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Complaints

We aim to give a professional and ethical service. Where patients feel they have reason to complain, whenever possible, the best person to talk to first is usually the practitioner concerned. Many concerns arise from misunderstandings and it is often helpful to discuss your concerns with the practitioner first.

Complains about Osteopathy
  1. Personal Resolution: It is often helpful to discuss your concerns with Tom Greenfield first on 01227 477 828If you would prefer not to do this, you may be able to discuss it with another osteopath. 
  2. Peer Complaints Resolution: Should Tom Greenfield be unable to resolve your complaint satisfactorily, please contact our osteopath colleague Philip Roe. He will provide an “external perspective”, listen to your concern and then mediate resolution with us. His contact details are: 020 7229 8144.
  3. Institute of Osteopathy Complaints Resolution Service: If you still do not feel that your complaint has been resolved to your satisfaction, you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857 or email: boa@osteopathy.org
  4. General Osteopathic Council: If the situation has still not been resolved to your satisfaction and you wish to instigate a formal complaint with the UK regulatory body, the General Osteopathic Council Regulation Department can be contacted on 020 7357 6655 ext. 224. Their complaints procedure is laid out in a PDF leaflet Making a Complaint. Please note that the General Osteopathic Council cannot award compensation.
  1. Personal Resolution: It is often helpful to discuss your concerns with Jacqueline Greenfield first on 01227 477 828.
  2. Chinese Medical Institute and Register: If the situation has not been resolved to your satisfaction, you may contact the Chinese Medical Institute and Register on 020 7388 6704.
Complaints about Naturopathy and treatments other than acupuncture or osteopathy:
  1. Personal Resolution: It is often helpful to discuss your concerns with Tom or Jacqueline Greenfield first on 01227 477 828.
  2. General Council and Register of Naturopaths: If the situation has not been resolved to your satisfaction, you may contact the General Council and Register of Naturopaths on 01458 840072.
Our contact details are:

Tom and Jacqueline Greenfield
Greenfields Clinic
The Fourth Floor Practice
20 Harley Street
London W1G 9PH

Tel: 01227 477 828