Welcome to the Customer Care Center

The Customer Care Center aims to solve problems in a caring, helpful and professional manner. The center links students, parents and community members to available resources, and provides accurate information and quality assistance.

Customer Care Center

2651 Burnet Avenue, 45219 (Corryville) 
Cincinnati Public Schools Education Center (main hallway, first floor)
(513) 363-0123

Open:  8:30 a.m. to 4:30 p.m., Monday through Friday

The center aligns with the district’s goal to be customer-friendly, one of many tools contributing to improving student achievement. CPS Transportation staff also are located in the Care Center to assist parents. 

The Customer Care Center can help with questions in areas such as:

  • Enrollment
  • School Attendance Boundaries (neighborhood and magnet)
  • Special Programs
  • Student Services (Special Education)
  • Transportation
  • Student Records 

Two computer terminals are available inside the Customer Care Center, so parents can see their child's progress through PowerSchool and contractors can look up bid-request information.

The Customer Care Center does not handle employee disciplinary actions or union issues.

What We Do

A team approach is used when responding to parents' or community members' concerns. 

If an issue involves a teacher or school, the teacher or principal should be contacted first to try to resolve the matter with the people most directly involved. Most concerns can and should be resolved at the school building level. If an issue cannot be resolved there, we will assist in finding a resolution.

The Customer Care Center can:

  • Provide information or clarification about policies or procedures.
  • Find the right person to handle issues or concerns.
  • Talk to people who can research and investigate an incident.
  • Serve as a "go between" for parties involved.
  • Mediate an impartial resolution.
  • Identify alternatives.

To determine if a parent should contact the Customer Care Center, ask the following questions:

  • Has the parent tried to solve this problem at the school? 
  • Is the parent unsure where to turn next?

Before contacting the Customer Care Center, gather the following information:

  • Student's name, age, grade and school
  • Name(s) of teachers, principal or assistant principal, or other school officials already contacted

In any written correspondence, describe the complaint and include parent's name, address and phone number.