help desk. You have put in 2004 ticket since August first, and we have closed 2029 in that same time. I know that looks weird, it just means we also closed tickets from before that date as well. 

Here is the break down for each school:
hdesk

As far as how each of your favorite techs did this year:

leader
Looks like Jimmy was the definitive "winner." He received the most positive customer feedback this year so thanks to your ticket survey replies it boosted him over the top! Good job Jimmy.

Finally..

I'll admit, I have really enjoyed this year's theme of "Glad to be here." It means a lot to me, it hits home for why we do what we do. It makes me proud to be a part of something that I believe really makes a difference in the lives of kids and our community. We have broken a lot of barriers this year; new CS location, new plans for Countywide internet access (stay tuned), more tickets closed, more kids testing at once on new bandwidth. New milestones for our state when it comes to education. It's never dull around here. That being said I hope we all continue to break barriers, shoot upward, land safe and get home together. The Blue Angels showed us how they do that, and this video proves that they continue that legacy. #GladToBeHere!







Not foolin' you!

posted Apr 3, 2018, 5:44 PM by Barry Lambson

azmerit


AZMerit is here as I’m sure you are more than aware. With that in mind, we are reminding you that during this window it is vital that we limit streaming video and audio bandwidth as much as possible. We have a more robust network than last year, but as Kevin Costner knows; “If you build it, they will come.” The more available the more usage that happens. Starting tomorrow I will be monitoring and if we begin to get too high I will limit certain sites that are not specifically educational. Thank you for your help and support as we get our students through this month of testing. 



March

Our Helpdesk Competiton continues and this last month Dustin Gonzales took the crown. Please continue to give us feedback on our tickets and let us know how we're doing.


Foolish Irony

I have been working to stay more organized, between E-rate and Testing there is a lot going on as you know. As you may have noticed I was late with this month's post and the irony is I have been keeping a Bullet Journal, an analog answer to the vastly digital world. 

Bullet Journal


I have been using this method the whole month of March and have seen progress in my task completion. The Foolish Irony? I didn't write down, "write March article." Lesson learned.

journal




Luck has nothing to do with it.

posted Feb 28, 2018, 2:41 PM by Barry Lambson   [ updated Mar 2, 2018, 2:40 PM by Jacob Boyle ]

Right now saying "Glad to be here" takes on a whole new reflective meaning. Current events, especially those taking place in our nations' schools are at best sobering and at worst fear-inducing. With such harrowing events taking place on an all too frequent basis, we can't help but pause and wonder about the causes and possible solutions to these pressing issues. 

Let me start by saying; not all technology is good. It's true, here I sit a confessed early adopter/techie and there are things that I feel we can do without. I don't think every app or device is beneficial or important or even cool. I don't understand where the exhibitionist culture has come from, was it always there, or did we give it a platform to develop? There has to be a limit to what we are willing to put out there in cyberspace, and what we are willing to consume. 

There are tons of great tools but are we using them correctly? If cyberbullying can exist, then are the platforms themselves to blame or is it just the new norm? Is it a norm we are willing to accept? Granted, maybe we could identify negative behavior before it escalates into something violent, but only if we keep a pulse on the negativity. I grew up watching this tech develop, our students have never known anything different and we are allowing them to create the norms because to us it's "just a computer thing, I don't get computers." That feels dangerous to me now. How can we afford to not be aware of what is happening? Not for the sake of being a part of the story but to actually be shaping it. 

Your kids are on Social Media, at pretty much every waking second, and it is a wonderfully scary place. We need to be talking about Digital Citizenship, and not just in the context of schools; in the real world after school. How do we want to be represented, how do we want the world to see us? Are we being genuine(probably not)? Are we being thoughtful? Are we oversharing(also probably)? 

This is a very real world, and just because you don't use Social Media does not mean you can ignore it. Also, if you do use Social Media, then your kids are using a different platform, the average age of Facebook Users is 25-60. Nothing is more un-cool than being on Facebook with your parents. 


The following video was made by a student who actually invented his own safe social network. The principles he describes are what's important, and I believe could be a great way to kick off conversations in your classrooms and at home. 



Love in uncertain times

posted Jan 31, 2018, 9:24 PM by Barry Lambson   [ updated Feb 1, 2018, 10:54 AM by Robert Koerperich ]

It's hard to believe that January is out the door. Seems like we just started 2018 and it's already 1/12th over. That being said it's time to think about email on a few levels. February is a time for sending and getting notes and messages and also the beginning of flower season. This makes Phishing scams all the more prevalent. Phishing is the act of getting you to supply sensitive information to identity thieves and other nefarious actors. Be on the lookout for any email that would have you give your username and password simply as a means of "updating your account."

Here are some tips from Phishing.org

1. Keep Informed About Phishing Techniques – New phishing scams are being developed all the time. Without staying on top of these new phishing techniques, you could inadvertently fall prey to one. Keep your eyes peeled for news about new phishing scams. By finding out about them as early as possible, you will be at much lower risk of getting snared by one.

2. Think Before You Click! – It’s fine to click on links when you’re on trusted sites. Clicking on links that appear in random emails and instant messages, however, isn’t such a smart move. Hover over links that you are unsure of before clicking on them. Do they lead where they are supposed to lead? A phishing email may claim to be from a legitimate company and when you click the link to the website, it may look exactly like the real website. The email may ask you to fill in the information but the email may not contain your name. Most phishing emails will start with “Dear Customer” so you should be alert when you come across these emails. When in doubt, go directly to the source rather than clicking a potentially dangerous link. 

3. Verify a Site’s Security – It’s natural to be a little wary about supplying sensitive financial information online. As long as you are on a secure website, however, you shouldn’t run into any trouble. Before submitting any information, make sure the site’s URL begins with “https” and there should be a closed lock icon near the address bar. Check for the site’s security certificate as well. If you get a message stating a certain website may contain malicious files, do not open the website. Never download files from suspicious emails or websites. Even search engines may show certain links which may lead users to a phishing webpage which offers low-cost products. If the user makes purchases at such a website, the credit card details will be accessed by cybercriminals. 

4. Check Your Online Accounts Regularly – If you don’t visit an online account for a while, someone could be having a field day with it. Even if you don’t technically need to, check in with each of your online accounts on a regular basis. Get into the habit of changing your passwords regularly too. To prevent bank phishing and credit card phishing scams, you should personally check your statements regularly. Get monthly statements for your financial accounts and check each and every entry carefully to ensure no fraudulent transactions have been made without your knowledge. 

5. Keep Your Browser Up to Date – Security patches are released for popular browsers all the time. They are released in response to the security loopholes that phishers and other hackers inevitably discover and exploit. If you typically ignore messages about updating your browsers, stop. The minute an update is available, download and install it. 

6. Be Wary of Pop-Ups – Pop-up windows often masquerade as legitimate components of a website. All too often, though, they are phishing attempts. Many popular browsers allow you to block pop-ups; you can allow them on a case-by-case basis. If one manages to slip through the cracks, don’t click on the “cancel” button; such buttons often lead to phishing sites. Instead, click the small “x” in the upper corner of the window. 

7. Never Give Out Personal Information – As a general rule, you should never share personal or financially sensitive information over the Internet. This rule spans all the way back to the days of America Online, when users had to be warned constantly due to the success of early phishing scams. When in doubt, go visit the main website of the company in question, get their number and give them a call. Most of the phishing emails will direct you to pages where entries for financial or personal information are required. An Internet user should never make confidential entries through the links provided in the emails. Never send an email with sensitive information to anyone. Make it a habit to check the address of the website. A secure website always starts with “https”. 
8. Use Antivirus Software – There are plenty of reasons to use antivirus software. Special signatures that are included with antivirus software guard against known technology workarounds and loopholes. Just be sure to keep your software up to date. New definitions are added all the time because new scams are also being dreamed up all the time. Anti-spyware and firewall settings should be used to prevent phishing attacks and users should update the programs regularly. Firewall protection prevents access to malicious files by blocking the attacks. Antivirus software scans every file which comes through the Internet to your computer. It helps to prevent damage to your system.


You don’t have to live in fear of phishing scams. By keeping the preceding tips in mind, you should be able to enjoy a worry-free online experience.

Remember there is no single fool-proof way to avoid phishing attacks


EMAIL

outlookarrow   gmail
HUSD #3 is contemplating a transition to G-Suite, moving away from Outlook email.  This is becoming a necessity due to amount of emails that accumulate in our Outlook accounts.  The HUSD #3 servers are being overloaded and a new strategy must be looked at!


This means Outlook may no longer be your email client in the future; however, when and if the transition occurs the change over will be a minor change.  Through Gmail you will still be able to access your HUSD mail on your desktop, phone, and tablet. Your email address WILL NOT change. It will still end in @holbrook.k12.az.us. 

Again, this is just a heads up on a potential change that will allow us to leverage Google's mass storage capabilities, meaning I will no longer bug you about deleting old emails:) 

Stay tuned as more information becomes available. There will be additional communications, training and information if we make the shift.   If you want to preview what your inbox will look like you can go to gmail.com and log in with your HUSD credentials to see a small sample of what it will look like. It will have a capture of some of your old mail to show you what the new system would look like, feel like and how it would be used. 

In the meantime- DELETE EMAILS THAT YOU NO LONGER USE!

Thanks and have a great month Roadrunners!

Begin again, and again, and again.

posted Dec 18, 2017, 9:12 PM by Barry Lambson

I'm not going to lie; it's been a tough year. Tough isn't bad, in fact, I wouldn't want it any other way. How else would we grow, or change, or improve? We wouldn't if we weren't pushed and challenged. We've had to learn a lot this year, how to stretch when budgets were tight. How to get things done when we're in a pinch or when we're up against a wall. 

It's been worth it, we have improved, we've learned and we've grown. We have gotten more technology into the hands of students who wouldn't otherwise have it, we've trained more teachers on 21st-century tools than ever before and written our own software along the way. We've started live broadcasting our students' performances and athletic events on our District Facebook page, showcasing their achievements and successes. We've improved our network twice over and will continue to do so. We're glad to be here and we will continue to grow.




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