BergApps, Heidelberg’s implementation of Google Apps for Education, is a powerful communication and collaboration suite. It replaces (and greatly enhances) our older, web-based BergMail system. Our initial rollout of BergApps will include the following tools:
Students, faculty, staff, and alumni have access to BergApps now. We expect remaining users (i.e. university guests and organizational accounts) to be transitioned to BergApps by summer 2012; our old, web-based BergMail system will be decommissioned at that time.
Google guarantees that their system will be available at least 99.9% of the time, ensuring that our users will have access whenever they need it.
With ever-increasing demand for storage and mobile access, BergApps provides more features and capabilities than our older BergMail system could ever hope to match. Uptime guarantees, unbeatable search capabilities, and tight integration with other collaboration tools (such as calendering, chat, and real-time document editing) make the suite a tremendous asset for our campus.
By letting Google do what it does best--develop innovative technology--we can focus on what we do best--integrating information technology solutions to help our students, faculty, and staff communicate, collaborate, and learn efficiently and effectively.
Your BergApps account (@heidelberg.edu) is completely separate from any personal Google account you may already use. They will not be combined, and you will need to log in separately with each account's credentials to check email unless you set up forwarding or have one account check the other account. Any private “@gmail.com” account will not change. If you previously set up a personal Google account using your @heidelberg.edu, Google will ask you to provide an alternate email address for, or to rename, that (earlier) personal account.
No. Both Heidelberg University and Google take your privacy seriously. Your personal information will not be shared with anyone. An independent third party auditor has issued Googel Apps an unqualified SAS70 Type II certification.
Although the data is stored by Google, Heidelberg retains all intellectual property rights to its data.
Google maintains privacy policies for each of its applications. For a complete list of and access to each of these policies, visit www.google.com/apps/intl/en/terms/user_privacy.html. In fact, CNIT recognizes that Google can leverage its size and agility to maintain a secure infrastructure that no small university or business could ever match. If you're still concerned, we recommend this brief article by White Stratus, a leading cloud computing consulting firm: 5 Reasons Why Google Apps is More Secure.
The Family Educational Rights and Privacy Act is a Federal law that protects the privacy of student education records. Heidelberg University’s addresses our compliance with FERPA on our University website.
The Google Apps for Education Agreement notes that Google is to be considered a “School Official” (as that term is used in FERPA) and that it will comply with FERPA.
Encrypted (TLS/SSL) connections will be enforced for all web browser sessions. In addition, we will attempt to enfoce encryption for access to mail data by third party clients and mobile devices. However, if you access specific services from applications other than a web browser, you should make certain your client requests an encrypted session.
You are free to access the Google Apps for Education Agreement at any time. This agreement describes the license and terms of service for our use of Google Apps for Education in our BergApps product.
To log in to BergApps:
Important note: The first time you use BergApps, or if you have forgotten your NetID or password, you will need to log in to our campus OASIS system (http://oasis2.heidelberg.edu) and change your NetID password. See “My NetID Information” under the OASIS “Personal Information” menu.
If this is your first time, visit our guide BergApps Quick Start: Logging in for the First Time.
You utilize your Heidelberg NetID and password with your BergApps account.
Once your account has been transitioned to BergApps, or if you ever forget your NetID password, you will need to use our campus OASIS system (http://oasis2.heidelberg.edu) to reset your password in order to synchronize it with your BergApps account. See “My NetID Information” under the OASIS “Personal Information” menu.
Please note: If you elect to change your BergApps password from with BergApps itself, this will only change your password for BergApps. It will -not- synchronize the password back to your other Heidelberg resources. For this reason, we recommend that you always use your OASIS access to change your NetID password--this will ensure that your password stays “in sync” across our campus systems.
Absolutely! Because BergApps is Powered by Google, you are guaranteed easy access from most any mobile platform. See the Mobile Setup section of the Google Apps Learning Center for instructions specific to your mobile device.
In addition, you can always simply visit the Google mobile site in your device’s web browser: m.google.com
Yes, if you set up your browser to open links in a new window or tab.
Tip: If you want to open BergApps Mail or Calendar in a new tab instead of a new window, change your settings in your Internet browser. For example, in Internet Explorer. Go to Tools > Internet Options > Tabs > Settings, and click Let Internet Explorer choose how to open pop-ups.
Yes, you can set up BergApps Mail for offline access to your most recent email messages. To enable the feature, click Settings in the upper-right corner of your Mail window, click the Offline tab, and then click Enable Offline Mail for this computer.
No, you can just go to your BergApps URL to access your email and calendar.
BergApps supports the following other browsers:
The interface for both BergApps Email and Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to this Google support article.
The old, web-based BergMail system will be permanently retired on June 1, 2012. You will not be able to keep your old BergMail account after that time.
We will retire the old, web-based BergMail system on June 1, 2012.
All of our users who migrated from BergMail to BergApps have maintained their same Heidelberg email addresses (i.e. "@heidelberg.edu").
No, you'll continue to use your existing @heidelberg.edu email address.
Yes: In the upper-right corner of your Mail window, click Settings > Labs. After you enable one or more labs, you can quickly access Labs again by clicking the Labs (green flask) icon in the upper-right corner of your Mail window.
Note that GMail Labs is a collection of new ideas for BergApps Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.
Personal home pages were once served by our old BergMail system. Access to the old personal home page system at people.heidelberg.edu will be phased out as we migrate away from that system. We recommend you investiate Google Sites, available as part of our new BergApps suite, if you wish to create a new presence on the web. You may, of course, save a copy of your old people.heidelberg.edu site by visiting it in your browser and saving the pages locally on your computer.
For faculty who use that system for course information, CNIT will provide assistance in identifying alternative services and/or in learning to use Google Sites.