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Current Newsletter - Friends of Long-Term Care

Providing Consumer-Focused Advocacy and Education - October News

Not Too Late to Buy SPEAKEASY Tickets

Only three more weeks (Oct. 21st) until Friend's SPEAKEASY event at Glenaire Retirement Community featuring Raleigh's own Casablanca Orchestra. In addition to dancing the evening away, enjoying fine wines and eating delicious hors d’oeuvres, you will have the opportunity to win gift cards to the Angus Barn, the Mayton Inn or the Bonefish Grill/Outback Steakhouse. Time to get this event on your calendar and buy your tickets! In addition to the wonderful entertainment, Friends will be recognizing our advocate of the year, best facility practices, legislator of the year, and giving our media award. Come; have fun; and celebrate the individuals and organizations that have improved the lives of long term care consumers.

2018 Public Policy Input Needed

2'nd call for policy input. Friends of Residents is determining our public policy priorities for the 2018 legislative session. You can see our 2017 policy goals here. The 2018 session will be a "short" session, so the General Assembly will only consider "money" bills or bills that have already passed one of the houses. Here's how our process will work: anyone can have input into what we should be considering. If you have a notion, send a message to Do remember our focus is on actions that can be addressed by the North Carolina General Assembly, but feel free to give us your thoughts about national or local concerns if you like. Send your input by October 31st.

October is Residents Rights Month

Residents Rights Month This week marks the beginning of a month long celebration of residents' rights. Spend time this month honoring residents living in all long-term care facilities, including nursing homes, sub-acute units, assisted living, board and care and retirement communities. Plus, take time to focus on individuals receiving care in their homes or communities.

The theme for Residents' Rights Month 2017 is "It's All About Me: My Life, My Care, My Choices" which focuses on the respect and dignity of every resident. The theme highlights residents’ rights to choose their own schedule and activities, communicate how and with whom they choose, be free from abuse and unsafe environments, and be treated as an individual with unique wants and needs.

  • Check out fantastic entries to this year's Resident's VoiceChallenge.
  • There's still time to spread the word and plan an event. Find ideas and resources on our website.
  • Utilize our new Residents' Rights fact sheet - download for free or purchase in bulk.

Do you have an event planned for this month? Was your letter to the editor featured in your local paper? Let us know! Email any Residents' Rights Month news and events to

September OIG Report Highlights increase in Nursing Home Complaints

The Office of Inspector General (OIG) reports on the extent to which State survey agencies met onsite investigation timeframes for the most serious nursing home complaints from 2011 through 2015.

Key Takeaways:

  • Overall, States received one-third more nursing home complaints in 2015 than in 2011
  • States prioritized more than half of nursing home complaints into the most serious categories—“immediate jeopardy” and “high priority”—which require onsite investigations within 2 or 10 working days, respectively
  • States conducted nearly all of the required onsite investigations for the most serious nursing home complaints
  • Although almost all States conducted most of their onsite investigations within required timeframes, a few States fell short
  • Two States accounted for most of the late investigations of immediate jeopardy complaints
  • Four States accounted for almost half of the late investigations of high priority complaints
  • Almost one-quarter of States did not meet CMS’s performance threshold for timely onsite investigations of high priority complaints in all 5 years
  • States substantiated almost one-third of the most serious nursing home complaints each year

For the full brief with North Carolina specific information included in the appendix click here.

Lawyer Referral Service

Are you aware of a long term care consumer who has been harmed in a facility? Have questions about elder abuse, neglect, or medical malpractice? Don't know if you need an attorney? Don't want to pick a random attorney name out of the phonebook?

Friends of Resident's operates a Lawyer Referral Service. Call us at 919-782-1530 or Email

Our mission is to help you find an experienced attorney in North Carolina who practices in the areas of elder abuse, neglect, nursing home litigation, or medical malpractice. Attorneys who participate in our Lawyer Referral Service are insured, in good standing throughout the state of North Carolina, and have at least eight years of experience in the area of long-term care litigation. This is a FREE service to help you learn more about your legal rights.

Please consider donating to help improve long-term care

Your tax-deductible donation supports our mission to improve long-term care in residential and community settings throughout the state. Your support allows us to answer questions on our Consumer Warm-Line, develop workshops for long-term care residents and their family members, and raise public awareness about long-term care issues. Click here to support Friends of Residents in Long-Term Care. Thank you so much for your help!

Copyright © 2017 Friends of Residents in Long-Term Care, All rights reserved.


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