statrefs home‎ > ‎Main‎ > ‎Books and Data Sets‎ > ‎

The Quality Toolbox (Tague)


 
 
 Author(s)  Nancy R. Tague
 Title  The Quality Toolbox
 Edition  2nd Edition
 Year  2005
 Publisher  ASQ Quality Press
 ISBN  0-87389-639-4
 Website  www.asq.org
 


 

Table of Contents


List of Figures and Tables
Preface to the First Edition
Preface to the Second Edition
Acknowledgments


Chapter 1 How to Use This Book
  • The Tool Matrix
  • The Tools
  • Generic Tools


Chapter 2 Mega-Tools: Quality Management Systems
  • The Evolution of Quality
  • Total Quality Management
  • Quality Function Deployment
  • ISO 9000
  • Malcolm Baldrige National Quality Award
  • Benchmarking
  • Six Sigma
  • Lean Manufacturing
  • Combining Mega-Tools


Chapter 3 The Quality Improvement Process
  • The Benefits of an Improvement Process
  • A Generic Quality Improvement Process
  • The Ten-Step Quality Improvement Process
  • Tools for Team Effectiveness
  • Guidance Questions Checklist


Chapter 4 Quality Improvement Stories
  • Medrad, Inc.: Freight Processing Team
  • Pearl River School District
  • St. Luke’s Hospital: Charging Standards
  • ZZ-400 Manufacturing Unit
  • Other Improvement Stories


Chapter 5 The Tools
  • ACORN Test
  • Affinity Diagram
    • Thematic Analysis
  • Arrow Diagram
    • PERT Chart
  • Balanced Scorecard
  • Benchmarking
  • Benefits and Barriers Exercise
  • Box Plot
  • Brainstorming
    • Round-Robin Brainstorming
    • Wildest Idea Brainstorming
    • Double Reversal
    • Starbursting
    • Charette Procedure
  • Brainwriting
    • 6—3—5 Method
    • Crawford Slip Method
    • Pin Cards Technique
    • Gallery Method
  • Cause-and-Effect Matrix
  • Checklist
  • Check Sheet
    • Defect Concentration Diagram
  • Contingency Diagram
  • Contingency Table
  • Continuum of Team Goals
  • Control Chart
    • Variable Control Charts
    • Y and R Chart
    • Y and s Chart
    • Chart of Individuals
    • Moving Average-Moving Range Chart
    • Target Chart
    • Attribute Control Charts
    • p Chart
    • np Chart
    • c Chart
    • u Chart
    • Short Run Chart
    • Group Chart
    • Other Control Charts
  • Correlation Analysis
  • Cost-of-Poor-Quality Analysis
  • Criteria Filtering
    • Battelle Method
  • Critical-to-Quality Analysis
  • Critical-to-Quality Tree
  • Cycle Time Chart
  • Decision Matrix
  • Decision Tree
  • Design of Experiments
  • Effective—Achievable Chart
  • Failure Modes and Effects Analysis (FMEA)
  • Fault Tree Analysis
  • Fishbone Diagram
    • Cause Enumeration Diagram
    • Process Fishbone
    • Time-Delay Fishbone
    • CEDAC
    • Desired-Result Fishbone
    • Reverse Fishbone Diagram
  • 5W2H
  • Flowchart
    • Macro Flowchart
    • Top-Down Flowchart
    • Detailed Flowchart
    • Deployment Flowchart
    • Several-Leveled Flowchart
  • Force Field Analysis
  • Gantt Chart
  • Graph
    • Bar Chart
    • Dot Chart
    • Pie Chart
    • Line Graph
    • High—Low Graph
  • Histogram and Other Frequency Distributions
    • Polygon Chart
    • Stem-and-Leaf Display
    • Point Graph
    • Percentile Graph
    • Cumulative Distribution Function (CDF) Graph
    • Cumulative Polygon Graph
  • House of Quality
  • Hypothesis Testing
  • Importance—Performance Analysis
  • Is~Is Not Matrix
  • List Reduction
  • Matrix Diagram
  • Meeting Evaluation
  • Mind Map
  • Mistake-Proofing
  • Multi-Vari Chart
  • Multivoting
    • Sticking Dots
    • Weighted Voting
    • Multi-Stage Picking-Out Method (MPM)
  • Nominal Group Technique (NGT)
  • Normal Probability Plot
    • Probability Plot
    • Quantile-Quantile Plot
  • Operational Definition
  • Paired Comparison
    • Forced Choice
    • Numerical Prioritization
  • Pareto Chart
  • Weighted Pareto Chart
  • Comparative Pareto Charts
  • Performance Index
  • PGCV Index
  • Plan—Do—Study—Act Cycle
    • Standardize—Do—Study-Adjust Cycle
  • Plan—Results Chart
  • PMI
  • Potential Problem Analysis
  • Presentation
  • Prioritization Matrix
    • Analytical Criteria Method
    • Consensus Criteria Method
    • Combination ID/Matrix Method
  • Process Capability Study
  • Process Decision Program Chart
  • Project Charter
  • Project Charter Checklist
  • Radar Chart
  • Regression Analysis
  • Relations Diagram
    • Matrix Relations Diagram
  • Repeatability and Reproducibility Study
  • Requirements Table
  • Requirements-and-Measures Tree
  • Run Chart
  • Sampling
  • Scatter Diagram
  • SIPOC Diagram
  • Stakeholder Analysis
  • Storyboard
  • Stratification
  • Survey
    • Questionnaire
    • E-Survey
    • Telephone Interview
    • Face-to-Face Interview
    • Focus Group
  • Table
  • Tree Diagram
  • Two-Dimensional Chart
  • Value-Added Analysis
  • Voice of the Customer Table
  • Why—Why Diagram
  • Wordsmithing
  • Work-Flow Diagram


Appendix
  • Table A.1: Table of Area Under the Normal Curve
  • Table A.2: Control Chart Constants

Resources

Index







 
Comments