Ultra Experience- System Requirements for Collaborate with the Ultra Experience

Date Published: Oct 13,2017

Collaborate System Requirements

Below, please find the supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate with the Ultra experience.

Definitions of Terms

Certified: fully tested and supported.

Operational: fully tested, will continue to investigate and address only serious issues.

Compatible: partially tested and supported.

Provisional: untested but supported.

Unsupported: impossible or not supported.

Not Applicable: browser is not available for the Operating System

Mobile Support:

We have introduced mobile support for Collaborate with the Ultra experience.

Please review Release Notes for Bb Student, for complete details and system requirements.

Device and Browser Support:

• The optimal Collaborate experience for all users is with Google's Chrome or Firefox (version 49+) browsers. Chrome and Firefox support all of the functionality necessary to run a full-featured Collaborate session through it's support of WebRTC. Note that hosting an "App Share" requires a Chrome or Firefox extension provided by Blackboard. Chrome or Firefox Extensions are simple add-in modules in the browsers. They do not require a restart of the session or browser to function. Users will be prompted to enable the extension the first time they use App Share or File Upload.
  • Chrome: The extension can also be downloaded directly from: https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo. If you require more information please review our Ultra Experience - Installing the Chrome Desktop Sharing Extension Knowledge Base article or Chrome Support Help Documentaton.
  • Firefox: For more information on installing the Desktop Sharing extension in Firefox please review our Firefox 49 and Higher Support Help Documentation.
• For Presenters and Moderators: Collaborate with the Ultra experience will not support the "App Share" feature for session presenters and moderators using the Safari, Firefox (Version 48 and earlier) or Internet Explorer browsers as they do not yet support WebRTC. The use of video and audio features during a session will require Adobe Flash in these browsers.
  • We only support the Adobe Flash Player Version 17 or above.
  • The Flash requirement for audio, video and app share will be removed when each respective browser vendor (Apple, Mozilla and Microsoft) supports the WebRTC standards necessary for the new Ultra experience.
    • Firefox version 48 and earlier use Flash
    • Firefox version 49 or higher is required for the WebRTC experience.
• For Participants:The Safari and Internet Explorer browsers are fully supported for the participant experience. Collaborate with the Ultra experience will utilize Adobe Flash for viewing and sharing audio and video, and viewing app share.
  • We only support the Adobe Flash Player Version 17 or above.
  • The Flash requirement for audio, video and app share will be removed when each respective browser vendor (Apple, Mozilla and Microsoft) supports the WebRTC standards necessary for the new Ultra experience.
    • Firefox version 48 and earlier use Flash
    • Firefox version 49 or higher is required for the WebRTC experience.

Support File Types For Upload:

• File Types Supported For Upload: .ppt, .pptx, .pdf can be converted
• Image Files Types Supported for upload: .gif, .jpeg, .png

Support File Types For Profile Picture:

• Supported image types for profile picture: .png, .jpeg, .jpg

Bandwidth Requirements and Recommendations:

• Please review KBA 000042978 for more information on Bandwidth consumption and requirements when using Collaborate with the Ultra experience.