THE FIRST LESSON — Lessons are booked and paid for in advance. The first lesson can be booked as a single before deciding whether the rider who is wishing to carry on with the lessons. Prior to the lesson the parent of children under 18 will be asked to read and sign a Release form. A friend or relative can not sign for the student. An approved riding helmet will need to be provided by the rider.  Should you not own one we do have some great helmets for sale at the barn for $45.00.  Proper riding footwear is mandatory, in particular, a heeled boot.
MONTHLY SCHEDULE — Before the end of the month you will be emailed an invoice where you will be asked to confirm the lesson dates for the upcoming month.  If you do not pay for your lessons on the date of your first monthly lesson, they are not considered to be booked.  You do not have to pay for any lessons that you do not book or know for sure that you will be away.  Should the student want to take a hiatus from lessons their current time slot will unfortunately not be held open for their return.  Parents of small children (or teenagers) who are unable to read posted information should make sure to check out the online schedule every week. There are often changes and important messages posted.
CANCELLING LESSONS — Please text Karen’s cell phone 403 977-6641 should you have to cancel your lesson. It is important that you contact us and not become a “No Show”.
MAKE-UP LESSONS — It is the rider's responsibility to make arrangements with Karen the scheduler to make up the missed lesson. The missed lesson must be made during the same month in which it was originally scheduled. NO CARRY OVERS to the next month to avoid schedule and administrative difficulties.
WHEN TO ARRIVE FOR LESSONS — Grooming, saddling and bridling the horse are part of every lesson. Horses need to be thoroughly groomed before and after each ride. All equipment must be put away. Students should arrive 10 minutes before the lesson. The more the riders learn about grooming and tacking up skills the more tasks they can do by themselves in the future.
ROUTINE FOR PARENTS — Parents are welcome to watch their children ride. For safety and stable management reasons, only riders and Country Haven staff are permitted in the riding arena. Parents, relatives and friends are welcome to watch lessons in the lounge or nearby areas. However we ask that the conversation be kept at a low volume as it is very difficult to have to raise our voices above the chatter in order for the student to hear the instructor. Please do not hang on or around the gate to the entrance of the riding arena. It is a heavy traffic area with riders and horses passing though.
HORSE ASSIGNMENTS — The instructors consider many different factors when assigning horses including the riders' size and skill, and the horses' temperaments, workloads, training. Each horse will teach you something. Asking is all right, but please do not demand that you ride (or not ride) certain horses.
WHAT TO WEAR — Helmets: ASTM-certified riding helmet.   Boots must have a well-defined heel. Breeches: leggings or sweat pants may be worn instead of breeches. Gloves are recommended. Tops: Form-fitting tops should be worn tucked in. Riders should dress for the weather in layers with sweaters that zip or front-button so they can be easily removed or put on while the student is helmeted and mounted. Jackets must be zipped up if they are worn while riding. Hair must be kept out of the face by being tied back. No gum chewing while riding. We often have second-hand riding boots and other items available.  We offer affordable riding helmets.
FEEDING TREATS — Horses love carrots and apples but please ask first before feeding them.
RULES OF THE BARN — All Riders, parents and guests are expected to follow the Rules of the Barn. These rules are in effect for the safety and well being of all the horses and all the riders. Please respect our rules and understand that everyone has the same rules. If a person attending at the barn can not RESPECT and participant under the said rules they will be asked to ride and train elsewhere.