BergApps FAQs

Welcome to BergApps!  We've tried to list the most common questions about our local BergApps implementation on this page.  See the other FAQ pages for questions about specific BergApps components. 

Additional FAQs by Application:  Gmail | Contacts | Calendar | Docs

Note:  The FAQs linked above are maintained by Google and refer to the standard Google Apps suite of products. Generally, those FAQs are relevant to our BergApps implementation; in rare cases, you may notice slight discrepancies.

General BergApps FAQs:  Brief Table of Contents

General BergApps FAQs:  Full Table of Contents

CNIT Support
By phone:
  (419) 448-2088

On the Web:
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News



About BergApps

What is BergApps?

BergApps, Heidelberg’s implementation of Google Apps for Education, is a powerful communication and collaboration suite.  It replaces (and greatly enhances) our older, web-based BergMail system.  Our initial rollout of BergApps will include the following tools:
  • Gmail (the "new" BergMail)
    • provides our users with 7GB of email storage, highly effective spam filtering, and powerful search integrated with voice and video chat
  • Google Calendar
    • allows our users to easily coordinate class and meeting schedules online
  • Google Docs
    • gives our users tools to create and collaborate on documents, spreadsheets, presentations, forms, and drawings in real-time, as well as upload and share any file type
  • Google Talk
    • lets our users send instant messages to contacts for free anytime, anywhere in the world
  • Google Sites
    • provides our users with tools to work together to keep related documents, personal web content, and other information in one place, on one site
Because these tools are Powered by Google, our users know that they will be available anytime, anywhere, on both desktop and mobile platforms.  We plan to add additional Google services to our implementation after our initial rollout is complete.

When will BergApps be available?

Students, faculty, staff, and alumni have access to BergApps now.  We expect remaining users (i.e. university guests and organizational accounts) to be transitioned to BergApps by summer 2012; our old, web-based BergMail system will be decommissioned at that time.

What is the uptime for BergApps?

Google guarantees that their system will be available at least 99.9% of the time, ensuring that our users will have access whenever they need it.

Why the transition to BergApps?

With ever-increasing demand for storage and mobile access, BergApps provides more features and capabilities than our older BergMail system could ever hope to match.  Uptime guarantees, unbeatable search capabilities, and tight integration with other collaboration tools (such as calendering, chat, and real-time document editing) make the suite a tremendous asset for our campus.  

By letting Google do what it does best--develop innovative technology--we can focus on what we do best--integrating information technology solutions to help our students, faculty, and staff communicate, collaborate, and learn efficiently and effectively.

What if I already have a personal Google/Gmail account?

Your BergApps account (@heidelberg.edu) is completely separate from any personal Google account you may already use.  They will not be combined, and you will need to log in separately with each account's credentials to check email unless you set up forwarding or have one account check the other account.  Any private “@gmail.com” account will not change. If you previously set up a personal Google account using your @heidelberg.edu, Google will ask you to provide an alternate email address for, or to rename, that (earlier) personal account.

Security and Privacy

Will my personal information be shared with anyone outside of Heidelberg?

No.  Both Heidelberg University and Google take your privacy seriously.  Your personal information will not be shared with anyone.  An independent third party auditor has issued Googel Apps an unqualified SAS70 Type II certification.  

What about intellectual privacy rights?

Although the data is stored by Google, Heidelberg retains all intellectual property rights to its data.  

What about email privacy?

Google maintains privacy policies for each of its applications.  For a complete list of and access to each of these policies, visit www.google.com/apps/intl/en/terms/user_privacy.html. In fact, CNIT recognizes that Google can leverage its size and agility to maintain a secure infrastructure that no small university or business could ever match. If you're still concerned, we recommend this brief article by White Stratus, a leading cloud computing consulting firm: 5 Reasons Why Google Apps is More Secure.

Regardless of privacy policy, however, remember that confidential or sensitive information should never be sent through email.

What about FERPA?

The Family Educational Rights and Privacy Act is a Federal law that protects the privacy of student education records.  Heidelberg University’s addresses our compliance with FERPA on our University website.

The Google Apps for Education Agreement notes that Google is to be considered a “School Official” (as that term is used in FERPA) and that it will comply with FERPA.

Is encryption used in the BergApps system?

Encrypted (TLS/SSL) connections will be enforced for all web browser sessions.  In addition, we will attempt to enfoce encryption for access to mail data by third party clients and mobile devices.  However, if you access specific services from applications other than a web browser, you should make certain your client requests an encrypted session.

Where can I learn more about the agreement between Google and Heidelberg University?

You are free to access the Google Apps for Education Agreement at any time.  This agreement describes the license and terms of service for our use of Google Apps for Education in our BergApps product.

Accessing BergApps

How do I log in to BergApps?

To log in to BergApps:
  1. Go to http://gmail.heidelberg.edu
  2. Log in with your existing user name and password (i.e. your Heidelberg NetID).

Important note:  The first time you use BergApps, or if you have forgotten your NetID or password, you will need to log in to our campus OASIS system (http://oasis2.heidelberg.edu) and change your NetID password.  See “My NetID Information” under the OASIS “Personal Information” menu.


If this is your first time, visit our guide BergApps Quick Start:  Logging in for the First Time.

Do I have a new password for my BergApps account?

You utilize your Heidelberg NetID and password with your BergApps account.  
Once your account has been transitioned to BergApps, or if you ever forget your NetID password, you will need to use our campus OASIS system (
http://oasis2.heidelberg.edu) to reset your password in order to synchronize it with your BergApps account.  See “My NetID Information” under the OASIS “Personal Information” menu.

Please note:  If you elect to change your BergApps password from with BergApps itself, this will only change your password for BergApps.  It will -not- synchronize the password back to your other Heidelberg resources.  For this reason, we recommend that you always use your OASIS access to change your NetID password--this will ensure that your password stays “in sync” across our campus systems.


Can I access BergApps from my phone or mobile device?

Absolutely!  Because BergApps is Powered by Google, you are guaranteed easy access from most any mobile platform.  See the Mobile Setup section of the Google Apps Learning Center for instructions specific to your mobile device.

In addition, you can always simply visit the Google mobile site in your device’s web browser:  m.google.com

Can I open my email or calendar in new tab (not a new window)?

Yes, if you set up your browser to open links in a new window or tab.

Tip: If you want to open BergApps Mail or Calendar in a new tab instead of a new window, change your settings in your Internet browser.  For example, in Internet Explorer. Go to Tools > Internet Options > Tabs > Settings, and click Let Internet Explorer choose how to open pop-ups. 

Can I access BergApps offline?

Yes, you can set up BergApps Mail for offline access to your most recent email messages. To enable the feature, click Settings in the upper-right corner of your Mail window, click the Offline tab, and then click Enable Offline Mail for this computer.  

Do I need to use the VPN to access BergApps when I'm offsite?

No, you can just go to your BergApps URL to access your email and calendar.


Requirements and Language Support

Which web browsers can I use with BergApps?

BergApps supports the following other browsers:
  • Google Chrome
  • Internet Explorer 7+
  • Mozilla Firefox 2.0+
  • Apple Safari 3.0

Are there any other system requirements?

No. Because BergApps runs in a web browser, you just need to use a supported browser.

What languages does BergApps support?

The interface for both BergApps Email and Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to this Google support article.

Accessing the Old, Web-Based BergMail System

Can I still access the old, web-based BergMail system?

The old, web-based BergMail system will be permanently retired on June 1, 2012. You will not be able to keep your old BergMail account after that time.

When will you remove my access to BergMail?

We will retire the old, web-based BergMail system on June 1, 2012.

Can I still work with my friends and colleagues who were using the old BergMail system?

All of our users who migrated from BergMail to BergApps have maintained their same Heidelberg email addresses (i.e. "@heidelberg.edu"). 

Other General Questions

Will my email address change?

No, you'll continue to use your existing @heidelberg.edu email address.

Will we have access to Google Labs?

Yes: In the upper-right corner of your Mail window, click Settings > Labs. After you enable one or more labs, you can quickly access Labs again by clicking the Labs (green flask) icon in the upper-right corner of your Mail window.

Note that GMail Labs is a collection of new ideas for BergApps Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time. 

A while ago, I created a personal home page at people.heidelberg.edu. What will happen to that page?

Personal home pages were once served by our old BergMail system. Access to the old personal home page system at people.heidelberg.edu will be phased out as we migrate away from that system. We recommend you investiate Google Sites, available as part of our new BergApps suite, if you wish to create a new presence on the web. You may, of course, save a copy of your old people.heidelberg.edu site by visiting it in your browser and saving the pages locally on your computer.  

For faculty who use that system for course information, CNIT will provide assistance in identifying alternative services and/or in learning to use Google Sites.
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