Past results‎ > ‎

2011 staff survey

Most important services

The survey asked staff to rate the importance of various services to them. The following were the 10 services rated either "Important" or "Very Important" by the highest percentage of staff:
  • E-mail services 
  • Network speed
  • Support when you have a desktop/laptop computing problem
  • Overall computing service
  • Help Desk
  • Campus telephone services
  • CamelWeb
  • Support for your specialized computing needs
  • Access to online resources from off-campus
  • Wireless access to the Internet on campus

Highest satisfaction

The survey also asked staff to rate their satisfaction with various services. The following 10 services received the highest number of "Satisfied" or "Somewhat Satisfied" ratings:
  • Campus telephone services 
  • Virus protection
  • E-mail spam filtering
  • Overall computing service
  • Network speed
  • E-mail services 
  • CamelWeb 
  • Access to online resources from off-campus 
  • Support when you have a desktop/laptop computing problem
  • Network stability  


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