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New SSL VPN Information and Troubleshooting

Directions for specific Operating Systems and Browsers are available at the bottom of this page.

Here are some notes about the SSL VPN setup process:

The Pulse Secure product used by our departments is what allows our users to connect to protected departmental resources. Anyone connecting to our VPN must meet minimum security requirements to help ensure that our protected resources remain that way. 

Host checker will install and run on your computer. The host checker is used to determine if your computer meets the basic security requirements to connect to our network. This feature was enabled to increase the overall security of the network. Devices not meeting the minimum requirements will receive a message on the screen notifying the user of what issues need to be corrected before proceeding.

                   

Some browsers are not officially supported by Pulse Secure. This has always been the case, but the compatible browsers are now listed for you on the logon page. If you need to troubleshoot something, make sure you are using one of the compatible browsers to rule out any related issues.

                   

Upgrades will be automatically run on any existing Pulse Secure software installed on your computer. You will have to allow the program to run and install itself in order to use the new VPN. You will see message boxes (similar to the ones below) for each component that needs to be installed or updated. Be sure to select "Always" so that you aren't prompted again.
                        
  


You will also see sets of directions displayed in the browser like the one below. Pay close attention to these to see if you need to take any further action.


Your browser or OS may give you several security prompts. These are related to running the plug-ins that are necessary for the VPN to work on your computer. 

                             




Installation and Troubleshooting Steps and Notes on Common Problems

Windows 10 users should be able to use Chrome, Firefox, Edge, or Internet Explorer to connect to the Pulse Secure web VPN. 

Windows 7 users should be able to use Chrome, Firefox, or Internet Explorer to connect to the Pulse Secure web VPN.

Mac OS users may find that they have some difficulty running the VPN through their browser due to some limitations of the VPN. Both Safari and Firefox should work on Mac OS X.

Ubuntu users will be able to work through the web interface. At this time, Pulse Secure does not support the Pulse Secure client for Ubuntu. Please follow this link to go to specific instructions for correctly configuring the VPN on Ubuntu. This link may also be useful to those on other linux operating systems.

Google Chrome users should now be able to run the VPN without any problems. Directions will be similar to directions for the other browsers. 

Chromebook users should contact the Help Desk to speak with an administrator about getting access to the VPN.

Malwarebytes Anti-Malware does not comply with the host checker policy if you are not paying for the use of the real-time protection feature of the software. The free version of the software will not be adequate as a compliant real-time anti-virus software.

iOS (iPhone, iPad, etc.) can run the Pulse Secure client. Please follow this link to go to specific instructions for correctly configuring the iOS client.

Android devices can run the Pulse Secure client. Please follow this link to go to specific instructions for correctly configuring the Android client.