Customer Experience How To's By Function Excerpts


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Each cusotmer contact should achieve these 9 objectives to ensure customer needs are met, capture customer information, grow customer satisfaction and capture and exceed customer expectations. These objectives can be met in electronic transactions, phone scripts, direct sales calls, offer forms, partner contacts, labels, mobile and social interactions. Video excerpt from financial services marketing presentation  Nov 14, 2012, 6:16 AM Michael R Hoffman
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