2012 Special NG9-1-1 Summit

Introduction

A special NG9-1-1 Summit was held January 30 and 31, 2012 in Thornton, Colorado. Please read below for background and materials from this Summit.

Materials from the Summit

The map above shows participation by 9-1-1 Authority at the NG9-1-1 Summit.

(Click for a larger view.)

Day 1 - Presentations

The 2008 wireless Phase II coverage map shared by Gary Klug will be posted at a later date. In the meantime, you can see a similar chart in the 2008 State of 9-1-1 Report, and an updated one in the 2011 State of 9-1-1 Report.

Day 2 - Discussion

The second day of the NG9-1-1 Summit was set aside for the discussion of how to continue the conversation further. 9-1-1 Task Force Chair Brian Shepherd led a townhall-style discussion to solicit input and direction from the 9-1-1 stakeholders that were present. Colorado 9-1-1 Resource Center executive director Daryl Branson compiled the comments received as the meeting progressed.

Here is a summary of the action items formed from the discussion, followed by a link to the unedited notes file from the meeting.

  1. Colorado PUC 9-1-1 Task Force Chair Brian Shepherd will draft a letter to be sent to every 9-1-1 Authority in the state, notifying them of the creation of an NG9-1-1 Steering Committee.
  2. The NG9-1-1 Steering Committee will be comprised of a representative for each local 9-1-1 Authority in the state, including tribal entities. Local 9-1-1 Authorities may choose or not to participate, and will be encouraged vest their voting power with other 9-1-1 Authorities as appropriate.
  3. The first meeting of the NG9-1-1 Authority will be March 8, 2012. Additional details will be included in the letter.
  4. The core objective of the NG9-1-1 Authority will be the following: "To research and guide potential paths for NG9-1-1 and to guide working groups to present those paths to the 9-1-1 Authorities for additional direction with the overall goal to achieve consensus."
  5. Depending on participating rates from local 9-1-1 Authorities in the NG9-1-1 Steering Committee, additional tools such as online surveys may be used to solicit feedback from other 9-1-1 Authorities.
  6. Initial tasks of the Steering Committee will be to draft a resolution to be sent to each local 9-1-1 Authority for adoption. The resolution will declare the 9-1-1 Authority's commitment to the process of investigating possible strategies for implementing NG9-1-1 in Colorado.
  7. The Steering Committee will set its own deadlines for completion of specific tasks, reporting back to the 9-1-1 stakeholders of the state and the 9-1-1 Task Force regularly. The Colorado 9-1-1 Resource Center will publish the activities of the Steering Committee and its working groups to maintain communication and openness.
  8. The meetings of the Steering Committee will be open, but only 9-1-1 Authority representatives or their alternates may vote.
  9. The Steering Committee will form three working groups to investigate options for specific subject areas. Additional working groups may be created as needed. Membership on the working groups may be any individuals that the Steering Committee identifies that may bring the needed expertise to the meetings. The working groups and some of their initial needs or tasks are listed below. The working groups may not be limited to these items. Many suggested initial tasks for the working groups will require interaction and cooperation between the working groups to accomplish. Recommendations of the working groups will be delivered to the Steering Committee for consideration.
    • Technical Architecture Working Group
      • Needs to include GIS and Mapping Expertise as well as network engineering expertise.
      • Compile an inventory of existing fiber.
      • Develop and recommend baseline and ultimate goals for the NG9-1-1 Network in terms of reliability, redundancy, and diversity.
      • Determine to what degree existing resources may be leveraged.
      • Address technical standards, including an investigation of what is called for in NENA i3 standards.
      • Investigation and/or develop Service Level Agreements (SLAs) for leased lines.
      • Investigate the place of access points and databases in the system.
      • Investigate the concept of a phase approach to implementation.
      • Investigate system monitoring needs and set standards for such.
      • Investigate the concept of incorporating hosted solutions for PSAPs into the network.
    • Operational Business Model Working Group
      • Investigate options and make a recommendation concerning the operational/administrative structure of the network.
      • Estimate the expected costs.
      • Recommend a sustainable business model for continual operation of the network.`
      • Recommend rules for participation in the network.
      • Investigate options make recommendations concerning potential revenue sources for the implementation and ongoing operation of the network, including replacement costs.
      • Develop and recommend a transition plan, including considerations for legacy PSAPs and carriers, with the eventual goal of sunsetting PSTN interconnection.
    • Regulatory and Legislative Working Group:
      • Develop and recommend enforceable regulations for the ongoing operation of the network.
      • Develop and recommend draft legislation related to financing of the network.
      • Investigate and request clarification of who has regulatory authority over NG9-1-1 systems.
      • Investigate and recommend changes to Colorado BESP regulations.
      • Investigate the question of statewide vs. regional development of NG9-1-1 and implications for local control.
      • Investigate and provide recommendations concerning the ownership of databases associated with the network.
      • Investigate and develop recommendations concerning rules to provide better transparency concerning 9-1-1 funds and surcharge remittance.

Click here for a list of the unedited notes from the meeting.

Letter from Colorado 9-1-1 Advisory Task Force Chair Brian Shepherd

The following is a letter that was sent to the 9-1-1 Authorities of Colorado prior to the NG9-1-1 Summit.

December 19, 2011

Dear 9-1-1 Community Member:

I am writing to invite you to an important event for the 9-1-1 community in Colorado as it relates to the transition of the Colorado 9-1-1 System to Next Generation 9-1-1, and the impact it will have on your Authority and PSAP(s). The meeting will take place on January 30th and 31st at the City of Thornton Police Department Training Room located at 9551 Civic Center Drive, Thornton, CO 80229 (Just north of I-25 and I-70).

As you are aware, the existing 9-1-1 network is based on 40-year-old technology and will soon be unable to meet the demands of the public. Over the last year, through the 9-1-1 Task Force and the Colorado 9-1-1 Resource Center, we have begun to address the requirements for updating our network to meet these growing demands.

The first step was the commissioning of a study to identify the key issues we must address before beginning the migration. The project, which had input from across the state, was performed by Mission Critical Partners (MCP) and involved a variety of interviews and analyses of Colorado’s current system. The study identified the following key areas that the 9-1-1 must address in order to successfully implement Next Generation 9-1-1 (A summary is also included. For the full report, go to the Resource Center website, http://www.co9-1-1resourcecenter.org.):

Technical Architecture: What will the network look like and how do we implement it?

Governance: How do we govern a statewide IP based network?

Funding: How do fund the capital investment required and the ongoing maintenance?

The purpose of this Next Generation Conference will be to provide direction for the committee that will work on developing a plan for implementation of Next Generation 9 1 1 in the state. To accomplish this purpose, we will first have presentations to educate everyone on these three key issues as they relate to our current and future network and second, to develop an action plan and timeframe for developing solutions. At this time, we hope to identify individuals who will commit to serving on a committee tasked with taking the feedback and discussion from this event and develop a solution or alternative solutions that can be presented to the 9-1-1 Authorities for approval later in 2012. Having definitive answers by the fall of 2012 will crucial as we anticipate legislative action will be required.

As previously stated, the event will begin on Monday January 30th at 12:30 pm with an afternoon session and an additional session the following morning with the conference ending around 1:00 pm on Thursday the 31st. We tried to limit the potential expenses for those who must travel and with this format; we expect that most of you will only have to stay a single night. A flyer with the meeting schedule and details, and potential lodging locations we have arranged for those traveling to the meeting, is enclosed. We request that you register for the event so we have an accurate headcount. You can register on-line at http://www.co9-1-1resourcecenter.org. There will be an open reception on the night of the 30th with a cash bar to provide a chance to socialize and catch up. Details on the reception will follow.

The migration to Next Generation 9-1-1 will be the greatest change to the 9-1-1 community since the initial system was developed over 30 years ago. The technical, regulatory, financial and operational standards that have been the bedrock of our current system will need to be reworked in order to successfully transition the Colorado 9-1-1 network to a 21st century model. While these challenges are daunting, we are confident that working together, we can meet them and continue to have Colorado be an example of excellence in 9-1-1 communications. I cannot stress enough the importance for all involved with 9 1 1 to attend this meeting as our window of opportunity is extremely tight and we have much work to do.

If you should have any questions regarding this event, please feel free to contact me directly or Daryl Branson, (director@co9-1-1resourcecenter.org, 1-970-372-0545/ toll free: 1-866-332-3082). We look forward to seeing you in January!

Sincerely,

Brian Shepherd

Chair, Colorado 9-1-1 Task Force

bshepherd@adcom911.org

303-227-7124

Agenda

Colorado 9-1-1 Task Force

Next Generation 9-1-1 Conference

City of Thornton Police Department

9551 Civic Center Drive

Thornton, CO 80229

Agenda

Monday January 30, 2012

12:30 – Meeting Kick-off, Initial Comments

1:00 – 2:00 - Key Technical and Operational Issues Related to NG9-1-1

2:00 – 3:00 - Review of current 9-1-1 regulations/statutes

3:00 – 3:15 – Break

3:15 – 4:00 – Review of Statewide Averaging/Funding

4:00 – 5:00 - Review/Discussion of Governance and Funding

6:00 – 8:00 - Reception

Tuesday January 31, 2012

8:30 – 9:15 – Bi-monthly PUC 9-1-1 Task Force General Meeting

9:15 – 9:30 - Summary of previous day and Remaining Goals

9:30 – 10:15 - Discussion of Technical Issues/Requirements

10:15 – 10:30 - Break

10:30 – 11:45 – Discussion of Governance and Funding Issues/Requirements

11:45 – 1:00 – Identification of Committee and Next Steps

Background Material

Colorado Next Generation 9-1-1 System Review Report

Performed by Mission Critical Partners (MCP)

Originally Presented, August 2011

Report Summary

Purpose

The purpose of the report was to review Colorado’s existing 9-1-1 network and identify the key issues that must be addressed in order to Colorado to transition its 9-1-1 network to an Internet Protocol (IP) based system. This transition to an IP based network is the underlying pre-requisite to implementing any of the functionality associated with Next Generation 9-1-1.

Approach

Mission Critical Partners was asked to focus on four key areas when performing the analysis. They were instructed to identify the major roadblocks/issues in each category that had to be addressed before the transition could begin. Where applicable, MCP was asked to identify potential solutions but was not instructed to develop a formal plan. Rather, the goal was to use the analysis performed, together with the potential solutions to start the process of developing our own plan towards Next Generation 9-1-1. The four categories for the report were:

• Technical Architecture of the network

• Implementation/Maintenance of the network

• Governance

• Funding

MCP traveled throughout the state collecting information and feedback from the 9-1-1 community and integrated that information with national, state and local trends in NextGen to develop their analysis.

Outcomes

Some of the key observations/recommendations from the report were:

• “Although extremely reliable, the current network [9-1-1] will not support advancing technology and will therefore be unable to provide service to emerging non-traditional communication devices.”

• Colorado should deploy a statewide IP 9 1 1 network in a phased approach that allows the 9-1-1 community to step its way towards full Next Generation 9-1-1.

• We should look to fiber-optic based technology as the core foundation for the network.

• A statewide governance entity, managed by the local 9-1-1 representatives should be explored and developed.

• Alternative funding models (to the existing 9-1-1 surcharge) must be developed to develop, implement and maintain an IP based 9-1-1 network.

• Localized, regional networks should be investigated as a method to achieve state-wide coverage