OTHER FINANCIAL ASSISTANCEStudent Loan Relief for New Yorkers Affected by Hurricane Sandy
Disaster Unemployment Assistance (DUA) Due to Effects of Hurricane Sandy <pdf>
Disaster Unemployment Assistance for the Self-Employed <pdf>
NY State Department of Labor
- Unemployment Insurance Claimant Extended to November 17th. These
individuals will need to call 1-888-209-8124 and speak to an agent to
receive benefits for the prior week.
Small Business Administration (SBA) Loan Program
Post-Hurricane Sandy Student FAQ’s
Q: I was expecting my financial aid or work study payment and it has not yet arrived. When can I expect funds?
Financial aid payments generated during and right after Hurricane Sandy
were delayed. Financial aid checks which are mailed by the Central
Office of CUNY needed to be diverted to a post office that was open for
processing the checks. They are a few days late in reaching you. CUNY
Scholar Card payments will be delayed one day. Direct deposit payments
will be 1 or 2 days late, depending on the bank where you have your
account. We expect no further delays.
Q: I am at a temporary address. How can I get my financial aid check?
You must inform your college Registrar and Financial Aid Offices of
your temporary address where you can receive your check. To sign up for
electronic payment method (CUNY Scholar Support Card) visit
and New Community College students only: please visit CUNY first Self
Service to update your address or enroll in electronic payment methods.
Q: If I still don’t get my payment what should I do?
A: Contact your college Bursar Office for further guidance.
Q: What if I need to transfer to a different school?
If you wish to transfer to a different school, you should contact the
financial aid office at your new school as soon as possible so that the
new school can request your federal financial aid records. This early
contact will also allow the new school to provide you with information
needed to support a request for financial aid.
Q: What are my options if my aid eligibility was impacted by a Hurricane Sandy but my application does not reflect this change?
The Financial Aid Office at your college is authorized to use
professional judgment in order to more accurately reflect the financial
need of students and families affected by a disaster. If you feel that
your eligibility for aid was impacted by the hurricane, you should
contact the financial aid office at your school to ask for a
re-assessment of eligibility.
Do I need to claim on my FAFSA any disaster-related support I received
from either the state or the U.S. Department of Education?
No. If you received any special aid from the federal government or from
your state, for the purpose of providing financial relief, it should
not be counted as income, other resources, or other financial assistance
when determining your eligibility for federal student aid.
Q: What if documentation that I need to apply for financial aid has been damaged or lost because of the hurricane?
It is possible that you may be asked to provide documentation to verify
information from your financial aid application. If the documentation
being requested has been lost or destroyed by the hurricane, you should
immediately inform your college Financial Aid Office. They may make a
determination not to require those documents.
Q: I have a federal student loan and I will not be able to complete my school year due to the hurricane. What are my options?
If you are a federal student loan borrower who will not be able to
complete your school year as a result of the hurricane, you will be
provided with an extended “in-school” status until you officially
withdraw or re-enroll in the next regular enrollment period, whichever
is earlier. This action will prevent you from entering repayment status
on your loans. Contact your CUNY college to request this action.
I was displaced from my home in the recent hurricane. As a result, I am
having trouble making payments on my federal student loan. What are my
If you are a borrower in repayment who was adversely affected by the
hurricane, you qualify for administrative forbearance of loan repayment
for a period of up to three months. During forbearance, payments are
temporarily postponed or reduced. However, interest is still charged
during the forbearance period. You should contact your lender or loan
servicer to request this forbearance.
Q. My family was impacted by Hurricane Sandy. Are there any resources available to us?
A. You can review the websites below for disaster resources.
- Federal Emergency Management Agency (FEMA)
- American Red Cross
- The National Hurricane Center
Q: I have questions regarding my financial aid and completing my FAFSA application?
A: Students and parents with questions about their federal student aid can call 1-800-4FEDAID
(1-800-433-3243). You may also visit the Financial Aid Office at your respective school.
Q: I will not be able to complete this term due to the hurricane. What should I do?
A: Contact the Registrar’s Office at your school and request to officially withdraw from the
term. Contact the Financial Aid Office for an understanding of the financial implications.
Q: How will I make up the lost class time? Will there be a make-up time period to get course work done?
Yes. In order for faculty and students to make up missed coursework,
Colleges and their faculty will inform students how they will complete
courses this semester. You should consult with your instructor(s)
regarding the specific approach to make-up required coursework for each
class. Additionally, CUNY has extended the withdrawal period to
November 16th (Nov 12th for LaGuardia CC, New Community College,
Kingsborough CC and Law School) to provide additional time to advise
students in their best interest.
I have a serious storm-related situation that has prevented me from
getting to classes. What should I do? Will I be penalized?
Participation and regular attendance in class is essential to your
academic success. If you cannot attend classes as a direct result of
Hurricane Sandy, you are advised to discuss with your instructor(s) the
reason(s) you cannot attend and discuss alternative options. Keep in
mind your overall attendance and participation may impact your grade.
Excessive absence may result in a failing grade or significant
reduction in earned grade. Please refer to your class syllabus for
minimum participation and attendance requirements. If in doubt, consult
Q: What do I do if I can't attend a make-up day? Will I be penalized if I can't attend a make-up day?
Participation and regular attendance in class is essential to your
academic success. If for any reason you cannot attend a scheduled
make-up day or participate in the assigned make-up activity, you are
advised to discuss with your instructor the reason you cannot attend and
request an alternative. Keep in mind your overall attendance and
participation may impact your grade. Excessive absence may result in a
failing grade or significant reduction in earned grade. Please refer to
your class syllabus for minimum participation and attendance
requirements. If in doubt, consult your instructor.
What happens if I stopped attending classes but it is because I was
dealing with a significant personal hardship related to the storm?
Initially you are encouraged to discuss such hardships with you
instructor and inquire whether an incomplete grade in the course, with
the mutual agreement to make up the remaining work and complete the
course, is an option. When an incomplete grade is not possible, you
should withdraw officially. If withdrawal is after the extended deadline
and you have not yet officially withdrawn, you are advised to file an
appeal for withdrawal after the deadline and provide a statement and any
documentation regarding your specific circumstances. Appeals are
considered on a case by case basis.
Q: What if my circumstances related to the Hurricane prevent me from returning to class for the remainder of the semester?
You should withdraw officially. If withdrawal is after the extended
deadline and you have not yet officially withdrawn, you are advised to
file an appeal for withdrawal after the deadline and provide a statement
and any documentation regarding your specific circumstances. Appeals
are considered on a case by case basis.
Q: What will be recorded on my academic record and transcript if I withdraw from classes?
A: A grade of “W’ will be recorded on your transcript when you withdraw.
Q: Will CUNY consider reimbursement of my tuition and fees if I withdraw from classes?
Reimbursement is considered upon appeal and on a case by case basis.
If you withdraw from classes as a direct result of Hurricane Sandy and
have extenuating circumstances, CUNY will provide a full refund of
tuition, fees, and other institutional charges, or provide a credit in a
comparable amount against future charges. You must provide sufficient
documentation that your withdrawal was due to Hurricane Sandy.
Q: What are the extenuating circumstances that would result in a successful appeal?
Extenuating circumstances are considered on a case by case basis. You
may discuss your college’s appeals process with the campus Office for
Q: If I withdraw from classes will the semester of Financial Aid use up a term of eligible aid I may be entitled to receive?
A: Yes, currently there is no extension of TAP or Title IV maximum term limits.
Q: Will withdrawing from classes as a result of Hurricane Sandy affect my academic eligibility for Title IV financial aid?
For the purpose of Title IV, if a student fails to meet an
institution's satisfactory academic progress standards due to the storm,
upon appeal, the institution may use the exception provided in
§668.34(c)(3) to find that because of "other special circumstances" the
student is nevertheless meeting its standards. You must provide
documentation to support that your inability to maintain satisfactory
academic progress was due to Hurricane Sandy. Consult your college
financial aid office for appeal process instructions.
Q: Will withdrawing from classes as a result of Hurricane Sandy affect my academic eligibility for TAP financial aid?
For the purpose of TAP, students are eligible for a one time waiver if
he/she fails to meet the TAP satisfactory academic progress and pursuit
standards due to extenuating circumstances. Currently, there is no
extension of the TAP one time waiver to apply for the purpose of
Hurricane Sandy. You must provide documentation to support that your
inability to maintain satisfactory academic progress was due to
extenuating circumstances. Consult your college financial aid office for
appeal process instructions.