Phoning in a Tech Request
Call the Tech Support phone: 201-662-6560
If you are calling from inside the district just dial ext. 6560.
In many cases your problem can be resolved or questions can be answered while you are on the phone. We try to have a real person answering the help desk line from 8:00 AM to 7:00 PM but if no one answers please wait until your call goes to voice mail and leave a message that:
Please remember to identify yourself. A message left through the Helpdesk phone system does not identify the caller in caller ID. After your call is received, a problem ticket will be entered in the help desk system and you will get an email notifying you of the person that has been assigned to help resolve your request. A technician or Tech Services staff member will contact you as soon as possible to resolve the reported issues or problems and to keep you informed of status of the help request.
- Identifies who you are
- Identifies what Department, Program or Center and room you are calling from
- Describes as fully as possible the problem you are having
- Gives us the best way to contact you, i.e. phone #, email, room visit