iOS Support Team

On this site, you will find supporting documents on managing and maintaining the school's iPads in compliance with CPS.  The most commonly used Jamf Pro tool, in-depth supporting documents on managing mobile devices(iPads), and tips and tricks to keep your devices current.

Additional Resources

iOS & ETSS Training Schedule 

Access training schedules and a repository of tips and tricks for Jamf, CPS iPad management and classroom support.

iPadOS 15.6  had a major security flaw!

It is critical that iPads are in compliance and updated to iPadOS 15.7 to prevent any security risks. This User Guide: Mobile Device Software Update document provides step-by-step in updating the iPads.  Need additional assistance, please call the IT Service Desk at (773) 553-3925.

What is Jamf Pro?

JAMF (formerly known as Casper) is a device management system for Mac OS and iOS devices. With Jamf, schools now have a simpler solution to manage Apple devices from one centralized location. This includes the ability to deploy applications, manage security, distribute settings, and track inventory for Macs and iPads.

CPS Jamf Pro FAQs

Check out the FAQs. We are sure you will find the answer to a question you have. Are you wondering where your apps are not showing up in Jamf? How do I renew my token? and More...

Click here for Google document 

   VPP Account expiring email notification from Jamf NEW

As a courtesy for the last four years, the iOS Support Team has been renewing the school's S-Tokens when they are near expiration. 

This is a task that all TechCos and Key Contacts trained in Jamf know how to do. So, moving forward, we are asking that each school renew their own S-Token when it nears expiration. Reminder: S-Tokens expire once a year, or if you change your PF1 password. 

Click here for specific step-by-step instructions to renew your S-Token and upload it to Jamf when you need to. 


iOS Support Team

Screenshot of an example email sent to the Program Facilitators/Techcos. 

Set VPP/S-Token Expiration notice:

The information below focuses on providing quick on-the-fly updates for TechCos/Program Facilitators/Staff.

To view the information, simply just click on it to expand. 

Student Online Personal Protection Act (SOPPA) 

We are committed to protecting the information security of CPS students in accordance with the latest version of the Student Online Personal Protection Act.

What is SOPPA?

The Student Online Personal Protection Act, or SOPPA, is the data privacy law that regulates student data collection and use by schools, the Illinois State Board of Education, and education technology (EdTech) vendors.

On August 23, 2019, Illinois Governor J.B. Pritzker signed into law a new version of SOPPA that gives parents greater control over student data. Among the changes is a new requirement to enact breach notifications that are available to the public.

SOPPA will also require Illinois school districts to provide additional guarantees that student data is protected when collected by EdTech companies and that data is used for beneficial purposes only. The law is effective on July 1, 2021.

If you use Ed Tech products in your job or the classroom, be sure it’s through an approved vendor. Here are sites with more great SOPPA information:

If you cannot find a preferred product in the catalog, please reach out to the Ed Tech team at, to identify a high-quality alternative or to learn about upcoming opportunities for new Ed Tech products to join the CPS Ed Tech Catalog. You may also share a copy of this informational flyer with Ed Tech vendors who are interested in joining the catalog. 

To see an up-to-date list of products that may be used currently, please refer to the LearnPlatform. Products that are designated as either “Approved for Use” or "In-Process" may continue to be used.  LearnPlatform can be accessed by using your CPS credentials or by visiting your CPS RapidIdentity portal. School-based purchases of any of the Ed Tech products listed in the catalog should be accessed through either Clever or RapidID, the two district-approved auto-rostering portals. View details of the legislation.

iPad Information for Classroom & Remote Learning

iPads must run at least iPadOS  16.3 or later to support the classroom and remote learning apps. The following iPad models support the potential district GSuite apps:

iPad 2s, 4th gens, iPad Airs, and iPad Air 2s do not support the following apps because they can not update to iPadOS 16.0 or later:

How to Identify iPad Models

Also, see the Apple supporting article on how to identify your iPad model. Find out which iPad model you have.

End of Year - iPad Collection, Prep & Storage for SY 21/22

Collecting Student Devices (iPads)

As you know, many iPads were deployed during the pandemic. All iPads that are collected will need to be erased and re-enrolled into Jamf.

If you think you may have any iPads with Apple IDs on them, it would be a good idea to communicate with families now, informing them to make sure they sign out of their iPads (iCloud or App Store) before devices are returned to school.

The iOS Team has created an end-of-year iPad Collection, Prep & Storage document to walk you through the process.

Maximizing Battery Life and Lifespan: “Battery life” is the amount of time your device runs before it needs to be recharged. “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Maximize both and you’ll get the most out of your Apple devices, no matter which ones you own.

Properly Clean Your Apple Products -COVID-19

Taking proactive steps in responding to COVID-19, some have inquired how to best clean Apple products.

Apple products are made with a variety of materials, and each material might have specific cleaning requirements. To get started, here are some tips that apply to all products:

For those preparing for enhanced deep cleaning, it is OK to use a disinfectant on Apple products.

Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Apple product in any cleaning agents. Don't use it on fabric or leather surfaces.

If liquid makes its way inside your Apple product, get help from an Apple Authorized Service Provider or Apple Retail Store as soon as possible. Liquid damage isn't covered under the Apple product warranty or AppleCare Protection Plans, but you may have rights under consumer law. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar.

For more detailed instructions, review the "How to clean your Apple products supporting article.

Information provided by our Apple Systems Engineer.

TechCos / Teachers Tips

Click Here for TechCos Tips!

Click Here for Teacher's Weekly Tips!

Newly Delivered iPads - Jamf Ready!

Good news! New iPads delivered to your school will already come enrolled in Jamf Pro. You just need to:

Visit our Jamf Pro Management to learn more. 

List of all District-Wide deployed Apps/ Testing Apps and Web Clips (Do not install these apps at school/site level)

Google Chat

Google Chrome

Google Classroom

Google Docs

Google Drive

Google Meet

Google Keep

Google Meet

Google Sheets

Google Slides

DRC Insight




Safari Montage

Riverside Data Manager


LockDown Browser


i-Ready Connect

Cisco Security Connector

Jamf Self Service






GarageBand - Only available via Self Service because of its size.


mClass (Amplify)

i-Ready Portal

Our Aim

Empower teachers in CPS to use iPads to improve the quality of instruction they deliver to students every day. We are the 3rd largest school district in the US and are proud to be home to one of the largest iOS and Mac device deployments. Teachers and students use more than hundreds of thousands of iPads across our schools every day.