Cell Phone Information

Cell Phone Information

FOR DEVICE SUPPORT

• AT&T has been contracted to provide support to CPS staff. You may call or visit any AT&T store.

• You may reach AT&T Technical Support by dialing 611 on your smart phone.

• The Samsung Galaxy S5 has “Device Help” available on the phone itself. Click “Apps” and then “Device Help.” This app provides tutorials and instructional videos.

•You may also find it helpful to simply Google the particular issue you are experiencing.

FOR SUPPORT SPECIFICALLY RELATED TO GROUPWISE ON YOUR CPS-ISSUED SAMSUNG GALAXY

Please email Questions here

TO REQUEST A REPLACEMENT TELEPHONE:

Please note: ITM will provide one replacement telephone within a two-year contract period. Additional replacements are the choice and responsibility of the CPS staff person authorizing your use of a CPS cell phone. In this case, you will need to work directly with AT&T to purchase your new device.

• Complete a new Electronic Communications Device (ECD Form) Usage Agreement. All fields in Section I and Section III must be complete.

• Scan and email the ECD Form to CPSCellPhones@cps-k12.org.

• Your request will be evaluated and responded to via email.

• If your replacement request is approved, the ECD Form, signed by the Director of ITM Infrastructure, will be included in the email to you.

Print and take the approved ECD Form to the Rookwood AT&T Store at the address below.

This is the ONLY AT&T Store CPS contracts with for this purpose.

• If you are approved a smart phone, you should also take a copy of the GroupWise setup instructions with you. The GroupWise setup instructions will be emailed to you with your approved ECD Form. AT&T staff have been instructed on how to set up GroupWise for you.

Ensure you know your GroupWise password prior to going to the store.

For Device Support

ALWAYS email CPSCellPhones@cps-k12.org FIRST. We can assist you, or let you know if it is an issue for which you may need to visit the store.

For new or replacement devices, you must visit the Rookwood Store AFTER your request is processed by CPSCellPhones@cps-k12.org.

You will receive an email after processing is complete.

Rookwood AT&T

2692 Madison Road

Cincinnati, OH 45208

513-351-5851