Apology Letter for Sending Wrong Goods

Apology Letter Sample for Sending Wrong Goods


Clearance Holland
Purchasing Agent
Columbus Shoe Street Columbus, MI 48002

September 29, 2010

Brian Johnson
555 West 23rd Street
Newyork, 10062



Dear Mr Johnson:


Your complaint  letter about  the  items  that  are  not in accordance  with your  order has been received  and we understand  its  contents. We apologize  for the error and we will immediately withdraw the item and replace it with the goods you order.

We guarantee that it will not happen again in future. We appreciate your understanding and hope we have corrected our mistake to your satisfaction.



Sincerely,


John Bailey

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