Columbus Shoe Street Columbus, MI 48002
September 29, 2010
555 West 23rd Street
Dear Mr Johnson:
Your complaint letter about the items that are not in accordance with your order has been received and we understand its contents. We apologize for the error and we will immediately withdraw the item and replace it with the goods you order.
We guarantee that it will not happen again in future. We appreciate your understanding and hope we have corrected our mistake to your satisfaction.