Meet Our Dedicated Advocates

Bill Lamb (Executive Director) retired from public service in November of 2012. He had worked UNC Institution Aging as the Associate Director for Public Service from July of 2000 until his retirement. He came to the Institute after a 30-year career working in the North Carolina Department of Health and Human Services. He has been involved with Friends since the early 90s and has served twice as board chair. He is returning to Friends after serving as president of the National Consumer Voice for Quality Long Term Care.

Sheila Lewis (Board Chair) is a former Regional Ombudsman with the North Carolina Long Term Care Ombudsman Program advocating for the rights of residents in Long Term Care Facilities in Eastern North Carolina. She currently works with American Senior Benefits as a Licensed Insurance Agent. She is a Mediator and has Completed the North Carolina Dispute Resolution Commission approved Superior Court Mediation Training. She also Volunteer Mediates in the Wake County District 6 Court System through the Carolina Dispute Settlement Services. She holds a Bachelor in Science Degree in Rehabilitation from East Carolina University.

Charles D. Phillips (Vice-Chair) is a public health professional who specializes in research and teaching related to disability, aging, and long-term services and supports policy and in health services research (HSR). His particular interests are in measuring and evaluating functional status, quality of care, and quality of life in care settings providing long-term services and supports to those with physical or mental challenges, especially older persons and children with special health care needs.

Kim Stansbury (Treasurer) is Associate Professor and Director of the MSW Program, Social Work Department, of NCSU. She is a participant in the John A. Harford Geriatric Faculty Scholars Program and the NIA Funded Institute on Aging and Social Work. Prior to coming to NCSU in 2015, Dr. Stansbury served as Director of the Center for Aging Studies at School of Social Work Eastern Washington University.

Patti Sacchetti (Secretary) Served as a Regional Long Term Care Ombudsman with the Cape Fear Council of Governments/Area Agency on Aging until her retirement in 2016. She has always been an advocate for older and disabled adults to empower their autonomy and independence. Now that she is retired she has more time and flexibility in supporting organizations like Friends.

Robert Bailey is a young man who speaks from experience as a resident of an assisted living facility in North Carolina. Prior to a diagnosis of multiple sclerosis in 2010, Robert lived independently and adventurously in a variety of states and even traveled to England, Germany and Spain. His easy-going style and open-mindedness complement his faith that sustains him. Besides enjoying muscle cars and R&B music, Robert wants to be a voice for people who may not have a voice…for anyone who feels alone…for people who do not have visitors in long term care. Simply put, Robert says, “It is my responsibility to step up!”

Steve Hahn is the Associate State Director for Communications for NC AARP. His role is to get the word out about important AARP programs, news, and initiatives, Steven Hahn’s wide range of skills and experience have helped AARP and other public and private sector organizations advance their legal, legislative and membership goals. Before that, Steve served in a variety of public relations roles and looks forward to helping Friends with public/media relations as well.

Carol Kelly views that her mission is to advocate for seniors to ensure highest possible quality of life. She has been a school psychologist and career educator. Since 2002 she has been a family caregiver for her mother, father and aunt. In addition to FORLTC, she serves on the Orange County Nursing Home CAC, the Rethinking Guardianship Statewide Taskforce, the NC Guardianship Association and the Stroud Rose Foundation Board.

Christina McCoy maintains a legal practice in Raleigh specializing in domestic matters and representing clients in abuse, neglect and dependency cases. Her interest in long term care comes from her professional experience in guardianship matters and her personal experiences with family members in long term care settings. She also teaches at Wake Technical Community College and has served as legislative council with NC Advocates for Justice.

Stephen Marson recently retired from The University of North Carolina at Pembroke where he taught in both the Sociology and Social Work Departments. He was appointed by Governors Easley and Purdue to NC's State Social Services Commission. He has a particular interest in applied gerontology and serves on the North Carolina Partnership to Address Adult Abuse. Steve has also served as a technical adviser to the UNC Jordon Institute for Families and was elected to the board of the NC Chapter of The National Association of Social Workers.

Janet O’Keeffe has over 25 years of experience as a researcher and policy analyst on a wide range of aging, disability, long-term care and health policy issues. From 2000 to 2015, she was a senior researcher and policy analyst in Research Triangle Institute’s Aging, Disability, and Long-Term Care Program. She retired in March 2015 and since then continues to work part-time on selected projects as an independent consultant. She has also worked as an RN in home care and understands the health and long-term care needs of persons with both physical and mental disabilities and chronic disabling health conditions.

Pam Palmer is an Ombudsman with Triangle J Council of Governments. After living in the Midwest for about 18 years, she returned to North Carolina to be her mother’s caregiver and advocate, which she was until her mother passed away. In addition to FORLTC, Pam currently serves on the Executive Committee of the NC Partnership to Address Adult Abuse. She was appointed and served on the Wake County Nursing Home Community Advisory Committee, the NC Governor’s Advisory Council on Aging, and the NC Penalty Review Committee. Pam earned her BSBA with a concentration in Accounting and a Paralegal Certificate from Meredith College. She also earned a certificate in End of Life Care and Gerontology.

Michael Rubins lived in Fairfax, VA, before relocating to an assisted living facility in North Carolina in 2010. His lifelong interest in long term services and supports have been influenced by his mother's nursing career and his diagnosis at birth of cerebral palsy. Through his interest in helping the community, he has served as a participant representative on the board of Able to Serve. Michael is particularly interested in changing policies that are not in the best interest of long term care residents since he has a unique perspective as a resident. He is passionate about Bible study, music and web design.

Wendy Sause is currently director of patient programs for Community Care of North Carolina. She worked as the State Long Term Care Ombudsman in the late 90s after working as a Regional Ombudsman for Triangle J Area Agency on Aging. She also has experience as the director/administrator of Clairbridge of Cary, a 50 bed assisted living facility designed specifically to serve residents with Alzheimer's Disease or other dementias. She now lives in Asheville North Carolina and is excited for the opportunity to improve conditions for consumers of long term care consumers and families.

Margaret Toman is a long time caregiver and advocate for her 100 year-old mother, who has advanced Alzheimer’s Disease. In 2010, Margaret and her mother played a key role in persuading the legislature to restore funding to North Carolina's adult daycare program provided by the Home and Community Care Block Grant. Margaret continues to take her mother out publicly and is passionate about changing public attitudes toward the elderly. She is a 2012 graduate of UNC’s Senior Leadership Enhancement Initiative, Raleigh Neighborhood College, an AARP Legislative Advocate, Caregiver Representative on the GOLD Coalition, and a contributing writer to several caregiving and Alzheimer’s related publications. She writes, speaks, and advocates on behalf of the elderly and the imprisoned and strongly supports the role of adult daycare services in long term care. Now retired and working part time as a docent, Margaret spent the majority of her working years in the non-profit sector and was included in a News and Observer feature on “Working Women in Raleigh.” Margaret lives in Garner with her fat cat, Velcro (also an activist!).

Vickie Turner currently works as an eldercare case manager. She has 40 years of experience working for families on the local, state, and national levels to improve quality of life for older adults and long term care residents. She was the founding executive director of Friends of Residents in 1987 and also served as secretary for NCCNHR (Consumer Voice).

If you are interested in serving on our board, please email us at or call 919-782-1530.

6300 Creedmoor Rd Suite 170 #326 Raleigh, NC 27612 919-782-1530
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