Frequently Asked Questions(FAQ) - Fashion Bop
0. Q: I can't read Chinese, how can I choose items?
A: we already listed the categories links in English on each introduction pages, you only need to check out the styles pictures, and prices (in Chinese yuan/RMB). And you could also use Google Translate. (http://translate.google.com/)
1. Q: Why choose Fashion Bop? Why I trust you, I don't know whether you are scammer too or not?
A: We are a professional buy agency located in Guangzhou, China, and keep you away from tons of trouble, especially dealing with many Chinese local suppliers at the same time, we could gather all the stocks up for you in one batch/shipment/package, save you much money on international shipping cost, and we could offer best discount on freight too. With high-efficiency communication skills and better customer service, plus service fees free! We believe that you will make the right decision.
We totally understand there is trust transition period between us, you could try us some sample orders! And you know scammers can't be in business for a long time, we already in business for more than 2 years, check out our domain age! http://who.is/whois/fashion-bop.com/ , the register date can't be faked.
Full time working agency based in Guangzhou city, stable service. So our business partner relationship could be as long as possible, not like those part-time website, they might just be disappeared anytime.
Most active buy agent@: Hong kong, Macao, Taiwan, Indonesia, Malaysia, Singapore, Philippines, Thailand, Vietnam, India, Australia, Canada, USA, Europe, Latin America, Africa…
A: It depends on the site you chose, and we have to follow their wholesale rules/guide, we usually write it in each introduction, you could check with yourselves. It's usually 10 pcs.
A: No, it's currently Free charge of Service fees! only if you let us take in full charge of your orders , we could offer so because we can get some commission from our own delivery agent. And we also want to build our reputation worldwide. But if you like, you could always donate through PayPal on Payment page, or add a certain amount into the final payment of your order. We appreciate that.
Our service would be basically free if you use our international express service; However if you use your own forwarding companies, air cargo or sea cargo, we would charge certain fees(operation fees), please check this page for details: http://www.fashion-bop.com/china-shipping-cost/.
A: Please check out our "How to Order?" page, you will get the information you need.
A: Sorry, we are just the Fashion Buy Agency. It depends on the suppliers you chose, if we were available on schedule, we will happy to assist you and take you to the office of that supplier, and provide guide and translation service, but we should be clear that those kinda service is not free.
A:Delivery Region: Worldwide Available !
We could deliver by EMS, UPS, DHL, TNT, FEDEX, CITYLINK, DRAGON LINK, DPEX (No minimum required), and also Air Cargo(require 50kg+) and Sea Cargo (1 CBM+). In one word, larger package, cheaper unit freight. We could also arrange China Dropshipping Service. Please contact us for details.
Shipping Cost: "International Express" > "Air Cargo" > "Sea Cargo"
Express(EMS, UPS, DHL...): it's fastest, but the cost is high too, and you don't need to do custom clearance, door to door service; recoomend for those small packages and urgent ones, no extra fees;
Air Cargo: almost as fast as express service, cost is cheaper than express, you need to do custom clearance on your own, port to port service, you need to pick up the package at the airport, recommend for those larger packages, 50kg+, 8% included;
Sea Cargo: slowest, up to 20 to 30 days, even longer, but the cost is lowest, you need to do custom clearance on your own too, port to port service, you need to pick up the package at the port, recommend for those bulk or container orders, 1CBM+, 5% to 8% operation fees included.
Note: Our service would be basically free if you use our international express service(like EMS, UPS, DHL, TNT, FEDEX, CITYLINK, DRAGON LINK, DPEX ); But if you use your own cargo company, air cargo or sea cargo, we would charge an operation fee of 8% out of the total, if your orders are large like with caintainers, we would offer discount on the fees from 5% to 8%.
Air cargo and sea cargo, you need to do all the paper work, and custom clearance by yourself, please learn it carefully before you choose these ways. International express, they will do all the paperwork and custom clearance.
If you assigned your own forwarding agency, we will charge 8% to 10% operation fees. And we will collect all your orders and repack them into one shipment, marked your info and then deliver to your forwarder's warehouse(they must accept local express delivery). We don't accept any assigned cargo company orders if there is no Marking ID/No. and delivery address.
A: There is a "Translate" button under the title of each post and page, you could click it to change into your own language in the dropdown menu, if it's not there, please contact us to add it into the list. But this is just a language plugin, usually just machine translate. (under test)
A: We will be very careful especially dealing more and more orders, if you received any bad quality items, we will help you to negotiate with the sellers. We don't guarantee that we could exchange or refund from them, but we will do our best. Plus it's not worth to just send one item back to China, because the international freight is too high. Please try to take some photos and of damaged goods, we will keep as your proof, we will credit the amount into your balance for your future orders after our confirmation.
A: OEM means that you let the suppliers manufacture those styles they already have(usually out of stock on their wholesale website), of course in large quantities, they could also offer custom-made tags; ODM means that you got your own designs, and want the supplier to produce just for yourself, custom tags too, it also requires large quantities, like hundreds for each design.
A: Yes, Chinese sizes are usually different from other countries'. Please check out the following size charts(clothes & shoes), click to view full images. More size charts, please
Women Clothes (Jacket, skirt, shirt, coat, suit )
Men Clothes ( Jacket, t-shirt, suit )
Men Clothes ( Shirt )
Men Clothes ( Pants )
Women Bra ( under bust size )
Women Bra (cup size)
Women Underwear Size
Men Underwear Size
The sizes of normal clothes are XXS, XS, S, M, L, XL, XXL, etc, pretty simple. But there are many ways for the sizes of children clothes, one of the common ways is by year, like 1Y, 2Y, 3Y, 4Y, etc; and also could by height(with CM or without it), like 80CM, 90CM, 100CM, 110CM, etc; and with numbers, like 1#, 2#, 3#, 4#, etc. So different brands different suppliers would use different sizes.
A: Yes, we could apply Certificate of Origin for you, and it charges 150RMB per one(recommend it for large orders), because we got it from the Chamber of Commerce of China. By the way, if you are from The Europe Union and order clothes or fiber products, you must get the C.O., no matter how much you order, because it's required by the Custom, for more details, please contact your local custom.
A: You must still use IE 5.0/6.0, right? Our site doesn't support those old IE versions that good any more, especially our navigator bar. Please upgrade into IE 7.0/8.0 (Click here!), or you could use other browsers like Firefox, Maxthon, Apple Safari, Google Chromeand Theworld.
A: Yes, we are free fashion buyer, our service is free. But we don't think it's reasonable for us to cover those transaction /cashout fees. We don't even charge you any other fees at the first place. Your understanding will be appreciated.
A: You could see this taobao ID (example as below) at the top site of their store/item page, if the ID is the same, then all your items are from the same seller. Buying from the same supplier will save you local freight. Reputation grade starts from heart , diamond to crown, and crown is the best (sellers' icon is in blue, buyers in golden).
And by the way, our taobao buyer ID already in very good reputation with 4 gold diamonds and growing rapidly due to your support! And we are also VIPs to many local wholesalers & suppliers as well. Thanks again!
A: Some of our suppliers' websites, we have to login to check out all the price. So please contact us and we will offer you our public accounts to check all the price on the website... But please don't change any info.
A: Yeah, almost anything, but no weapons, meds/drugs, liquids/powder, or any other restrict items in China.
A: Those international exchange rate sites, not that accurate... they didn't even change for monthes when we changed already for a long time.. Please do the exchange rage according to our local ones, that will make sure of the full payment. We usually will update the exchange rate with Chinese Local Banks which over 2 weeks change.
A: Yes, you could. We just open this section now, anymore who are interested in fashion & tips, could register on our site, and become our contributors, and submit your articles and presses to our FASHION TIPS&NEWS for free! But no sexual or violent stuff, or any other non related. Login our site, and click "Add New" under Post tag.
19. Q: What's the difference among pure silver, 925 silver, Miao silver, Tibet silver and Thai silver?
A: Pure silver as its own meaning, 99.9% silver, very soft and easily to be oxidated; 925 silver is as its meaning too, 92.5% silver, much harder; Miao silver usually 20%--60% silver, 90% tops; Tibet silver 30% ; Thai silver 99.9%.
A: We know they doing this is for gaining more trust that way, but they didn't think about the transaction fees.. It cost so much more fees to let the customers do the payment by twice. Not recommended at all. We just want to do long terms business, so you could send the payment once to save you much fees. As matter of fact, this payment tricks didn't help at all, if they were scammers, they will scam you anyway, the real solution is finding the reliable China agency asap!
A: We working from 12:00AM -- 24:00PM, Mon-Fri, Beijing-Guangzhou-China Time, GTM +8. GTM +8 means Standard Time is 8 hours ahead Greenwich Mean Time.
A: We usually will help you reduce or avoid tax, like lower the invoice amount. But can't be guaranteed. As we know, those civil packages are usually tax free, but not comercial packages(like 10kg+ would be more likely treated so). For more details, you could contact the local custom.
A: If you still didn't pay your order, you could just leave it where it is, it's ok. But if you already confirmed with us and paid, so sorry we can't cancel it anyway, you could change your order if you want to.
A: Custom restricted items included: weapons, explosives, drugs, unidentified powder & liquids, radiomaterial, corrosive, sexual/reactionary items, historical relic, oxidizer, replicas/fake brands, etc. If you really need those like comestics, replicas/fake brands, we may help on that, but the freight would be much higher than normal. And those absolute forbiden things like weapons, drugs, we can't do it.
25. Q: What's QQ? and how to get an account? is it free?
A: QQ is the most popular instant messenger app in China, similar to ICQ. You could sign up an account here at http://www.imqq.com for free! and download the app here at: http://download.imqq.com/download.shtml, QQ intl is in English, so you won't have any problems at all.
A: First we want to point out those who could be easily scammed, who want always the cheapest and save the most as possible. the scammers always like to offer you an impossible low price, and you will find hardly to resist. well, congrats, you would be the ones always close to the scammers! Any good tips? yeah, it's simple, always take some time to choose a reliable agency to take care of your business abroad, search their details and online reviews (Google for example); domain age check, Google pagerank check(scammers won't cost too much time to improve these, it will take too long); at last sample orders first before your bulk/large ones! And the scammers would usually just got disappeared after you paid, like offline or not replying emails anymore. Hope the tips help.