Wi-Fi Troubleshooting

Here is a list of steps to follow in order troubleshoot a Wi-Fi problem:

  • Are there ANY networks available? If none, make sure that Wi-Fi is enabled on the device. Here's how

  • Reboot. Many times, a simple reboot will refresh the device and will fix the problem.

  • Move the device/user to the other side of the room to see if the problem is resolved. You should still notify us if one area of the room is affected.

  • When authenticating, make sure you enter your password or access key with proper case letters.

  • Try a different machine (if available).