FAQ

Below is a list of questions frequenty asked about the payment process. If you have a question that has not already been answered please feel free to leave a comment below and someone in our office will answer it for you.
 
Q: What are my weekly fees?
A: Your weekly fees are determined by your family’s size and gross annual household income. We then use a chart approved by our Board of Directors to determine your daily fees. Once your daily rate is determined you would multiply it times the number of days per week your child is scheduled to attend our programs to determine your weekly fees.

Q: If our family’s income or size decreases or increases should I notify your office?
A: Yes, this helps to assure proper billing.

Q: Will I receive a bill for my weekly childcare expenses?
A: No, we do not send out weekly reminder notices or billing forms to parents. Your weekly fees are due every week in advance no later than Monday of each week unless you withdraw your child from our programs.

Q: Where can I find my weekly or daily rate?
A: Both rates, daily and weekly, can be found on your yellow copy of the childcare contract that you signed with our offices. (If you cannot find your copy of your contract you may contact the office to get this information.)

Q: When are my fees for childcare due?
A: As indicated above, childcare fees are due to the Center on a weekly basis, in advance, no later than Monday of each week.

Q: What if I am paid bi-weekly; can I pay my childcare fees on a bi-weekly basis?
A: Yes, but it must be bi-weekly in advance and it is important to make this known when you sign your contract.

For example—if you are paid on Friday Oct. 1st and wanted to pay on a bi-weekly basis we would need payment for weeks 10/4/04-10/8/04 and 10/11/04-10/15/04 by Monday, Oct. 4th. Your next payment for weeks 10/18/04-10/22/04 and 10/25/04-10/29/04 would be due by Monday, Oct. 18th.

Q : Can I pay for an entire month at a time?
A: Yes, but like the bi-weekly payments it would need to be a month in advance—i.e. payment for the entire month of October 2004 would be due by Monday, Oct. 4, 2004
.

Q: Will I receive a statement for my childcare expenses?
A: Yes, at the end of each month statements will be printed and put into your file folders.

Q: What information will be on this statement?
A: Monthly statements will show all of the activity on your account for the past month. It will list all charges placed on your account with a brief description along with all payments (credits) posted to your account including check #’s. You will also find an ending account balance at the time the statement is printed and our company’s federal reporting ID number. (If the ending statement balance has a “ “ in front of it, this indicates there is a credit on your account.)

Q: Will I receive something at the end of the year for taxes?
A: Yes, by the end of January a full annual statement showing all charges and payments will be sent to you.

Q: What if I need more than a monthly statement?
A: If you need more than a monthly statement, please stop in the office and we will work with you to provide you with whatever you feel you may need.

Q: Am I charged for days that my child is absent from the program due to illness?
A: Yes, per the contract you signed you are charged for all scheduled days even if your child is absent due to illness.

Q: Am I charged for days that the program is closed due to holidays or in-service days?
A: Yes, per your contract, if you child is regularly scheduled to attend our programs on a day that is a noted holiday or a scheduled in-service day as listed on your contract and the Center is closed, then you are billed for that day. (The only exceptions – Good Friday, the day after Thanksgiving, and Christmas Eve day. These three days are not billed.)

Q: Am I charged for snow days when the center is closed?
A: Yes, per the contract you signed, parents are billed for the first two snow days when the snow day falls on a day that your child is scheduled to attend our programs. If there are more than two snow days on your scheduled attendance days then you are only billed for the first two days.

Q: Am I charged for vacations when I take my child out of the program for a day or two or longer?
A: Yes, per your contract, you are charged your regular weekly fees whenever your child is absent from our programs for any reason. (In the event of an extended absence, for any reason, you would be charged your regular weekly fees for the first full week that your child is absent and then you would be charged ½ your weekly fees for every full consecutive week thereafter that your child is absent. This assures that your child’s slot will be held for you.) If you child will be out for an extended period of time, two or more consecutive weeks, you should notify your child’s classroom teacher and our office to insure proper billing.

Q: What method of payment is accepted?
A: Payments can be made by a check, money order, certified check or cash.

Q: Where can I make a payment?
A: Payments can either be dropped in the payment box in our main office at the Center or they can be placed in our payment box located at the school age site when the before and/or after school programs are open or they can be mailed into us at: Campus and Community Children’s Center, 280 Central Avenue SUNY Fredonia, Fredonia, NY 14063. Please note that cash payments need to be dropped into one of the payment boxes, do not send cash through the mail.

Q: Who do I make my check payable to?
A: Checks/money orders can be made payable to CCCC or Campus and Community Children’s Center.

Q: What are your office hours in case I need to speak to you?
A: You can generally reach someone Mondays and Tuesdays from 7:30 a.m.-3:30 p.m., Wednesdays and Thursdays from 9:30 a.m. -5:30 p.m. with varying hours on Fridays. Scheduled appointments outside the normal office hours may be made, when possible, to accommodate parent’s needs.

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