Citizen Concerns


The Clear Creek School District welcomes and depends on the constructive criticism of our community.  Any individual or organization may file a citizen complaint if it believes a school district has violated federal or state laws or offer suggestions for improvement through our grievance/feedback process.  Complaints and suggestions for improvement may be submitted in writing or through the electronic form, with an authorized signature.  Suggestions will follow the same submission requirements as complaints.

 

 Complaints must include the following information:

 

·     The name, address, and other contact information such as a telephone number of the person filing the complaint.

·     If the complaint involves a specific student, including students who are homeless, the name and contact information for the student.

·     The name of the specific school involved or identify the district/district policy as the focus of the complaint.

·     Specific policies that have been violated.

·     A description of the problem with the facts supporting the allegations.  Complaints should include as much information as possible, such as significant             dates and descriptions of event that may be relevant to the allegations

·     Steps taken to resolve the problem at the lowest appropriate level.

·     A proposed resolution of the problem to the extent known.

 

Through a citizen complaint, Clear Creek School District can investigate allegations that have occurred in the current year (July1st through June 31st).  This form may be requested from Clear Creek School District at 303-567-3850, downloaded here, or completed on line.

 

Complaints and suggestions can be mailed directly to:

Clear Creek School District

Attn: Citizen Complaints and Suggestions

PO Box 3399

Idaho Springs, CO  80452

 

Complaints and suggestions may also be faxed to 303-567-3861.

 

Complaints will be reviewed to determine if the complaint alleges circumstances that may constitute a violation.  If so, the issues will be identified for investigation and CCSD notifies the school that a complaint has been opened.  The school is asked to provide a response, including specific documentation, to address the identified issues.  Once received, CCSD forwards a copy of the school's response to the complainant, who may then choose to send a reply to the district's response.  CCSD conducts an investigation by reviewing the documentation provided by both parties.  When needed, CCSD may request additional information or documentation and/or conduct a site visit where the alleged violations occurred.  CCSD must issue a written decision 60 days after receiving the complaint, unless an extension of time is warranted because of exceptional circumstances, or the parties agree in writing to extend the timelines it try and resolve the dispute through an alternative dispute resolution option, such as mediation.  If the school or the complainant needs additional time to prepare a response or a reply, they need to request the extension and provide reasons for the request.  When CCSD finds violations, it can directly order both student specific and school specific remedies.

 

CCSD has authority to investigate issues arising from an allegation of a violation, unless parties are required to use a different dispute resolution provision, identified within the regulations. 

 

CCSD cannot investigate matters currently the subject of a due process hearing, or matters that have been previously resolved in a due process administrative hearing decision.

 

If the complaint is with the CCSD and the complainant is not satisfied with the response of the CCSD superintendent, the complainant has the right to request an audience with the CCSD Board of Education.