Manage Customer Experience Slot by Slot

posted Jan 24, 2012, 6:47 AM by Michael Hoffman   [ updated Nov 9, 2012, 7:51 AM ]

How to manage customer experience x digital content

The CxC customer experience Matrix featured in Customer Worthy provides companies and each department a common view of their customer experience and how to manage each component and aspect at each customer contact. The CxC Matrix or Customer Experience Matrix helps companies leverage technology to gain competitive advantage customer by customer.